Leave a Review Bestway Smart Hub
Doesn't work
As everyone states in the reviews the product just refuses to connect to the wifi. Doesn't ruin the product for me personally as I didn't buy it for the wifi connection but it's a shame it's advertised as such and doesn't even work properly. The company needs to hire a better programmer because the app also just seems poorly optimized anyway.Show lessentelliki
Enable notifications!
I agree with previous reviewers…the controls are fine but the lack of push notifications is frustrating. I was luckily in the tub when it had a filter error and shut off in below freezing temperatures. Now I am constantly checking it to make sure it is running. Seems like push could be an easy fix to this app.Show lessHanzinator1
Simple app, needs some updates
Have had my Saluspa for a little over 2 months and have enjoyed it very much so far. Love my spa and I love the Wi-Fi control. I really like the timer feature that allows you to run the heater and the filter or just the filter and specific times. App is simple and precise, just like the controls for the spa. Some updates would be great such as notifications (ie. spa temperature, power and pump errors) and integration with homekit. Have not had any connection issues with the app or spa. Great experience so far.Show lessCMoultSki
Scheduling? Nope
The app will not allow multiple days to be scheduled for heating / filtering.
It kicked on as planned this morning, but when I tried to repeat on the rest of the week I get errors saying that it overlaps a previous timer.
Uninstalled / reinstalled / used a different phone and still not working.
Too bad - it could be very useful.Show lessbonsteve2004
Works great when you get past the issues.
I had owned the previous version without Wi-Fi support. The same problems that it has are present in the new version but the Wi-Fi edition is a bit nicer. Before having Wi-Fi you’re only option was to go out and set the temperature hours before you needed it or keep it running at that temperature 24/7. If you lost power, it did not come back on and start heating so you had to keep an eye on that. With the Wi-Fi app these problems are partly solved because you can go set schedules or you can see that if your app isn’t finding the device it’s probably powered off. It would be nice if you would get a notification when problems happen or it can’t find the device. Set up on the Wi-Fi may stump many people because it must be 2.4G. Most routers have 2.4 and 5.0 G and if you’re connected to a 5.0 G network, it won’t work. Set your phone to connect to your 2.4 G and then the setup works nicely. Installation is not too bad but it does take a bit of a learning curve to understand what all is going on. My biggest complaint is that after a loss of power it doesn’t power back on automatically. I may try to open up my old unit and see if I can come up with some hack to make this work make a little circuit to simulate the power button being pressed for the right number of seconds on true power up. Support is terrible, but I kind of expect that at this price.Show lessJelloskins
App is very bad & Energy use is triple
I am very surprised that Costco sells this product as they normally have much higher standards. The app as of December 2023 is very bad, and 90% of the time will not connect to the spa so I have to go and manually very it’s on and the set temp.
The spa is also advertised as energy efficient and I have found that just trying to maintain a temp of 95 degrees in coastal California has tripled my electric bill. The spa also takes about 24 hours to get back to a usable temp if it accidentally turns it self off.Show lessRicoCeo
Timer is unpredictable
Great to have an app, but sometimes it shuts down the tub by itself and does not alert you. You have to actively check the app to see the tub is still running when you told it to run. Why the timer fails sporadically, I dunno. Needs notifications.Marxtone
WiFi connection failure
I’ve tried and tried and tried but keep getting the Distribution network failed message. I just can’t seem to get it to connect to my WiFi or Bestway app. Needs work, and by the look of it other people are having the same problem.aka.Bobby
Give us notification options
The app works fine for turning on your tub and setting the temperature, but what is the point of a Wi-Fi app if you can’t set it up to alert you when the temperature is up or down, or if the power is off? Also, the scheduling is not very straightforward.
Alternatively, make it compatible with Google or Apple so Google assistant or Siri could take over. “Hey Google, set the hot tub to 104…”Show lessFuxtrava
Cannot connect to WIfI
I have the Airjet V01 and when it prompts me to select the WiFi and enter the password. The “chose wifi button” sends me to settings with no way to select a Wifi. It’s just a bug. I had a friend buy the same model and has the same problem.Michael Stinny
