Impossible Download of New App Experience
This is the second time in a year Simmons Bank has bungled the basic IPad download of another”improved mobile app.” This leads me to change banks. Who ever is in charge of their Mobil App rollout needs to find another career. Customers deserve better online products. The staff at my branch in Collierville, Tennessee are professional, informed, and pleasant. However, I am no longer willing to endure the mess central leadership has empowered to develop and implement their mobile apps. I am not a big time customer, thus my experience will likely not even reach decision makers, but I expect online tools that function without requiring tech support to even download. I will miss my local Simmons folks. Bye, bye . . .
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The App is Awful!!!
It’s not a very intuitive app. It’s confusing and within the last year, I think I’ve had to delete the app and re-download because Simmons updated the app. Usually updates are automatic, but I had to get an entirely new app. Furthermore, I set up the use of a thumb print to access the app, but to make a payment on the loan, I had to re-enter the password. The reason I sent up the thumb print was so I wouldn’t have to remember the password. And to make things worse, their customer service closes at 6:30. I’ve tried to call during the day, but it can take 10-15 minutes before a customer service rep is reached. I would not recommend using this bank. Their interest rates are decent, but all the other issues they create make things extremely difficult.
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My neighborhood bank is really BIG!
I’ve been a Simmons depositor for over ten years now. When I first moved to Searcy, I wanted a locally owner bank; one that would hear me.
Now after all this time I realize that my little neighborhood bank is really a BIG bank. They have branches everywhere and can meet the needs of all kinds of banking.
Now after all this time I realize that my little neighborhood bank is really a BIG bank. They have branches everywhere and can meet the needs of all kinds of banking.
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Amazing work!
Simmons recently updated the whole app and I must say, this is probably the fastest and smooth apps I've ever used! No loading times, no having to search for how to pay bills or check what checks you sent. It's all in one screen. Did I mention how fast and responsive this app is? Cause I'm one who obsesses over those little things! Keep up the good work, Simons! 😊
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Trouble depositing checks
The front picture is taking without problem but the back is a nightmare, it rejects the deposit saying that the check is not endorsed when it is. From 10 checks I was only able to deposit 4 trying multiple times with the back. Thank you for what you can do to improve this feature.
Love the mobile deposit feature...
Area for improvement - when will actual pictures of deposit be posted to the mobile transaction?
Frustrating
I am having issues with the Mobil deposits. I called the 800 number for assistance and was told to shut my phone down, reload the app and try again. Same issues.
When I’m doing the capture of the check for deposit, I can capture the front of the check but when I try to capture the back of the check, the instruction banner will not go away so I cannot finish my deposit.
Fix this please.
When I’m doing the capture of the check for deposit, I can capture the front of the check but when I try to capture the back of the check, the instruction banner will not go away so I cannot finish my deposit.
Fix this please.
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Disappointed
I never rate apps, but I used the old one almost daily. Was excited about the upgrade only to find less functionality. Can’t see all account balances from home screen, can’t see more than 30 days back for transactions, transfer requires more touches than the old app. Did you not get feedback on this before launching?
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Useless
Love the layout of this updated app but it’s incredibly unreliable. If it showed my transactions and my actual balance it’d be perfect but that’s just not the case. Ever since I downloaded it it’s just been a headache. I check it multiple times daily and everytime I do the balance is different when I haven’t even spent anything. Sometimes it varies a few dollars and sometimes it varies a few hundred dollars, sometimes it shows me I have way more money and then other times it shows I have way less. I’m so frustrated. I stopped trusting what this app was telling me when I overdrafted because it told me I had more in there than I actually had.
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Response from developer
Thank you for your feedback. We would like to take a look at your accounts and online banking to determine what is causing your balance to display incorrectly. Please call us at 866-246-2400 or visit your local branch.
Frustrating
It does not accurately calculate the money in the account. There is a big lag on what was debited and when it shows on the account. It also continually shows less money in the account then actually is and makes you panic. Takes 1/2 day before correcting itself. It also doesn’t show the break down of each transaction and what’s left in the account. Looks like I’m going to have to go back to the “balancing of a checkbook”. I had frustrations with the other app but this one is far worse.
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