Leave a Review Gexa Energy
Worst electric company to exist
They had my apartment wrong for 3 months so I payed them and asked for them to credit my account every time but they would “close the account” and start a new one every time. Then the 1 month they got it right I was charged over 400 dollars (single man that works away from home over 50 hours a week, in a 1 bed 1 bath) run away from them as far and as fast as you canShow lessApollo_G
What new update
I keep getting a message about a new update but once I click update the app doesn’t show the update option and I’m unable to use the app with out doing this new update.
Please help and fix this issue. For now I’ll be waiting the website on my laptop since the app is not working.Kaylasiv
Doesn’t work after recent update
The app has put itself in an endless go update the app cycle despite it being updated. I cannot access anything on the app with this most recent update even after uninstalling and reinstalling.Deverran
App keeps prompting me to update even after I update
For the last 2 days I can’t open the app without it prompting me to update the Gexa app. So I select the update feature, it closes and proceeds to launch the App Store where it updates. I then select the open feature and what do you know… the same update feature is right back. It keeps cycling this which is annoying. I’ve decided to uninstall the app until hopefully it is resolved. I’ll check back in 30 days *fingers crossed*Show less$tephan1eee
Your app is not updating
Everytime I open the app it wants to say there’s an update. It won’t let me do anything, and I’ve updated the app. Only that “update the app” alert pops up. Can’t do anything else. It’s stuck.Tha housewife
Forced updates that don’t work
This apps forces you to update it every time there is a revision. The latest update actually requires another update not yet available!!!!
This is a great app to monitor electricity consumption on a daily basis, it also projects the monthly charges based on predicted consumptions and temperatures.Chris C64
App will not accept my payment
I’ve been trying to make $45 payment on my .96 bill for weeks and app will not allow me to pay. I’ve tried to chat with live representative and at 6:39pm I sent screenshot of what app was saying and at 6:39 he said he didn’t see screenshot then at 6:39 said are you there and still at 6:39 he says because I have not responded he was ending chat. I called and talk to a live person the next day and she tried to explain how to use the app I explained to her that I’ve been using this app for over 4rs and not once have I had a problem paying my bill she proceeded to tell me how to pay through the app and then I gave her permission to look at my account she said I have your card information is it ok if I try to make for you and once again unable to process $45 payment. Told me to try again 24 to 48 hrs. I just tried paying $65 on the same .96 cents bill but still getting same message including that I am now 6 days overdue on bill.Show lessMs.613p
I am paying way too much for electricity!!!
I was scammed by the Gexa Agent and put on a plan that has me paying an exorbitant price for electricity. The less electricity I use, the more I am charged per kilowatt, and when I do need to use more in the summer months my bill is also high. Resulting in a high electric bill all year long.
When I called to complain to customer service, I was told they would transfer me over to a supervisor but then hung up on me.Show lessBloating to much
Sad company
It’s sad that just one day after you forget to pay the bill, they charge you $20 for a disconnection notice. So they charge $20 for one piece of paper, let’s see… that’s $5 for a pack of 500 pages which equals to them making $10,000 from one pack of printing paper, charging each page at $20. What they should charge is a reconnection fee or a disconnection fee. Not $20 for a piece of paper. It makes even less sense if they charge you for the notice if you have paperless statements. It also doesn’t make sense when I’m barely home and get a bill of over $200. There is something seriously wrong here. Nothing is really running until I get home and when I say I’m out all day, I mean from like 9am to like 9pm.Show lessJos_me
App Freezes and Won’t Open/Load
I can’t get the app to work. I’ve used it for some years now, and it just stopped working. I’ve uninstalled and reinstalled with the same results; also rebooted phone. The app freezes on the opening (logo) page, and then shuts down. I have the most current iOS. Please fix this!MomsterBookworm
