Great Account - ANNOYING APP
Being able to pay with a debit card is by far my favorite feature! I wish more companies would allow this. It makes for easy payments and my money is almost immediately applied and taken out of my bank account. I absolutely love it!
I have had zero complaints other than the load screen animations! For someone on the go and in a rush to check balances, the last thing I want to do is wait for an animation to finish for me to see my balance. That is the only reason for the 3 star review.
I have had zero complaints other than the load screen animations! For someone on the go and in a rush to check balances, the last thing I want to do is wait for an animation to finish for me to see my balance. That is the only reason for the 3 star review.
Show less
Making a payment
It’s very confusing. You need a separate tap space for your custom payment. It needs to be specific. You should be able to delete your minimum payment amount. I got charged twice once for my selected payment and then for my minimum payment. It over drew my account at the bank. And bank returned it which Mercury then hit me with a return charge. Yet my first initial payment was over the minimum due. The system is not user friendly.
Show less
Works Great!
Load time is fast. First screen shows all the information you need without having to tap or go to a menu to reach a second screen. Also like the multiple payment option which favorably effects your credit score. I have a few credit cards with their apps and this one works better than most. I prefer paperless and I’m able to see everything I need to on the app. On transactions you can filter and get to the information you need and maybe one feature I’d add to the app would be to have the ability to send the filtered transaction data to my email in CSV or excel format for expense forms. I’m sure that feature is available on the website but I mostly use the app.
Show less
Like with 1 major dislike
This layout works well for me. I would like to see more than one payment on the payment page as soon as that page opens. That’s minor though. Overall this layout is very much preferred over my other 3 credit cards (2 that I rarely use). However, the absolute worst thing is the interest rate. By far the highest interest rate of my 4 cards. My others are considerably lower. That’s why I don’t use my Mercury card more. I do think your customer service is excellent. But I probably will have to go to one of my other dormant cards as one of my 2 primaries (since the interest rate is so much lower on my others).To me this is the most important thing to consider when using a credit card!! In fact that’s the reason for only 3 stars!!
Show less
Mercury is FAB!
I have seen negative reviews. I believe your experience once you use the App and services offered, you will be extremely pleased. You can choose your due dates, manage your purchases, manage your payments at a moment’s daily. Apply, it’s a valuable tool to get your finances and Credit Score on track to freedom to choose success. They helped me after Chapter 13 right away.
Show less
Don’t do it!
I received a Mercury card in October 2022, I had a credit limit of $2000 which is similar to other cards I have… I got this card only to build more credit. They put my account on hold as soon as I received the card (which was my fault, I had just moved and put my old address on the application) however, I submitted all the requested information multiple times… I even had to go get documents notarized… after 7 months of dealing with this company, and being told “your account is under review, we have no answers but you can call back later” calling at least twice a month, being on the phone for hours… today I got a response. “Your account was closed due to fraud”. Wow. Do better!
Show less
Apps freezes on payment
Hi, I have iPhone 11, with their new update, I am unable to make payment because it freezes on the payment option page. Where it asks how you would to make payment via single or multiple payment. It doesn’t let me select anything, not even the “back” button. I have even restated my iPhone and still freezes… starting to annoying me. I keep going to a browser for payment, laptop and even on my iPhone. What’s the point of having the app??
Show less
App Barely Works
Logging in to view my balance or make a payment is a major headache. I have to exit out of the app two separate times when it freezes on a white screen, and logging in on the third try finally works and the app loads. Extremely frustrating when you’re a person that does most of their payments via their phone. Please fix this!!
Show less
Do not get this card
I went into a settlement to pay off my remaining balance with my mercury card. I was told to pay it off would be one year. I had automatic payments set up. After my 3rd payment I was informed I was 75 days late on my payments. I then called and paid off the remaining balance. This was 4 months after starting my settlement. A few weeks later I was then informed I still owed over 500 dollars. I paid off full balance November 2022. It is now February 2023 and they are still saying I owe over $500 and that I am now 40 days late on my payments. Thanks to this my credit has been greatly reduced. I have called them 4 times to fix the issue and get told every time that they are starting a new case to resolve my problem.
Show less
Payment and Face ID not working
Since the last update I had to change my password because Mercury said my password was wrong. Face recognition not working and I had to use web browser to pay my bill. Then today I get a text saying I was past due when in fact I was not. Please fix the app it’s acting up terribly. I never had a problem my two years with Mercury until this past update. Thank you Lee In customer service for your help today when I called.
Show less
