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UI is terrible and doesn’t have all require account features
There is no way to transfer funds from your cash account to your investment account, only the other way around. I spent 20 minutes trying to find it because every time you choose an option you get a loading icon that takes 5 seconds to load. Every time. And then you find that you went to the wrong page because the UI is not straight forward. Never found the fund transfer option. Does it even exist? If I’m wrong, why is it so hard to find?Show lessMattDrys
Terrible Claim Processing accuracy
I mailed in my Medicare Part B premiums to the address provided. After 2 plus weeks of not seeing any recent activity on my claim I called. Took me over 30 min to talk to customer service just to find out my claims were never received. I faxed the two claims the following day and waited an additional day to look at my account. Only my Husband’s claim was processed. So I had to call customer Service again to hear that I would have to wait a couple of days for someone to get back to me. If I had a choice I would use a better RHA company to process my claims. My Husband has a debit card for his RHA which is much easier to use and makes the account much easier to access.Show lessGramsxfive
Very slow to load and
Both the website and the app cannot handle the volume that is coming through it. The website will not work at all so I decided to try to go through the app to get reimbursed for my child care expenses. It took over five minutes just to register the login screen. I continuously get the circle of death on each item I try to advance to.Show lessPHX Mommy of 2
Not the app but the service
Send the EXACT same receipt and EOB as you’ve used for previous claims and they’ll randomly get denied - same provider, similar service, all detailed out - it’s as if the people reviewing these documents don’t get the same training or just randomly decide to deny something because they don’t actually review the documentation. And the app won’t accurately reflect all charges or account activity as will the desktop website, bush-league and armature must be cheapest option and why Rockwell usesShow lessOnline Lerner
difficult to use& understand
App fails to login half the time. The directions given in the app to use it are about as vague and misleading as it gets. Been trying to submit receipts for expenses for most of the year, unsuccessfully. If you call them, none of these people know their jobs or what they're doing as I get different answers for the same problem Everytime I call. I'm so sorry if your employer makes you use this piece of garbageShow lesst3dvision
Such a great service!
The entire Smart Choice program was the easiest I have ever used in all the years I’ve had a healthcare reimbursement account.
My claims were paid sometimes within less than 24 hours. They accepted all the pictures of all the receipts I ever sent in. When I called my questions were all answered politely and efficiently.
My company did not renew their contract with Smart-Choice and truthfully, I’m going to miss how easy this whole process was. The app was just great! Easy and precise. I have no complaints. I really don’t think there are any other companies that do healthcare reimbursement as well as Smart Choice.Show lessPolkaDottedCup
Move Along
This app is very slow and dated. It gives you no confirmation that anything you submit is accepted, and can take 24+ hours to see you receipt listed on a transaction. I repeatedly have to call customer service to verify documentation is submitted because of that delay. Calling customer service is horrid too, they use a very dated system to ask you questions about your call, but it picks up all ambient noise and starts over, and never recognizes anything you say. Do your employees a favor and don’t use this company.Show lessJollyReddGiant
Tracking future document expenses
On the Home Page there is a link to submit an expense…it also says, you can file for future use. However, it does not allow documents to store for future use. After you input the information it does not give an option to SAVE for future use, it only allows a claim process. For debit card users they cannot file a claim if their card was billed. Weeks, and weeks, later I get notifications for document verification…It would be very helpful if we could submit debit card transactions into a SAVE folder with a note bar so we can write something to help remember transaction. It would make DV so much easier.Show lesslmgnnari
The service that received today
Today I was attended by a Lady named Jay. She was working from Puerto Rico. I thank you for having a very efficient staff. It helped me in everything and I’m very happy. Thank you very much. Efficiency of 200% and *Grateful for the attention and *Professionalism. I honestly thank you again.
Att: Jose L GonzalezShow lessPapo Gonzalez
Why can I submit a claim with provider signature for dependent care
The updated version stop letting me submit a claim by just having the director of the daycare sign of on the claim. I don’t get it, I was able to do that before now the only option I have on the app is to submit a manual claim the. To only able to upload one picture and now they are asking for even more info, what a pain. Please bring back the option to submit a claim just by with a electronic signature from the provider!!!!!Show lessSpongykimmy
