Leave a Review Hipcamp
Needs an iPad app
Desperately needs an iPad app'Hot pepper-
Overall Great Resource
Have used for three RV sites so far with 2 out of three excellent locations and one not so great. (The so so location had no reviews and I knew I was taking a chance). App is easy to use with good filters to narrow in on choices, although obviously as a user you need to scrutinize the listings to help ensure the hosts are defining the amenities, etc. as you would, as well as watching out for potentially undesirable situations.
Two items I would suggest for the developers: 1. Build in a “cancel” button into the review screens. When trying to leave a review I mistakenly tapped the wrong choice on the first screen. Unfortunately there’s no way to cancel or go back. I quit the app and returned but I still am stuck on that second screen with no way back.
2. Perhaps an optional field for hosts of RV spots without a sewer connection could be listing the distance to the closest dump location for sites and perhaps naming it. That would make a lot of locations with water only or water and electric much more appealing. Otherwise the user is having to message a bunch of hosts in order to make a choice.Show lessNo. 14
Very poor app
A great idea let down by very ordinary user experience. The amount of glitches that make seeing basic information difficult is inexcusable given they are getting a percentage of each booking. Example: click on booking I’ve made, scroll down to see check in times and app freezes. Only option is to close down and reopen and same problem occurs. Been happening for over a week. Also lots of font and responsiveness issues.Show lessklm105
Great app but search function needs work!!
I previously used Youcamp and loved it. Easy to search with lots of filter options to find the right place for our needs. Hipcamp app search function needs a lot of work. We don’t have a 4wd and used to be able to search for suitable sites when it was Youcamp. That function is no longer available making it difficult to know if these sites will work. I also struggle to search by a camp name after seeing recommendations on socials. With some more work on the search feature Hipcamp would be 5 stars!!Show lessTarajade08
Great Service
Hipcamp connects campers with private sites. This summer I booked eight stays during a trip up and down the California coast. Of these, five were amazing and even inspiring. They felt restful, safe, clean, convenient and even inspiring!
I didn’t leave bad reviews for the three that didn’t leave me with these impressions, mostly because those places seemed to be struggling - they didn’t feel unsafe, but were a bit sad and discouraging.
One of the sketchy places marketed itself as a “resort,” one as an educational “farm” with not much evidence that anything was growing or much obvious animal husbandry, another offered a bed inside a grubby “glamping” trailer with flat tire and escaped cattle (manure everywhere hosts called this “free range”) - when I pulled back the sheets on the bed there was dirt and human hair. The port-a-potty there (hint, it’s in Lompoc, CA) appeared and smelled FULL / unmaintained - yuck yuck yuck. Having no other accommodations, I used my sleeping bag that night and noticed that the family staying in the other trailer had “wide” eyes and appeared uneasy - and they hightailed it out of there before sunrise.
My advice: read the reviews! The “resort” had several complaining about a poor experience and I should have heeded this over pretty pictures put up by the hosts.
All this aside, I look forward to future HipCamping and really appreciate the service.Show lessSunnyseas1981
Great idea, but execution is mostly garbage.
This app seems like a natural idea, with the huge surge of RVs out there, and people with available land, why not?
While this is a great idea, the execution here is… well… garbage.
First off: the app behavior is kind of sketchy. Searching is clumsy and tends to just hop around seemingly randomly rather than stay on your search. Getting site detail text to show up is often incorrectly indexed, so you just get a repeat of the “about us” sales pitch from the host. There are several places in the app that are dead-ends, where it just leaves you stuck on a page with no way to get back —reading a response from a host (using the ‘read now’ popup), for example.
But all of that aside, it *is* usable. The main problem is that hardly any of the hosts respond to messages. Have been trying this app for weeks (after having this issue months ago, and then again prior). But few, if anyone, responds, and it’s all over the country. Which makes knowing what the bleep is going on kind of difficult.
I guess you can just “trust the robot”, pay a bunch of money, and just show up at some dude’s property unannounced— good luck with that!
There appears to be Zero process to weed out inactive and unresponsive hosts or listings. And no follow through to see if messages just landed in the dumpster.Show lessGeomz
Developer Response
Thanks so much for sharing this feedback with us. Whilst we do have automated internal processes in place to identify unresponsive Hosts, these processes are never 100% perfect. We encourage anybody who has had an experience with an unresponsive Host to let us know via https://hipca.mp/support so that we can follow up directly and take further action if needed!Now useless and inhumane
Been using Hipcamp for a couple years and it has been wonderful. Now this year this app has become completely useless. Even though it’s updated, it doesn’t function. I click to modify reservation and it takes me to support ticket. That support ticket takes 48 hours to get a response and it’s not a good response. Then I do another ticket another 48 hours. The chat, but on the app is completely useless. I can’t even submit a message to the host through the app anymore. So this is a big fail. The biggest problem is that I can’t talk to a human. I can’t talk to human live on the chat I can’t talk to human live on the phone and an email that takes 48 hours for a response is ridiculous and not useful for a reservation application. Don’t waste your time in frustration. Find a better way. Get out there. Enjoy the outdoors. Just don’t waste your time with Hipcamp anymore. I am very very sad. Hip camp had so much potential.Show lessDjfuzzzy
Fake instant confirmation!
Booked a glamping stay next year for the Eclipse. The booking said instant confirmation and payment was taken. The owner contacted me within 10 minutes to say Hipcamp should not have confirmed it as it was not available. She was very apologetic but said it definitely could not be booked. This was on 5th May, on 7th I still had not been refunded so I contacted the owner asking for her to get Hipcamp to refund. It’s now 10th and still nothing. Not impressed at all and I’m over £600 out of pocketShow lessphotobox review
Do not Recommend!
I find it really disrespectful to indigenous Australians that Matt is advertising a fake aboriginal cave. Matt, it really does not matter if the previous owners told you elders participated an aboriginal ceremony. The way I see it, is your using aboriginal heritage for profit to lure in visitors. Again, it is not genuine original traditional and ancestral aboriginal handprints and should not be advertised in this way. It honestly looks like you sprayed it on the day before we arrived.
We had no time to talk to you because we wanted to get off the property early after a less than decent nights sleep the night before due to the wedding!
No bins at all on the camp even in the ladies bathroom.
It is not a farm. We saw no animals. Perhaps you should highlight this in your details.
And the wedding music next door reviberated through our tent like we had attended the wedding.
$20 is too expensive for firewood when you are charging $60 a night.
Do not recommend.Show lessRachelle Belajic
Favorite travel app
I enjoy all kinds of travel and use about 10 travel apps for different needs. This is easily my favorite and although a little niche it’s been so great. I’ve booked 4 nights so far with this app and have another one coming up. All the places have been super unique, lovely and have met some interesting hosts. It reminds me a bit of a much more famous app that starts with an “a” and ends in “b” back when it was actually a place for affordable unique stays and not a bunch of bland corporate apartments with bad wall art and outrageous cleaning fees. The app is easy to use and has never been “buggy”. Read descriptions of sites carefully before you book especially if you don’t like the rustic life, as some places may only have an outhouse or no electricity. This seems to be a gripe in many reviews.Show lessAkcookvt
