Embrace Pet Insurance User Reviews

Embrace Pet Insurance

Embrace Pet Insurance Agency, LLC

Lifestyle

Finance

Reviews Summary

Positive highlights

🤖

This app hasEasy to use app for submitting claims

💸

This app hasQuick reimbursement of claims

🤝

This app hasFriendly and helpful customer service

🧠

This app hasComprehensive coverage including preventative care

📱

This app hasConvenient mobile app for managing policies and claims

Negative highlights

⏱️

This app hasSlow and buggy app performance, especially for claim submissions

🔍

This app hasTendency to find pre-existing conditions to avoid covering claims

🔒

This app hasIssues with app functionality like inability to view documents or respond to messages

💰

This app hasConcerns about the company trying to avoid paying out claims

🔧

This app hasNeed to improve app stability and add more features like pet profile editing

Top reviews

Most RecentHighest RatedLowest Rated

Worst insurance EVER!!!

This insurance is a scam and for a company that simply partners with USAA who is great and services service members is sad. They simply don’t do anything and I bought a yearly policy and there’s always a loophole for them to not cover anything for my dog. My dog has just randomly started having healthy issues and costed me over 2000 in two months, this insurance has had a reason to not cover one dime of the whole thing. With my deductible being 750, they seem to just have random things that are in the finest of writing to make sure you don’t get covered. If you’re reading this MyEmbrace, I would much rather have my money back and call it even then have you ever “serve those who serve”. INSURANCES SCAM.

Show less

Worthless Company31

2 years ago

Response from developer

I am sorry for any disappointment you experienced with your policy! I was unable to locate your account to view the specific details, but we would like to resolve any concerns you have as soon as possible. Please give us a call at 800-511-9172 at your earliest convenience and we’re happy to help!

Great service with an app to match

Embrace has been awesome for us for the first two years of our pup’s life. The mobile app could not make it easier for us to submit our claims! And the turnaround on our claims is always timely. I highly recommend Embrace!

Ky Dups

2 years ago

2 claims submitted so far!!

If you absolutely adore your fur baby you MUST get this app! Whenever we have to go to the vet, that extra financial stress of worrying whether or not I’ll be able to afford my baby’s health is no longer there! I feel confident walking through those doors k owing that whatever my kitty needs I can say yes to regardless of the price. I will never go back to not having pet insurance again. This app is also SUPER easy to use. All you do is send in an invoice and they get to work on getting you as much money as they can! And that is a beautiful thing. Get it!

Show less

Magjones123

2 years ago

Response from developer

Hello, we are glad submitting claims through the app has been easy for you! Thank you for taking the time to leave feedback.

Document Submission

Would be nice if you could upload files that are pdf from your phones file folder instead of JUST a picture.

Ria3030

2 years ago

Need to fix all the bugs in the app

I love Embrace and have it for all 4 of my cats. The app on the other hand is the worst! The FaceID function has not worked in over a year. I tried to delete and reinstall the app thinking it could be a glitch but that didn’t help. The app itself crashes constantly when I log in to view my active claims or even when I tried to submit a claim. Sometimes, I have to select the same section twice because it just hangs and doesn’t go anywhere.

I love the company itself, but they really need to invest some money and time into their app and fix all the bugs. When I look at the history of their last update, it was a month ago for “general bug” issues but not sure what they fixed because I’ve been experiencing the same issues for the past few months.

Show less

j.yoonit

2 years ago

Response from developer

Hello, thank you for your feedback. We are so glad your experience with Embrace has been great! We are sorry for the inconvenience these issues have caused you! The developers are aware of these bugs and your feedback will be routed to them as well. A new Embrace app is on the horizon which will fix these issues and improve the overall experience.

Bad even for an insurance company

Gross negligence and unmitigated issues and responsibility are just the start of this application and embrace in general . I’d rather not continue since last time the lovely team replied accusing me of losing service due to unpaid bills . Which is not true . They will take as long as they can to follow through on any of their promises anyone considering embrace I’d suggest taking that monthly fee then contributing it to a savings account for your animals health . The application works horribly the company steals money there is a litany of complaints on the better business bureau website . I urge all people to not ever waste money on these crooks

Show less

allow me to explain

2 years ago

Response from developer

Easy to submit claims and staff are very friendly to speak with.

Very easy to submit claims and friendly staff who seems to care about you and your family ( especially when they wish your puppy the best and even mention them by their names.

Saturnskyz

2 years ago

Warning for Pet owner

If your pet has anything wrong with them before you sign up and has persisted for months or more it is considered pre existing illness and NO INSURANCE WILL COVER YOU! If you want insurance it’s for the worst case scenario if they need emergency surgery or sudden illness which the pet has never had before. This insurance says any temporary illness which persists again within a year of their expiration date will be considered pre existing and WILL NOT BE COVERED. Unless your pet does not have much on there medical record.

Show less

usana

2 years ago

Great User Experience

Just submitted my first claim and am blown away by the user experience! It was so easy thanks to the practical functions like being able to take a picture of your invoices, drop down down options and being able to submit a claim for multiple animals at the same time that may have a shared invoice. Embrace thank you for making it so easy to take care of my pets!!

Show less

shshbdnixkslozc

2 years ago

Response from developer

Hello, thanks for giving us this feedback! We are relieved to hear that the app has made your claims process that much easier.

So easy to use

My dog is 14 and had pancreatitis and had to be in V.E.G in nAnuet for 5 days. It was life and death but with the loving care of everyone she made it. Embrace made it so simple to submit a claim and even better is that they did send us money to offset it. It was so easy ! Then my dog , Sophie had terrible back pain. We went back to V.E.G
And again they helped us AND embrace again paid us on the claim even though it was only a few weeks from first claim. Great company!

Show less

scampipants