IntelliFire User Reviews

HEARTH & HOME TECHNOLOGIES INC

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Always Broken/Poor Design

I’m frustrated that I purchased a wifi unit for our fireplace because it almost never works simply because of the app. The UI of the app is basic and not intuitive. There are endless bugs, and the error messaging is generic. Perhaps the most frustrating part is the lack of communication. Sometimes when there is an error that prevents app usage the app designer can let it go for weeks without communicating which makes troubleshooting the unit almost impossible.

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Posse In Effect

3 years ago

App is broken after iOS updates

After updates to iOS the app and any home automation with Alexa are broken. The app can’t reset password to my account and continuously generates error messages.

Two or so weekend ago we received email notice there were server “issues” that were resolved but I think there are deeper issues. Check out the reviews over the last few months. Deep issues! Intellifire please fix this, many of us paid hundreds through our local dealers for the promise of home automation and now it’s broken!

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DH68

3 years ago

So far not good

Module fails to detect any WiFi signals when scanning, despite fact that iPhone sees my SSID and more than seven nearby networks, all 2.4 MHz. Support unable to cope with this specific problem, offers only reset and repeat to failure point, then refer to clueless dealer.

Giving benefit of doubt, Support seems deeply frustrated, no doubt due to many clueless callers, but also meager troubleshooting flow chart provided by Intellifire development and too many inexplicable bugs in the IFT-WFM hardware, firmware and app.

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looking askance

3 years ago

Painfully difficult

Last September, I spent 5 hours to get app to work including over one hour with their tech support. Finally got it to work and it was fine for over 12 months then quit. Now struggling again to get it to work. This time, app can’t find my wi-fi network. My Honeywell thermostat app took less than 10 minutes to set up and has been trouble free for three years.

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YQR306

3 years ago

Response from developer

Please reach out to your local dealer or call Customer Care at 800-398-6195 for additional help.

Will no longer sync with Wifi

Will no longer allow me to control fireplace. Tried repeatedly to reinstall with no luck. Won’t recognize the 2.4G wifi

KPI3388

3 years ago

Response from developer

There were IntelliFire app server issues at the time of your review which could cause your issues. We apologize for the inconvenience. Please try again and if your issue continues, reach out to our Customer Care line at 800-398-6195 to assist you.

Does not work

We have been trying to connect to the Intellifire Wi-Fi app for over a week now and have had nothing but problems, being told it’s our Wi-Fi numerous times, we checked with our Wi-Fi administrator and were told it it’s dual band, we called customer care again and are now being told it’s a problem with the app, It’s been a few days and I haven’t seen any update to this app since two months ago so I’m not sure what’s going on, I’m very disappointed! We will be returning this piece of crap to our dealer!

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D&M Harris

3 years ago

Response from developer

We sent out a message to IntelliFire app users to let them know of issues with IntelliFire app server. Since you were not quite setup yet, your account probably did not receive the email message. We apologize for the inconvenience. If you have not returned the IntelliFire app module yet, please try again and if your issue continues, reach out to our Customer Care line at 800-398-6195 to assist you.

Password reset suddenly doesn’t work anymore

No matter how often I try to have the password reset email sent, it doesn’t work. Nothing shows up. Yes, the account used is correct. And no, it’s not in the junk folder. And yes, I reinstalled the app. Oh and it just worked fine two days ago. This is frustrating.

FourHumboldt27

4 years ago

App Crashes

App crashes when clicked on.

wxyz800

4 years ago

Response from developer

We have fixed the iOS password bug in our most recent app release. Please download the new version for a more seamless and less frustrating experience. Thanks!

L’application plante / app don’t open

L’application n’ouvre plus après la première fois ! The app won’t open after the one utilisation on iPhone 8

MomanDion

4 years ago

Response from developer

We have fixed the iOS password bug in our most recent app release. Please download the new version for a more seamless and less frustrating experience. Thanks!

App crashes - solution

So, I called customer service about this and thought I’d pass on the temporary fix. (Why they don’t post it here, I cannot understand). If you have the login email and password stored in your iOS passwords file, it causes it to crash when you try to open it a second time. Deleting the credentials from your passwords file and reinstalling works.

I’m upgrading my 1 star and will upgrade again if they fix it to work with the password file.

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Ohionative

4 years ago

Response from developer

Thank you for letting us know we dropped the ball. We’re glad you were able to connect with our care team. We’ve taken steps to correct the password bug and an updated version of the app is now available. We appreciate your commitment to change the rating based on our performance and look forward to hearing your feedback on the new and improved experience.