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Awful in every way
Why is this a separate app from the Alight mobile app that I was already logged into? Why is it a separate account that I have to create when the Alight website doesn't require a separate login for the reimbursement account function? Why is it so very very slow? Why are account names limited to 12 characters so I can't match my Alight account name? Why do I have to go through all this instead of being able to just email my receipts? Why did I still have to search through this app instead of having a handy alert or button visible as soon as I logged in for the ONE thing I needdd to do?Show lessNeploxo
Beyond Worthless App
I tried to login today to submit a receipt and it said my password was incorrect. I followed the steps to reset the password, including answering all the (proven insecure) security questions correctly but the app refused to accept the new password. After trying a couple of times, I called the customer service number provided. The CS rep basically tried to gaslight me and wanted me to believe someone else had my user name and the exact same answers to all the security questions?! They suggested I open an entirely new account. Knowing that would likely cause even more issues, I went to the website instead, logged in with zero hassle and was able to submit the receipt there. Skip the headache and avoid using the app at all costs. Faxing would be easier, and I’d have to drive to Staples to do that.Show lessaecarter
A nightmare
Medical item accepted by HSA from drug store and accepted and paid for with debit card. One medical accepted item clearly shown on November 2021 receipt. Now in February, 2022, I get a notification that that transaction is now denied because there is no receipt. They got the receipt when the transaction was done n 2021. If a debit card accepts the item … why is it denied 5 months later…and then asking what the charge was for. My dentist bill and a medical office visit were denied, yet cleansing wipes ok. I have given up on many medical
charges… just not worth the hassles. Why are they making it so user unfriendly when we are spending our own money?Show lessgerdando
Disappointed
Our family has been doing a flexible spending account for years with no problem. My husbands company switched over to alight smart choice account and ever since then it’s been one bad experience after the next. Recently I called in to get reimbursed back for dependent care that we paid out of pocket for. Have had to call in multiple times wait times 1-2 hours and keep being told misinformation. Seems like they make you jump through hoops just to get your money back. Would never recommend this company. .Show lesscstew0816
Review of APP & new process
The new transition was not without challenges but I have received help from the many agents I spoke with. The frustrating thing was I would be told something different each time I called but finally I think everything is in place. I have had several claim submissions & it is a very easy process. The APP & website are easy to navigate which is a plus for a 77 yr old! Thank you for transitioning to an updated system where claims can be submitted as they occur. I am so grateful, the love of my life, my deceased husband, provided me with this life-saving benefit from Raytheon! Marilyn ShookShow lessthis is a jerk
No Validate Later with Signature?
My employer switched over to this company for managing my childcare reimbursement account. It was supposed to be an upgrade, but it’s not. Previously I had been using the Reimburse Me app. On it I could create several claims at once with the option to “Validate Later”. That way I could quickly pull them up at my child’s daycare to get E-Signatures and submit. This app on top of being slower and less user friendly gives the option to create a claim and validate later, but only lets you submit a receipt. If you want to do the E-Sig, you have to do it at the time you create the claim. I don’t have time to create claims while I’m at my child’s daycare. Also, the app does not save info you type in fields for later so I have to type in the name of the daycare every time. This app needs to add the E-Signature option to claims that are validated later and implement typing history for entry fields on claims.Show lessAUsome EnginEEr
Not acceptable in 2021. Even less in 2022
The app is poorly designed, clunky, font is super small and to see your balances you need to go through several screens. Of course the company has a captive market I assume by low balling other players so they have zero incentives to redevelop the app. I work for a major fortune 500 company and me and my coworkers constantly and publicly complain about their choice . We will get enough momentum to make a change, I am sure.Show lessLeaf Michigan
Not bad if it were 2011
The app is ok but antiquated. The signup process is very laborious and still asks for things like my Grandma’s name as a security question (security questions were found insecure and dumped years ago). Then I had to Enter my 16 digit debit card number by hand (though the rest of the world allows you to scan that in via the camera on your phone). It didn’t remember me the next time I opened the app by default on my own phone (this isn’t a shared PC in the library). Then the thing keeps pushing me to allow it to track my location. Huh?? Supposedly this will allow them to recommend ‘savings’. This app is supposed to reimburse my medical expenses - which I do in my own home. How will that spying help me? What’s next - they want to listen to my calls. Tons of room to modernize this app and improve the user experience.Show lessBradVande
Very disappointed
The IRS may want proof that expenses are utilized for qualifying medical items, but, the services rendered by the company demanding this “proof/receipts” should be responsible for the gathering of this documentation.
Here’s where being an ill patient and a gofer differs greatly.
Most people use the same doctor(s) dentist etc, for years. Doctors, dentist etc have what’s called residency and a practice located at specific locations for years if not decades. They are not a band of roving trucks or ambulances parked under shade trees with no real hone base.
Because of this anchoring base it should be easy to cross check out of a historic record that the doctor(s), practice location have not changed from the previous submission of receipts.
Yet this company and this app have zero interest or motivation to change, develop or grow with modern communication and records keeping,
For years I have expressed this same opinion as fellow coworkers have. Zero response, zero change, zero cooperation, zero improvement, zero customer service to we the patient, we the ill, we the recovering.
Why is this?
You ask for input, yet talking to oneself or a wall is as effective.
RegardsShow less7357954
Some things to improve
Love the idea. User interface isn’t smooth. Lots of delay when navigating between pages. Confusing manner to show which items are deposits and which are debits. Items show as posted but it takes more than a month for my doctor’s office to get the check. By then they have issued a second bill showing a late payment! When I call the office to check on it, they tell me it has cleared. So I end up with multiple copies of the same bill, an HSA app that shows the check was sent but no way for me to know that the bill was paid unless I call and verify with the office. It’s confusing, time consuming, frustrating. This app has potential but needs a lot of love and attention to make it worthwhile.Show lessdawson_mama
