Square Team User Reviews

Square Team

Square, Inc.

Business

Finance

Reviews Summary

Positive highlights

🔍

This app hasEasy to navigate and use

📊

This app hasDetailed payroll information and paystubs

🕰️

This app hasAccurate time tracking and clock in/out

🔒

This app hasSecure login with Face/Touch ID

Negative highlights

🔒

This app hasInconsistent login experience, requires manual login frequently

📅

This app hasLimited scheduling and availability features

🔄

This app hasFrequent app updates causing issues and regressions

🔧

This app hasUnreliable performance, app crashes and freezes often

🚫

This app hasLack of in-app support and communication channels for employees

Top reviews

Most RecentHighest RatedLowest Rated

Terrible Customer Service

We had been using crew for a few years before it was purchased by Square Team. Crew was great and we never had a single issue with it. Once Square Team took over the functionality started going downhill very quickly. Yesterday, every single one of our team members was deleted from the group. I spent an hour on the phone with customer service going around in circles and getting zero help. We will be terminating the use of this app and I do not recommend anybody else use it. It’s barely functional when it works and when there is a problem, there will be zero help available to you.

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JD34567

2 months ago

Response from developer

We're sorry to hear about your experience. We strive to provide seamless functionality and strong support. We'd like to look into the issue with your team members being deleted. Your feedback is important as we work on improving the app. Please reach out to discuss how we can assist.

Very Disappointed - Beware

After the “Crew” app was bought/switched to square we were hopeful the multiple teams that utilize it would be satisfied. However, the functionality while similar is definitely less and the warning to any teams considering g using it is the customer service. We are completely down for a second time and they are absolutely 0 help. We will switch to a different platform. It is clear that square does it care about the communication app and their customer service reps show it with their complete disregard for timelines of help or general care at all. Do not trust this app for your company communication as they will let you down.

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Brett 81

2 months ago

Response from developer

We regret to hear about your experience. We aim to provide reliable service and understand how important communication tools are for your team. We’re concerned about the issues you’ve faced and would like to address them. Your feedback helps us improve, and we'd appreciate the chance to discuss how we can better support you moving forward.

Terrible Update

Most recent update makes it incredibly hard to see my own schedule when looking at which days I work. Needs to change back to how it was previously.

b___01

4 months ago

Response from developer

Hi there - sorry to hear you are having this issue. It looks like you are on an older version of the app. Please try updating to the latest version. If you are still experience issues after the update, reach out to teamapp@squareup.com.

Free Version??

This app is NOT worth $30 per month. I am currently in the process of trying to find a new app to use that is like our beloved Crew (so sad this got discontinued)- gold stars, able to see availability on the app (not just in some hard to get section ‘dashboard’ on the computer), everything was so easy access. I can see using Square Teams for a small business owner but not a GM just trying to manage one restaurant. I wish I could just access availability in app, post the schedule and message people. Thats ALL I need, not all the extras that this app provides. I can see how it would be nice to some but I quite frankly do not need it to run my store. A free version would be nice or even $5-$10 a month- I can do that- but $30?!?!? $360 a year?? Thats coming out of my paycheck just to communicate with my team. I would consider using Group Me but i just really liked the features Crew had. BRING CREW BACK!

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Carli1027

4 months ago

Team

Used to let me clock in and out on app then all of a sudden does not amazing at first when it did but now can’t do anything on the app

andycool 999

4 months ago

Response from developer

Hi; sorry to hear you are having that issue. It likely has to do with your employers subscription to Square and potentially losing access to the time tracking feature. Can you email teamapp@squareup.com and we'll gladly take a look. Thanks!

Still adjusting

We had crew app for our organization and have continued on using square. Our needs are mostly for communication so this app takes care of that need.
We miss the feature of having the ability to put a picture in place of initials especially since we have employees with the same initials. (Maybe I just haven't figured out how to do that?) we miss the feature of being able to delete an entire conversation not just one message at a time.
When our data transferred into square, old settings from crew came through. Old employee names, old conversations, previously deleted threads- took a bit of time to clean up. We were bought out at the new year and have a new company name which we had changed but the old name transferred through and I can't change it?
We like the pin feature for messages.

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Pjlla

5 months ago

New update not good

I use this at my job to clock in/out and get paid. I used to be clearly see my time card, which had hours and tips for each day. They have since changed it and I can’t see it like I used to. I have having issues with my employer and getting all my money and I can’t see it how I used to be able to and it’s very frustrating. It would be really great if this could go back to how it was. It was so much easier and made it clearer when showing it to my boss. I hope they changed it. Otherwise the app is clear for the most part but it’s just very frustrating now. Bring the old version back.

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dgch07

5 months ago

Response from developer

Very sorry to hear you're experiencing some confusion; if you could please email teamapp@squaruep.com, we can get a better understanding of your issue and help to resolve it.

Problems with Submitting Time Off

When someone requests a cover shift and other staff members receive a notification, pressing the notification doesn’t actually do anything and just opens your schedule

Mattflavcat

5 months ago

Not currently working

Since the end of June to the start of July 2024. This application has been broken. When I select the application it immediately closes again. I have tried resetting my device. Uninstalling and reinstalling the app. And have been refreshing for updates regularly checking for an update that may fix the problem. But so far while there has been 4 updates of so in the past week. It still fails to work.
This means I’m unable to clock in and out for work. (Luckily my manager has been forgiving about the issue since it’s out of my control)
I hope to update this review soon saying these problems are fixed, but until then I don’t have anything positive to say of this app.

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El Bameso (Bames-o)

5 months ago

Response from developer

We apologize for any inconvenience this has caused to your work. There have not been reports of this issue and we would like to investigate this further. When you have a moment please contact support at 1800 760 137. Thank you!