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Frustrating !
This app is so frustrating when trying to submit a claim. I use to use the reimburse me app that worked great and straight forward and within a solid minute or less done with your submission. I try to “add an expense” and get an error message that says “Object reference not set to an instance of an object.” I have tried removing the app and reinstalling, but continue getting the same error message. No one from their customer service can help either, just tell me to do the same that I have been attempting. This is horrible ! How is this an upgrade from our old one? This most definitely is not a “smart choice” consider changing the name to this ridiculous app we’re now stuck with.Show less_dani95
Good For Quick Views
The app is very good for my use case. I usually just need to check my balance every so often. I’m not one that has to upload receipts, so I can’t speak to that experience.
The only thing holding it back from 5* for me: the login experience is annoying. Every time I log in, I have to press Login on a screen that also has sign up.
It would be great if, once I’ve signed in at least once (like I have), I could just open the app and it auto signed me in (Face ID or TouchID) like any bank app. Those just do the sign in once I open it.Show lessSchplatJR
Unacceptable
From the start, this app and the company behind it have been extremely frustrating to work with.
Firstly, the app itself along with the web portal tend to have endless technical issues that prevent users from even being able to log in. If you are are lucky enough to be able to login, the user interface is the furthest thing from intuitive and the customer support personnel even struggle to help find the correct areas to assist with uploading receipts for the very few purchase that are allowed to be made on the card.
I was finally able to make a purchase for contact lenses from 1-800-CONTACTS and my card was shut down shortly afterwards for failing to upload a receipt in a timely manner. The area of the app where you’re supposed to upload receipts for purchases is hidden away in an area that even the Alight rep had to get help directing me to. Once it was finally found, I uploaded a copy and waited minutes for it to load, come to find out days later, that the upload process failed and never actually completed. It takes 5 business days for them to review and approve documents once received and I had to start over hoping it might just be easier to use their website portal instead of the app. Well, I was informed the website was down and wouldn’t be able to log in there either until they had the issue sorted out. Long story short, I’m unable to use my own funds to make purchases because their system is fraught with technical problems.Show lessMikeatine
Absolutely Horrible
This App is horrible!!!!! I can’t believe I’m forced to use it. It was hard to get it set up. Have to guess on the info that they are looking for. Can not change my email address even though when I click edit info and try to change it it doesn’t work. After I am already signed in and verified it asked me to verify again. It asks personal information like chronic illness which should be none of their business. U can skip it and the other silliness it asks. Also the security questions left me beside myself. I mean really, who came up with these???? I had to make up answers for every question. I just signed up for this app because I have to. Can’t wait to see what other issues will come up.Show lessOcean prime
Submitting receipts is hard
When submitting receipts, you can only submit one picture at a time of multiple pages. Then you have to restart the whole process over to submit more photos. Once you submit more than two, you can only see two receipts on the app even though you have more than 3 in there let’s say.
The only way to really see if each of these receipts were actually submitted correctly is by having to find a computer based web browser and getting to your Health Spending account.
Another way is if you have all the pictures put into a pdf file, you could then send all of them as one file, but not everyone knows how to do that from their phone. Hope you can fix that in the app.Show less311Sublime
Tiny Font Size!
The app is a little difficult to use. For one thing some of the fields and font sizes are really tiny, not so easy for an older audience without vision.
Trying to add my wife to the the app is not easy. After entering her name, etc. it asked for her employee number and employer’s name. Since she is not employed by my employer, it makes no sense, and there’s no other way to enter her information. she is now on hold with someone from Support to try to get it figured out.
The app would not recognize her by her first name, but instead required that she enter her initials. There is nothing to indicate this while entering the information, so we wasted seven or eight minutes trying to figure that out by trial and error.
Finally, a real bad feature of the app is after entering a significant amount of information, if you pause for a little while the Page returns to the beginning and dumps everything you entered. We discovered that after it happened twice.
All in all this app could really use some attention by, an IT person who understands user interfacesShow lessVinczap767
Abysmal Information
An absolute nightmare to use. It doesn’t use the same login information as the web site, but when you update your password here, the web site login is changed. But not to what you used for the app.
And that’s just the beginning. Making changes to your account apparently require a confirmation, it nothing in the app tells you that’s the case not how to do it. Customer service is useless as they aren’t trained in the app at all. They can only do what you were trying to do in the app so that you could avoid a phone call.
In short, don’t use the app. Take time from your busy day to call during business hours instead of when it’s most convenient for you.Show lessiByron
Very disappointed
The IRS may want proof that expenses are utilized for qualifying medical items, but, the services rendered by the company demanding this “proof/receipts” should be responsible for the gathering of this documentation. Here’s where being an ill patient and a gofer differs greatly. Most people use the same doctor(s) dentist etc, for years. Doctors, dentist etc have what’s called residency and a practice located at specific locations for years if not decades. They are not a band of roving trucks or ambulances parked under shade trees with no real hone base. Because of this anchoring base it should be easy to cross check out of a historic record that the doctor(s), practice location have not changed from the previous submission of receipts. Yet this company and this app have zero interest or motivation to change, develop or grow with modern communication and records keeping, For years I have expressed this same opinion as fellow coworkers have. Zero response, zero change, zero cooperation, zero improvement, zero customer service to we the patient, we the ill, we the recovering. Why is this? You ask for input, yet talking to oneself or a wall is as effective. RegardsShow less7357954
Ease of use/predatory methods
This app is important for keeping track of your healthcare fsa reciepts and reimbursements. You use your card at a doctors office, get a message IMMEDIATELY that the transaction has gone through. WHY can’t you submit the receipt right then??? This system makes you wait a random amount of time, then asks for the receipts. By then, those little tiny slips of paper have been lost, misplaced, you have to dig around for them in a file or drawer. It’s ridiculous. Need to upload receipts right away. Then they can be applied to the expenses at a later time. It’s a system that sets you up to fail. And months later, when your claims are denied and you are looking through old EOBs for specific charges, you will feel my pain! This is ridiculous.Show lessMmmmmmm dddd
LDO
This system is not user friendly. It has potential if you can keep from getting locked out. And I have yet to understand how to correct the amount I am supposed to pay. The $ spent was all monies spent directly to a provider for a service that is medical. Am I not to use this card to pay those expenses? I don't understand. I think that next year I will opt out of the HSA. It is very difficult to submit receipts. There is never a person to call that can make this any easier. I would love to speak to someone that can help me to submit whatever I need to prove this money spent as it should be. Before the dead line and before l'm locked out again.
Sara PierceShow less952sara
