Medical dispersments
I have had TASC for 5 years now and I have had issues with my monthly disbursements every year. This past year ‘22, almost every deposit into my checking account was a 2 separate deposit transaction, each on a separate day? Now this year I found that in the past, some of my funds were not sent to me? So now I have to look up past insurance premiums and prove that my funds need to be forwarded to me?! What gives with this business, it is totally impossible to talk to a real person, it doesn’t happen, it’s a circle run around on the phone/ recording. Very disappointing!!
Show less
Response from developer
Thank you letting us know things are not working well for you. We want to help! For privacy reasons, please sign in to your account at uba.tasconline.com and click Contact Us to securely share details about your problem via support request.
Worst FSA/HSA I’ve ever had
This is hands down the worst medical account I’ve ever used. My card gets declined at my doctor’s office. My reimbursements get the third degree on review, even to the point of requiring an explanation of benefits for a copay reimbursement! And then my reimbursements go into a special TASC account instead of my bank account. I can then request a transfer into my bank account, but I would like the transfer to occur with the FIRST request that takes 7 days to process. Essentially, I would like access to my money. Previous HSA/FSA companies allowed me to use my accounts when it made sense.
Show less
Worked fine until
About a month-month and a half ago, when I try to sign in it says “user profile not found”. I log in on my work computer and everything works just fine. So I don’t understand why it does work on my iphone app. Called customer support and they told me I was using the wrong username/email and I tried explaining how I can log in just fine on the computer. Didn’t seem like he was listening so I tried what he suggested and when I use the other email that I have on file (I think it’s my back up one?) it says incorrect email or password. Anyone else have this issue and get it resolved?
Show less
Response from developer
Thank you letting us know things are not working well for you. We want to help! For privacy reasons, please sign in to your account at uba.tasconline.com and click Contact Us to securely share details about your problem via support request.
Not a professional computer user
The changeover to TASC uba has been a nightmare for me, causing financial hardship via overpayments, late payments, and now no payments. I cannot download forms anymore as the changeover doesn’t support Apple products well. I could barely navigate the old processes, and find the new, including the ap, to be ridiculously complicated and completely incomprehensible, with red and green monetary figures flying about and “my cash” incomprehensibles rampant. You have ruined my monthly budget. We are not teenagers, technology isn’t easy to grasp and you have made life far more difficult.
Show less
Response from developer
Thank you letting us know things are not working well for you. We want to help. Please email us at participant.feedback@tasconline.com to share more details and allow us to help you directly.
Who knew medical expenses could be fun!
I don’t usually write reviews, but I have to say that this app has been very easy to use. I can quickly and easily submit medical receipts that are almost instantly approved and can easily transfer the balance back into my account. It is so nice when technology actually works the way it is supposed to! 👍
Show less
Need better alerts and notifications
It’s generally ok to use, the pay the provider using phone pictures is good feature but notifications are scarce. Really needs some form of email alert or additional settings especially when a reimbursement is declined, the only way to know this is to open the app and login to check if it was approved.
Show less
Very frustrating!!!
I uploaded a wrong file for a reimbursement request and it doesn’t have delete option to remove it. I went for a specialist visit to day and paid copay with the Tasc card. It asked for a verification for the transaction. It’s not like i swiped the card randomly at a grocery store. Another transaction at a dentist office. They don’t just want a receipt but they want the detailed/breakdown of the services, name and amount of charges. This is my FSA with TASC and if you don’t use the money at the end of the year all the money will be forfeited. Wonder if this is the purpose of creating all the hassles for Customers to go through and to stop accessing their account. Go figure! I have an HSA with Fidelity, never ever had to go through this pain like i have to go through with TASC, just simple a receipt and you can just withdraw your own money. Fidelity lets you manage your own account responsibly. Here you have to show all kind of proofs including your medical privacy just to access your own money. Very frustrating!!! I won’t put my money in here next year.
Show less
Do not send me elsewhere
When I use an app, I expect that I can manage all of my tasks there. Click on support and immediately get sent to a website to login. No. Click on Contact Us, get dumped out to a logon website. Again no, not going to do this. Seems like a filtering tool to reduce having to respond to the customer.
So far so good!
I called customer service and the representative suggested I use the application since it was my inaugural foray with TASC. So far it has been easy to navigate and reimbursements have been done quickly. I’m in the process of transferring money to my bank hopefully that is as smooth and fast!
Card number
You guys should update this app to where we able able to view full card info “cc #”. My card was misplaced due to moving. Since then I’ve requested new card that still hasn’t arrived and I’ve had doctor appointments which I had to pay out of pocket. I submit my receipt and it’s declined!!! Why I don’t know because I’m in-network and everything I get treated for is covered. Most company issue emails via email. They itemize it in email so it’s visible to see but still gets declined. Smh!!! Please update to view card number incase someone else is in this situation.
Show less
