Scam Bookings
The Batch app is a good concept, however with it being an app for mostly women I feel like they have some kinks to work out for sure. We recently booked a drag show through the app. We assumed this show was probably safe/not a scam because we booked it through the app and surely they have some sort of screening before adding shows and different bookings on the app right? Wrong. As the date of our bachelorette party was approaching our maid of honor started receiving texts from multiple different random numbers, giving us random locations and fake updates about location changes. The "show" was moved multiple times and finally a few hours before the show we got a text with a location for a strip club MILES outside of the city, in a not so safe area. After doing research we realized this show was not real at all, it was just a scam to get multiple girls to an unsafe location far from the city. After trying to get our refund for over $200 the bach app told is they couldn't do anything. The main reason we book through this app is to make sure we are going somewhere legitimate, and have the guarantee of not being scammed. After many back and forth emails over the past few weeks they refuse to refund us, and will not admit that they have a scam listing on their app, not only a scam because they stole our money but this could have potentially been a dangerous situation. If your going to run an app for primarily women, do better.
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Response from developer
Thank you for sharing your feedback regarding your vendor experience with Diva Royale. Upon reviewing our support system, I see that our team has already been in touch with you directly regarding your concerns. We hope their guidance was helpful and addressed your needs quickly. We have forwarded this additional feedback to the relevant vendor to ensure that your insights contribute to improving the overall quality of the products and services we offer. At Batch, we are a team of real people committed to supporting our customers who understand the importance of your satisfaction and are always here to help. We truly appreciate your input as it helps us better serve you and enhance our services. If you need further assistance, we're here to help and ensure you have the best possible Batch experience!
DO NOT USE THIS APP
I am so disappointed with the entire batch team. We used this app to do my friends trip to Charleston this month. All was well until we booked a drag show for the bachelorette weekend. I received texts from two random iPhone numbers the day before telling me the location changed to a random strip club outside of the main city area. I tried to reach out to the original location to confirm that there was a location change (because you can’t trust random numbers these days) and no one ever answered. I filed for a refund with my credit card company and Batch denied it because “it’s not uncommon to receive text updates” despite the fact that there were texts from multiple random IPHONE NUMBERS and they failed to answer my 4 phone calls to their original location. Do not trust this app, if they allow this scam to operate who knows what other things they allow.
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Response from developer
Thank you for sharing your feedback regarding your vendor experience with Diva Royale. Upon reviewing our support system, I see that our team has already been in touch with you directly regarding your concerns. We hope their guidance was helpful and addressed your needs quickly. We have forwarded this additional feedback to the relevant vendor to ensure that your insights contribute to improving the overall quality of the products and services we offer. At Batch, we are a team of real people committed to supporting our customers who understand the importance of your satisfaction and are always here to help. We truly appreciate your input as it helps us better serve you and enhance our services. If you need further assistance, we're here to help and ensure you have the best possible Batch experience!
Bugs & kinks ruin the experience
The app was going okay (about 3.5 stars) up until I updated it. The reason I updated it was to hopefully see if they worked out an issue to allow you to see results of a poll that I created. After updating the app, I now somehow lost certain controls such as being able to see who is in the party because it is telling me to “RSVP to view all guest.” However, there is nowhere to do so for myself & everyone else inside the party. As the main planned, these simple bugs makes it tasking to plan when this app was supposed to be built to make things easier. The RSVP issue happened for people who had the updated version well before me, so it’s like the app got worse after updating which should never happen. When I tried creating a test dummy party, to proactively work around kinks without affecting my original party…changes still somehow reflect towards my original party defeating the sole purpose of creating a fake one. I feel this would have been easier had I manually done things through Google, but I went through so much getting 14 people to cooperate & download the app thus far. I wish there was a way the developers could get their stuff together because “4.8 stars w 18k+ reviews” is quite alarming for how the app is running for me & the experience for everyone else who have left recent comments…which have been bad without having to say.
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Response from developer
Hello! Thank you for taking the time to submit some feedback — we appreciate it! It looks like our development team has been able to get to the bottom of the issue with a recent update so that this won't happen again. We apologize for the inconvenience this was causing you and your party, but appreciate you sending in your feedback so we could solve this problem. Please reach out to our app support if you have any more questions when using Batch.
It’s ok
We’re using the app right now to plan a bachelorette and it’s pretty glitchy.
Notifications are hit or miss and sometimes I’ll get a notification and a message preview, but when I go into the app the message isn’t there and takes days to actually come through.
I’d say it’s just as easy to use something like Facebook messenger or WhatsApp to have a point of contact for the important information, and this app could be used more for ideas and location info.
It’s a good idea but there definitely needs to be some improvements.
Notifications are hit or miss and sometimes I’ll get a notification and a message preview, but when I go into the app the message isn’t there and takes days to actually come through.
I’d say it’s just as easy to use something like Facebook messenger or WhatsApp to have a point of contact for the important information, and this app could be used more for ideas and location info.
It’s a good idea but there definitely needs to be some improvements.
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Terrible, practically useless
We made all my bachelorette party attendees download this app after hearing how great it was. Once we created the event, we found out the hard way that whatever new iteration this is since becoming Batch, it is close to useless. There’s no way to have guests individually rsvp for events within an itinerary. In fact, the only way to manually add people to a specific event is to do it when you first create the event - and you can never change the guest list. I thought the whole point was to be able to let everyone know the itinerary for a multi-day event and let them rsvp to each event. I have confirmed this function does not exist by asking the developers. Additionally, it has a chat function, but sending a message or poll to everyone in your event doesn’t give them any alert or notification. There’s no way to “push” info to people. So I am relying on my 22 guests happening to look at this app on a daily basis and navigate to the chat section just to check whether we’ve said anything. I tried to use the poll and chat option to get rsvps to one of the embedded events (since there was no other way to know who’s coming). Unsurprisingly, only 3 of my guests saw the poll and replied.
We will be looking elsewhere for a planning app, but I’m honestly embarrassed that we made everyone download this. You guys should remove it from the App Store until it’s out of beta testing mode.
We will be looking elsewhere for a planning app, but I’m honestly embarrassed that we made everyone download this. You guys should remove it from the App Store until it’s out of beta testing mode.
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Great until it isn’t!
I totally loved using this app when I first downloaded it. It was convenient for myself and MOH to communicate with all 12 people in my group, without having to exchange numbers. Starting a poll was super easy and helpful when it came to deciding everyone’s budget for our stay. After that it was like the app took a nosedive! People were kicked out of the group and unable to log back in, which is so frustrating! Only some of my girlies got the messages, so I had to start a group text/chat; which defeats the purpose of having this app. Last but not least, this app as continuous updates! I understand apps are never perfect and will most likely have an update here and there. But this was just about every week it needed an update !
Do not download this app and just use a regular group text. Don’t waste your time.
Do not download this app and just use a regular group text. Don’t waste your time.
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Response from developer
Hey there, thank you for taking the time to leave us your feedback. This sounds super frustrating, and we're sorry to hear that you experienced this while using our app. Our product team is continuously working hard to improve BACH for users like you—and we hope you consider partying with us again in the future!
Cute idea but still glitchy
We tried to use this app to plan a Nash Bash. We loved the ideas, and the concept of being able allocate expenses, build an itinerary etc. However, the app is pretty glitchy, requires a ton of updates and didn’t really notify folks through the messaging feature. Hoping more updates and improvements come along soon!
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Liked the App
I loved that we could organize our plans with or without reservations. We wanted a guideline to follow with some wiggle room. The app put us in contact with the places we wanted to make reservations with. Worked out perfect. I think over time with them growing they will get more vendors but was nice putting the ones we were already working with on the schedule and budget.
I loved that we could do polls to see what we should do vs not do. I loved the budget feature! To see what everyone would be paying or needed to pay a particular person. Easy way to plan a realistic budget.
I made a few changes with the customer service team. They were great and quick.
My only challenge was if some of the party was not joining certain events, it didn't give the option to pick the people or head count.
I loved that we could do polls to see what we should do vs not do. I loved the budget feature! To see what everyone would be paying or needed to pay a particular person. Easy way to plan a realistic budget.
I made a few changes with the customer service team. They were great and quick.
My only challenge was if some of the party was not joining certain events, it didn't give the option to pick the people or head count.
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Good app, but has some glitches
Overall, while planning my Bach, this app has been great. It comes with a lot of ideas for the city you’re going to and is a great way to keep track and message folks as a whole, especially if you have a larger party and don’t wanna do an annoying group text every time you have an update. My only complaint is that the app logs you out almost automatically when you exit out of it, so you end up missing updates and stuff when anyone messages the group in the app. I had all of my girls turn on their notifs, but that didn’t matter when I was sending updates there because since they got logged out unknowingly, they never got them.
Other than that one issue, it is a good app and has a lot of promise, just needs that one thing fixed to be pretty perfect for party planning!!!
Other than that one issue, it is a good app and has a lot of promise, just needs that one thing fixed to be pretty perfect for party planning!!!
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Inefficient Systems
We are signed up with The BACH as a vendor and have found many shortcomings with the way their system is set up. As a vendor, you have a portal, but can not see much information, nor edit it from the vendor side. In order to see details of your event, you have to sign up for the App as a customer, start a party and then find yourself. Once you do, any changes that need to be made must be sent to them via email to make, you can’t simply edit your listing.
When you get a booking, they send you information, and you send an invoice to The BACH to be paid, but they require you discount the invoice by the amount of the agreed upon commission, rather than simply taking their commission from what you are owed.
We also ran into a few issues that our listing wasn’t populating correctly using the search filters. These issues seem to be resolved, for now, after pushing them to address it.
We’ve gotten a couple bookings from there, nothing crazy yet. Overall, it seems to be poorly designed backend system and not worth the commissions they take off the top. I would love for them to make improvements to make the whole system better for vendors.
When you get a booking, they send you information, and you send an invoice to The BACH to be paid, but they require you discount the invoice by the amount of the agreed upon commission, rather than simply taking their commission from what you are owed.
We also ran into a few issues that our listing wasn’t populating correctly using the search filters. These issues seem to be resolved, for now, after pushing them to address it.
We’ve gotten a couple bookings from there, nothing crazy yet. Overall, it seems to be poorly designed backend system and not worth the commissions they take off the top. I would love for them to make improvements to make the whole system better for vendors.
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