Leave a Review Ignite HomeConnect (WiFi Hub)
Login screen doesn’t load
App says it needs to use Rogers.com to log me in, but only a blank page loads. Can’t use._soda
Bad App
Doesn’t have iOS design guidelines so you can’t go back using the gesture from the left of the screen, no native iPad app, won’t let me switch to WiFi 6 (ax) and the graph is very simple and basic. Would have preferred the ability to click into it and see exact data usage in MB or GB. Lots of potential with this app thats missed out, disappointing given the high reviews.Show lessSpikeP1ayz
Pod Setup
The easiest device I have ever installed!
Literally plug it into the was, sign in to the App on your phone, and hold the phone within 6 inches of the Pod.
After about a minute it says it’s finished!
Wow, that was easy!Ruth&Mike
Useless app - says I don’t have Ignite!
Current Ignite customer. After logging in the app says “you don’t have Ifnite set up” but it’s been set up for 3 weeks. Complete garbage, useless app. 0 starts if I could rate 0.DK_TO
Technician
Technician was very good and helpful. He should be recognized for service.TPP21
The Freeze
Lots of freezing and blinking off in the most in opportune time. Not happy.on the fense
Keeps freezing and slow often
Keeps freezing and slow loadingpoda madaya
Ignite installed without pods and no pods arriving weeks after ordered
Ignite installed without the booster pods requested to help the signal reach the upstairs bedrooms. Lack of signal upstairs and in the basement without boosters has always been a problem in the house. I ordered the pods several weeks ago and they haven’t arrived after a few call backs to find out why. No wifi in the bedrooms so my data plan on my phone is taking a hit.
The main floor is working well.Show lessRobertaMcN
Garbage app
Rogers internet is always down. Can’t even connect to the app when internet is down. I used to have bell and when the internet was down the app would still be able to wirelessly reboot the modem. I logged in to this app to reboot.. what is that.iTimurs
Use Bell
Rogers does nothing but take its customers for granted. Terrible service Terrible companyBobshobob
Developer Response
Thank you for taking out the time and sharing your experience. While we strive to ensure we provide best in class service, I imagine a few interactions can be subpar. We'd love to turn around your experience, please reach out to us - https://roge.rs/33LTO55. Regards! /Moin
