Leave a Review Virgin Plus My Account
Could be better
Not a friendly interface. Takes long time to log on, access features of app. Almost had to go to support for help.Rylie1232
Developer Response
Hi! Thank you for your feedback. For us to assist further, please send us your account number, brief description of the issue, and a screenshot of any errors you encountered via email at vpappsupport@virginplus.ca. Thank you!Not happy
You kept my partner on hold for 55 mins waiting for tech support 2 days ago. He finally had to hang up. Virgin should have called him, you did not!!!!!!! Terrible customer service!!!! He has unlimited data & yet he capped out at 80 GB, that’s fraudulent. His phone is now running 1000 times slower! As for me, the text message saying my data has now ended but will renew in 6 days while your app says it’s 3 days. So which is it? Extremely frustrated. Branson is a billionaire, surely his service should be practically perfect!!!Show lessAllnicknamestaken565687
Developer Response
Hello! We apologize for the inconvenience. Allow us to assist you further by sending us your account details, and brief description of the issue via email at VPAppSupport@virginplus.ca. Thank you!Disgusting company.
It was a huge mistake to use the services of this company. When I moved from Canada to another country within a month I closed my account and service and paid the full amount that was in the account and deleted my account. After 2 months they charged another 72 dollars for unknown reason and filed it with the credit bureau as a delinquency. I can not pay as the account has already been deleted. Technical support does not know what to do in this case. This company will do everything to ruin your credit history and your life. Never use the services of this company.Show lessАбоакадабра 120
Developer Response
Hello! We apologize for the trouble. For us to provide details about the charges, please contact customer support via https://www.virginplus.ca/en/support/contact-us.html. They are available to assist you over the phone, chat, and through the store. Thank you!