Leave a Review Ignite HomeConnect (WiFi Hub)
Poor service
Wifi connection keeps going out and not consistent. Our house is small and the connection is not stable.Malkk24
Worst app ever
I hate when my wifi pausedYucky ignite
Developer Response
Hi there, are you referring to parental controls or issue with wifi speeds? ^zfWorst sign in experience
App keeps logging me out every time I open it, add a feature to remember not just username but password as well.App Rank
Developer Response
That is very odd! It shouldn't be automatically logging you out while in use. :( If rebooting your device does not help, please reach out to us via Twitter @RogersHelps or on Facebook.com/Rogers or post a new message in our Rogers Community Forums so we can assist you further. Thank you! ^ycAdding devices / tracking devices
This app used to be so good/easy to use. Every new device added to my household the app would prompt me to assign it. I’d assign it, and no problem. Now each time I add a new device I get the same prompt to open the app, I do and I have to sign in. When I sign into my account the app has forgotten why I was opening it and I can’t assign the device it prompted me about. It’s totally useless now. I don’t mind signing in but it should still bring up the device in question automatically to let me deal with it then just a generic new session. Useless!Show lessNikolaus.x
Terrible
This terrible. My internet keeps on disconnectingDreaminrainbow
Developer Response
Oh no! The Internet intermittency can be frustrating. We can help troubleshoot and provide further assistance. Please connect with us on our Internet board: https://roge.rs/2K95NCa ^ms.Not working lately
This app is hit and miss. I use the parental controls to pause my kids devices, and the unpause/pause is persnickety. It doesn’t always work, doesn’t unpause. It usually has a confirm after you ask to unpause, but that doesn’t come up any longer. It used to work well, but recently it’s lagging or stalling out, making it unreliable and frustrating.Show lessJLB65
Developer Response
Hey there, we're sorry to hear that. Have you tried deleting the app and re-installing to ensure you have the latest version of the app downloaded? As we are always looking to improve the app and your experience, we will ensure this gets passed along to the appropriate channel. ^jlGarbage ignite
This is the worst piece of technology ever known to man just pure garbage do not recommend at all to no user u will lose your mind, ROGERS DO BETTERJudahTheGoat13-YT
port forward setup is broken
The drop down list of connected devices is capped at 9 devices. I see that i have 29 connected devices from within the app, so there’s definitely more than 9. i think the developers need to review this.JimClothes
Developer Response
If possible, can you post your concern directly in our Rogers Community Forums so we can investigate further? We hope to hear from you soon! :) ^ycCan’t sign in on iPhone 11
Why can’t I sign in. I can in safari.
Edit: When I contacted support they had a similar issue. Looks like they app sever was temporarily down. After trying for a few hours, I eventually got itHappy483
Developer Response
Hey, thanks for the review! If you can sign in using Safari but are having trouble while using the app, try removing and re-adding the app and reboot your device to see if that helps. Keep us posted! :) ^ycbad
just baddanielhejnar
