Super Easy to Use
Took me under 3 minutes to renew and pay taxes for 2 cars. Super simple and easy app to use and totally beats having to stand in line for 30+ minutes at a license plate office or waste time with the mail. Also so much more user friendly than the website.
Extremely buggy platform
Both this app and the website are extremely buggy. Caught in and endless loop of trying to log in between email address, google account, or Facebook account. Multiple “Failed to Fetch” messages encountered on multiple attempts. Reset password link is non functional and any support phone numbers listed are a dead end of pre recorded messages.
I guess I eventually got the right combination through the app by authenticating with my google account. I sincerely hope whoever may be reading this does not encounter the same issues I did.
I guess I eventually got the right combination through the app by authenticating with my google account. I sincerely hope whoever may be reading this does not encounter the same issues I did.
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Quick & Easy!
This app is perfect. I really don’t understand where the poor ratings are coming from. This app made it extremely easy and fast to pay my car fees.
Works/ Easy
App does what it is supposed to do. There is a $3.00 fee to make any type of payment through the app which I'm sure is just another money grab for the state, but the app is convenient so there's that. We'll see how it goes when I have to renew my driver's license next year.
Having this app is a good idea ... sort off
However, it is pretty lame. I loaded it onto my iPad and it wouldn’t rotate so I had to type onto a screen that was sideways. Then, I had to pay an extra $3 to use it. Then, after taking time to try to fill it out when the entire screen and fields were not visible, it rejected my entry and I have to go down to the DMV anyway. Heaven save us from poorly thought out and created apps.
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Worst app ever
Why the North Carolina DMV decided to inflict even more aggravation and frustration on the good people of this great state is beyond belief. The previous method of online registration was simple, straight forward, FAST and less expensive. This new method took nearly an hour and a half to set up and I fully expect it will be similarly awful every time I use the cursed thing. I only hope that before I die I am able to meet the bureaucratic fool who made this decision and thank him or her in an appropriate way.
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Great!
Easy way to renew my car registration !
Also you have to pay $3 online anyways, now with an app it’s worth it .
Yes, the convince fee was a thing before the app. People need to do their research instead of writing 4 page reviews complaining about a feature that is not stand-alone to the app but standard practice for the DMV-NCDOT.
Great app saves you time from standing in a line, mailing anything, and most of all I was able to pay my registration while shopping in a store. Talk about multi-tasking :-) .
Also you have to pay $3 online anyways, now with an app it’s worth it .
Yes, the convince fee was a thing before the app. People need to do their research instead of writing 4 page reviews complaining about a feature that is not stand-alone to the app but standard practice for the DMV-NCDOT.
Great app saves you time from standing in a line, mailing anything, and most of all I was able to pay my registration while shopping in a store. Talk about multi-tasking :-) .
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Click, enter, click...DONE!
Great app! The chat others complained about is what made it so easy. It’s no different than talking to a person - you just select an answer to their questions instead of speaking them. It took less than a minute and I’ll give you $3 for that any day. Plus it stores everything for next renewal. Love it!
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Weird premise, and buggy
I think it’s a bit silly to have to pay for an app that completes a public service. It certainly costs more than $3 to provide my interaction with staff at the DMV, so why those savings can’t be used to pay for this app, I don’t know.
Setting aside that objection, I’ve taken away two stars because of the chatbot interface for this app. There’s no need for this! We’re well into the internet era—just show me my information, let me confirm it, and make it easy to pay. I go online for these tasks to avoid talking with a real person, not to have to imitate it!
I took away an additional star because of several bugs I encountered while renewing a registration. If I’m going to pay $3 every time I use this app, it should work better than this. For example, when I flipped over to copy my credit card number from a password manager app, then moved back to it to get additional information, MYNCDMV deleted all the information I had already input. After entering new card info, I was dumped back to a payment screen to confirm... but there was no way to verify how I was paying. Time to check for some bugs, friends...
Setting aside that objection, I’ve taken away two stars because of the chatbot interface for this app. There’s no need for this! We’re well into the internet era—just show me my information, let me confirm it, and make it easy to pay. I go online for these tasks to avoid talking with a real person, not to have to imitate it!
I took away an additional star because of several bugs I encountered while renewing a registration. If I’m going to pay $3 every time I use this app, it should work better than this. For example, when I flipped over to copy my credit card number from a password manager app, then moved back to it to get additional information, MYNCDMV deleted all the information I had already input. After entering new card info, I was dumped back to a payment screen to confirm... but there was no way to verify how I was paying. Time to check for some bugs, friends...
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Wish I could give 0
I need to renew my registration, which because I was in the hospital for a month waiting to give birth, is late. My baby is still in the NICU so this type of stuff has unfortunately been put on the back burner. Anywho- I’m finally sitting down at the computer to pay this registration after finally having the time to get my vehicle inspected and this robochat thing says: “Hey there. I’m currently down for scheduled maintenance. Please be patient, and I’ll be back to chat Sunday August 11.” So now I have to wait until then to hopefully remember to try this again. Incredibly inconvenient for me personally, and it’s annoying that there is a $3 fee when the old system worked fine and was free. Oh, and it was never “down.” UGH.
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