Nothing but troubles
Since this new update Iv had nothing but problems I’m continually getting locked out of my account. I could not use the app for 2-3 days and then all of the sudden I use the pin or the password or even my fingerprint and it still says my account is locked iv got the app hidden on my phone so so I can’t just bump it and it mess up but for some reason I’m still locked out every month this is the 6-7 time this month..... not a vary good update at all!!!
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Response from developer
Thank you for your review. Your account should be unlocked now. Please update your user ID to avoid lockouts in the future. We recommend that you use an ID for your online banking that is different from the ID you use for other online portals. If you need further assistance, please call us at 866-246-2400.
Terribly Reliable
Download this app if you want to daily be locked out of your account.
Want to use the app on more that one device? Good luck. Better make sure the device has a phone number the app recognizes or your locked out.
Want to get a phone added? Good luck with that too. Whomever you speak with won’t be able to do it and will “call back”. Still waiting on that call.
Customer service seems to be working from home (dogs, kids, etc in the background when you call). Better hope their connection is solid or you’ll be guessing as what they are saying. Bad connection plus ear piece plus extra noise = no fun.
Get past all of that it’s still anyone’s guess how long you’ll be unlocked. They’ll want to to log on while they are on the phone with you. It’ll work but don’t bank on it lasting more than a couple of days. I was logged in Friday, Sunday I’m locked out after one “face Id” login attempt. Guess who doesn’t work weekends?
Old app worked fine. Thank goodness it’s been updated to bring an all new look with so far subpar functionality. The beta test group must have been nonexistent.
Want to use the app on more that one device? Good luck. Better make sure the device has a phone number the app recognizes or your locked out.
Want to get a phone added? Good luck with that too. Whomever you speak with won’t be able to do it and will “call back”. Still waiting on that call.
Customer service seems to be working from home (dogs, kids, etc in the background when you call). Better hope their connection is solid or you’ll be guessing as what they are saying. Bad connection plus ear piece plus extra noise = no fun.
Get past all of that it’s still anyone’s guess how long you’ll be unlocked. They’ll want to to log on while they are on the phone with you. It’ll work but don’t bank on it lasting more than a couple of days. I was logged in Friday, Sunday I’m locked out after one “face Id” login attempt. Guess who doesn’t work weekends?
Old app worked fine. Thank goodness it’s been updated to bring an all new look with so far subpar functionality. The beta test group must have been nonexistent.
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Response from developer
Thank you for your review. Your account should be unlocked now. Please update your user ID to avoid lockouts in the future. We recommend that you use an ID for your online banking that is different from the ID you use for other online portals. If you need further assistance, please call us at 866-246-2400.
Terrible!
I never had a problem w/ the previous app. This app locks me out of my account EVERYDAY! It never fails. I put my password in correctly && it logs in, loads for a bit, and right before showing my balance a message pops up saying my account is locked and to call them. Ive called them over and over && all they do is make it where i can change my password. I change my password and it works for that day then the next day it automatically locks it again. I've explained that this is recurrent for me over and over & they tell me to delete the app and download it again, which i've done multiple times and it still does it! I cannot use the app because every-time i log in it says they've locked my account. There is no reason for it to lock it just does it on it's own, It's very frustrating, and i will probably be changing banks if it doesn't get fixed! This is an everyday thing!
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Response from developer
Thank you for your review. Your account should be unlocked now. Please update your user ID to avoid lockouts in the future. We recommend that you use an ID for your online banking that is different from any ID you use for other online portals. If you need further assistance, please call us at 866-246-2400.
New Update is bad!!
I am sure y’all think because it is more high tech it is better but it’s not! Instead of making life easier ... now you have to do more steps to just find out information!! Dumb!!
Still an app and bank for the dark ages
For the third time since this “new and improved” app (the required an entirely new app download???) was developed, I’m locked out because “a record needs updating”. I’ve recently moved and updated my address, but every time I call, the address doesn’t seem to update and it’s a matter of time before I get kicked out again. While this is annoying, I’m here because what is the logic in designing an app that locks someone out of their own banking info access over an incorrect address? Why not lock the card as well? Or even better don’t lock people out of online banking at all, especially over an address that company can’t fix. Heaven forbid you find out you’re locked out of your acct after hours and you need banking help not between the hours of 8-5, and expect a large wait time during the day when you call during open hours. The app is slow to load, often giving server error messages. Online check cashing is not instant as it is with other banks that offer this feature. It never reflects a true balance, transactions can take up to three days to post that we’re same day at my old bank. It’s infuriating and I’m SO FRUSTRATED WITH THIS DARK AGES, SMALL TOWN BANK feigning modernity.
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Response from developer
Thank you for your feedback. The app only locks when a password entered does not match. Your account should be unlocked now. Please update your user ID to avoid lockouts in the future. We recommend that you use an ID for your online banking that is different from any ID you use for other online portals. Also, you can submit a message through the app to update your mailing address if needed. If you need further assistance, please call us at 866-246-2400.
Laggy, server errors, slow load time
I never rate apps. I felt the need to here. My previous bank switched to Simmons and I, of course, started using this app. With how important online banking is to me, this app is enough to make me switch banks (which I am doing). My purchases sometime don’t get posted/calculated until 36-48 hours later. The app loads slowly. The design is messy. When trying to transfer money between accounts it often says “server error” and I’m not confident it did or didn’t go through. I have the quality of my credit card mobile banking apps and my previous bank that make me confident this app is not quality in comparison. Again, it is bad enough that I plan to now switch banks. In fact, even typing the review the app forces white text on a white background! I had to type this in another app just to see that I wrote.
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App is unstable
This is supposed to be a good app, but after the most recent upgrade, it is constantly failing to load my data. Sometimes it doesn’t even remember that I am already registered, and requires me to relink my phone to my accounts. Other times it lets me in with only my pin, but almost never leads any of my accounts. I have uninstalled and reinstalled, to no avail. I’m documenting this because there doesn’t seem to be another way to give Simmons Bank app feedback without once again re-registering my accounts with the app.
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New online sign in
I love the bank in White House, TN but am seriously thinking about changing banks! I can never get signed in and it’s just not worth the stress!!! We have 3 accounts there, one is a business account! Whoever came up with this stupid idea should be demoted or fired. In the long run, I feel like it’s going to cost Simmons Bank a lot of money! I haven’t found one person that happy with this. I tried to log in tonight and as usual....I can’t get in! I’m only giving you one star or it wouldn’t let me post my opinion 😡😡😡😡😡😡
Barbara Jones
Barbara Jones
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Banking
There were several things that I enjoyed about Landmark bank: friendly, nice and we were able to see our debit card transactions the same day. I know when companies merge, their will be these customers that will leave and go elsewhere. With me working at Citizens Bank & Trust in Ardmore Ok. We are seeing a lot of people leaving Simons bank because they can not see their debit card transactions daily.
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5 Star Review*****
Great customer service! We are a small business and our banking needs are essential. We are always created with smiling friendly faces. We always receive accurate transactions. Great location here, the tellers treat you like family!
