Leave a Review Virgin Plus My Account
Could be better
Not a friendly interface. Takes long time to log on, access features of app. Almost had to go to support for help.Rylie1232
Developer Response
Hi! Thank you for your feedback. For us to assist further, please send us your account number, brief description of the issue, and a screenshot of any errors you encountered via email at vpappsupport@virginplus.ca. Thank you!Not happy
You kept my partner on hold for 55 mins waiting for tech support 2 days ago. He finally had to hang up. Virgin should have called him, you did not!!!!!!! Terrible customer service!!!! He has unlimited data & yet he capped out at 80 GB, that’s fraudulent. His phone is now running 1000 times slower! As for me, the text message saying my data has now ended but will renew in 6 days while your app says it’s 3 days. So which is it? Extremely frustrated. Branson is a billionaire, surely his service should be practically perfect!!!Show lessAllnicknamestaken565687
Developer Response
Hello! We apologize for the inconvenience. Allow us to assist you further by sending us your account details, and brief description of the issue via email at VPAppSupport@virginplus.ca. Thank you!Disgusting company.
It was a huge mistake to use the services of this company. When I moved from Canada to another country within a month I closed my account and service and paid the full amount that was in the account and deleted my account. After 2 months they charged another 72 dollars for unknown reason and filed it with the credit bureau as a delinquency. I can not pay as the account has already been deleted. Technical support does not know what to do in this case. This company will do everything to ruin your credit history and your life. Never use the services of this company.Show lessАбоакадабра 120
Developer Response
Hello! We apologize for the trouble. For us to provide details about the charges, please contact customer support via https://www.virginplus.ca/en/support/contact-us.html. They are available to assist you over the phone, chat, and through the store. Thank you!Slow and buggy
This is a relatively simple app. It should be much faster and less buggy.Donut2D
Developer Response
Hello, we apologize for any inconvenience. Please ensure your app is up to date with the most recent version. If the issues persist reach out to us at VPAppSupport@virginplus.ca with your account ID and a description of the issue you are experiencing. Thank you!Hard to understand usage details
Usage warnings are not explained very well.Packyt2
Too much
It’s bad coverage at a premium and the long distance charges WOW.
I’m switching once contract is upNo contact!
Developer Response
Hi there! We are sorry to hear about your experience! Please do not hesitate to reach out to our support team and they can look into your issue further for you atvirginplus.ca/en/support/contact-us.html. Thanks!Simple
It’s very easy to use and quite straightforward. I love the accessibility.Lenny H. Robin
Overcharges
After being told I’d not get charged for using the service outside Canada by keeping my phone on airplane mode and using Wi-Fi, however,I still got a bill with my monthly charges and $70.00 plus extras. It’s happened a couple of times. Since I didn’t use data or telecom services there should be no extra charges. I did use my devise on a Wi-Fi service! They informed me that I should have called them before leaving Canada to avoid the extras. I’m now in suspension and forced to pay with the understanding that I can dispute the charge and possibly have it reversed when I return to Canada in 5 months. Airplane mode and Wi-Fi usage implies that I don’t need any extra services from Virgin. I’m a loyal customer but feel treated unfairly.Show lessjackfish 2
Slow App
App very slow from within the US during business. Results in late payment…Belwiz
My usage
Where is that…. Not easy to find.AZKtee
