Fantastic Service
The UI is a little clunky. Like that they integrate with established tools (Zoom) rather than trying to do everything themselves.
Alistair
Enjoyable session & interesting + more homework !
Trash
I missed my first appointment because the app kicked me out. I couldn’t remember my password and the reset your password link does nothing. Do yourself a favor and find a local reliable therapist covered under your health plan.
Bad design
App locks itself into portrait on the iPad. The developers should try using it on a actual iPad and see why that’s a bad idea.
Not real therapy
This app has to be a joke and honestly I have no idea how it has this high of reviews. Access to this service is provided through my work health plan.
The people you will talk to and see are NOT licensed therapists and apparently don’t even have to have a background in psychology/medicine. I had one session with a “therapist” that was mostly them pushing spirituality on me and spewing pseudoscience on how your spirit is connected to heart rhythm. I looked them up on LinkedIn after the session and they are a “life coach” that sells healing crystals on the side.
I came here for real help and this is what I got. Please do not give these people the time of day and see a real health professional. I worry that some people may not realize this is not what therapy should be like and forego seeking actual help.
The people you will talk to and see are NOT licensed therapists and apparently don’t even have to have a background in psychology/medicine. I had one session with a “therapist” that was mostly them pushing spirituality on me and spewing pseudoscience on how your spirit is connected to heart rhythm. I looked them up on LinkedIn after the session and they are a “life coach” that sells healing crystals on the side.
I came here for real help and this is what I got. Please do not give these people the time of day and see a real health professional. I worry that some people may not realize this is not what therapy should be like and forego seeking actual help.
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Response from developer
We would like to sincerely apologize for your experience thus far, our goal is to ensure you are able to get the mental health care that you need. Modern Health offers therapy in addition to professional and life coaching. If you are able to email us at help@modernhealth.com, our care support team would like to connect with you to learn more about your experience with this coach and provide further resources based on your company’s plan.
Great idea / poor UI
This app it’s like going to a Bicycle store. You walk in and right away people r giving you a lot of strange (in a bad way) energy. When you get that same vibe from a mental health company it makes you question things. 1) This app needs to have a clear schedule System. Sometimes you pick an available date and sometimes you have to chat with the provider and they don’t respond in a timely manner. 2) When you onboard they push you towards coaching.. then you have to call this other person to get both therapy and coaching even though they are both included in the plan… feels a little shady but they try to play it off as personal customization. You can give users both with out hiding things in a shaded way. 3) Everything else works very well that’s why I gave 2 stars for the parts that are working well. The coaching session I have to cut down on screen time was solid.connecting for the session was smooth. I would say good Engineering and poor design/UI and no I’m not an engineer = }
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Continuum of care
For acute situations more time should be allowed.
Shopping for coaches is the way to go
Modern health provides a diverse network of coaches and allows you to shop around to find the coach that best suits your needs. This is a key component of a good coaching service.
App doesn’t work for me
Keeps reloading and when I click on notifications it starts to take me to the activity but then cuts back to making me “select reasons why I came today”. I even deleted and reinstalled on my phone, still same issue.
Response from developer
Hi there, we appreciate you bringing this to our attention! When you have a moment, please send us a message at help@joinmodernhealth.com and we can investigate further.
Black people - don’t waste your time
The app and website have a process to match you with therapists. I asked for a Black therapist and out of the 15 or so matches, only one was black and solely focused on therapy revolved around work issues. When I contacted the support team they also weren’t able to provide me with therapist options.
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Response from developer
Hi there, we appreciate you sharing this feedback with us. Would you be open to having a conversation to share more? If yes, please let us know how to best contact you or drop us a note at help@joinmodernhealth.com.
