iPad app is a joke
Can’t log in on SSO, scaled up iPhone app version, sends you on a login loop when you authenticate. Maybe don’t push all your users to a clunky, disappointing, broken app.
Went through the questionnaire only to be pointed to broken app that gives me no indication on how to pick up where i left off.
Went through the questionnaire only to be pointed to broken app that gives me no indication on how to pick up where i left off.
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SO Easy to Use
Super intuitive interface and easy to use. I got connected to a great provider who really listened and helped guide me through a stressful time.
Arbitration
I guess by “Modern” they mean they have a legal framework that gives the patient next to zero rights to take legal action if things go sideways.
See their trial waiver and forced arbitration terms of service.
Hardly informed consent to a reprehensible set of clauses.
I reported this to our HR and legal and they are investigating but indicated they’ll likely just not renew the contract.
See their trial waiver and forced arbitration terms of service.
Hardly informed consent to a reprehensible set of clauses.
I reported this to our HR and legal and they are investigating but indicated they’ll likely just not renew the contract.
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App won't allow me to choose a therapist
I signed up for modern health to avoid having to pay the copay for MDLive, but the amount of hoops I have to jump through is ridicculous. When I finally arrived at the therapist selection it errors out for some unspecified reason.
1/5, would only recommend this app to my mortal enemies.
1/5, would only recommend this app to my mortal enemies.
Crashes
Every time I edit my profile the app crashes
Like the app, but it’s in french...
Please fix the language, thanks.
Response from developer
Hi there, we appreciate you bringing this to our attention! When you have a moment, please send us a message at help@joinmodernhealth.com and our Care Team will be ready to assist you. Thank you again for sharing this feedback with us! :)
Good service but horrible app and no IT support
I have had much better experiences with their competitors
confusing UX/ lack of attention + care
i was given a small selection of therapists but none that specialized in what i was asking for (DBT). i was given an option to write-in asking for more options. instead of writing me back, someone on the app just assigned me a different random therapist that doesn’t have DBT listed. there’s no way i can see to view my messages
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Destigmatizing mental health
An amazing resource for all things mental health. Online coaching, mindfulness meditations and individual therapy all from an app.
Love it
My work gave me some free sessions and access to this platform and I really like it. Lots of great meditations and “classes” to work through. The text classes I don’t find as helpful as the meditations. But I think the meditations and great professionals make up for it. I love my coach I found through this site. She is very smart, a great listener, has wonderful, thoughtful questions.
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