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Easy to understand and navigate;Kinda slow; can’t see investment account
App is easy to navigate and the information is presented in a clear way. Some fonts could be bigger. App response is sometimes slow especially when accessing notifications. Details on my investment elections are not included in the app. Not including this information requires me to go to multiple places (app and website), which is inefficient.Show lessJebj
Almost always unusable
There’s really no point in keeping this app on my phone. This company has created multiple apps in recent years, but functionality has been removed. The newer app even requires the presence of this app, but somehow my access credentials seem to be different. My login information is almost never “correct”, even after resetting with the call center, and I’ve had to complete the reset process hundreds of times now. I recommend just keeping a list of payments on your own, so you have an idea of the current balance. This company simply isn’t able to do what you need it to do, and I’m done trying.Show lessEAM~QQ~
Imposible to work with!
Smart-Choice is another company that prevents employees from using their hard-earned benefits! To demand documentation for using their credit card to pay bills at a hospital or doctor’s office is nothing more than harassment. I could understand if I used the card at a restaurant, but come on. On the mobile “app” you spend your day watching the wheel go round and giving up. Even after retirement, American Airlines provides pathetic support to its former employees.Show lessMiamiflyboy
Notifications at 2am???
As far as the medical expense capabilities of the product goes, this is a decent application - easy to use and submit expenses. However, the way alight processes payments and notifies you makes this a 1 star app for me.
The issue is that alight appears to process payments around 1:20 am PST. You then get an app notification as well as a sms if you are signed up for that for expenses you have submitted. If the notifications could be queued to be delivered at a humane hour, this would be a good app. Fortunately you can turn this off - which I recommend you do if install it.Show lessRyanK_UT
Not user-friendly
App does not allow me to edit spouse info to reflect relationship of spouse rather than “other.” Choosing DOB required me to hit the back arrow month by month to get to spouse’s birth year and month instead of allowing me to go backwards year by year or to simply input mm/dd/yyyy. Now my spouse is on my account twice because dependent edit capability is pathetic and I added her again to make sure her info is correct in the event something would happen to me. App functionality is abysmal compared to other sites I have seen.Show lessTraybo1
Worst app and CS is even worse
After years of having same HSA account my employer switched to Alight. It’s like we went back to dark ages! App is not user friendly and is constantly locking up so you cannot see what you are trying to submit and then you loose all your info. HSA cards a month delay in shipping so I submit claim to reimburse myself. Claim says processed and paid and my bank acct was confirmed. Called multiple times as my bank shoes no deposit yet App and website show withdrawal. CS says idk looks ok? I ask to speak to manager. They ask foe my contact info and someone will call me in a few days!!! What? Where is the assistance? You cannot even submit help email contact or call back. And be prepared if you call you have to answer 5 min worth of validation questions and menus to go thru. I hope our HR Dept requests feedback for this new vendor as this is the worst! Running balance in your account isn’t even real time.Show lessHLT022
Bring the app up to date
Really bulky use of many functions. Does the job but not user friendly at all. Two main issues to work on:
1) Better message handling - all for bulk acknowledgement of messages versus opening each open - really don’t have to open a message of Transaction Approved each time.
2) Have messages as a sub icon - not popping up on sign on. Use the annoying red circle count to indicate messages
3) Ability to hide Accounts - scrolling through previous years to find the active accounts isn’t necessaryShow lessDrPharm
Garbage FSA
My company just switched to this FSA after using another one for years. I am used to be asked to validate a couple things here and there (but most were validated through my insurance automatically), but with this FSA provider I am being asked to validate EVERYTHING charged to my FSA.. and they are ALL charges that were copays through my insurance that this is tied to!! Super annoying and inconvenient when offices are closed/have limited hours for COVID and you need an itemized receipt. What really aggravates me is they send emails that say “Every attempt to automatically validate you recent card transaction had been made.” LIARS. I hope my employer ditches this FSA provider soon. I will be sure to pass this feedback to my company’s HR Team as well.Show lessJgc0307
Worst company handling Money + Healthcare
Our employer, with over 150,000 employees, gives us no option for our HSA funds, we are forced to use Alight Solutions/SmartChoice. I don’t know what’s worse, the Customer Service call center or the app. Both are worthless, unprofessional and incapable of doing the job correctly. How can we TALK to an educated, well-trained customer service rep at Alight Solutions/SmartChoice about our money and get help?
Many others at our company have same complaints and we would all take our HSA funds elsewhere, if we could.
Please improve your training and your App!Show lessloulouwhowho
Mediocre, but should get the job done eventually
I am still getting the hang of this app. Not very user friendly. The i buttons haven’t worked, so when I need info about a task it doesn’t tell me when I try to tap on the “i”
It will eventually get the job done. I agree with other users, this app does not multi task. Make sure you have everything you need before starting or you’ll be logging in every time you change to another screen.
I’m not sure how it logged my transactions, however it would be nice to not need a receipt since it already logged my transaction as reimburse-able.Show lessVball1212121212
