Leave a Review Gosund
Constant ads so I can use my lights. Lol
Updated Review (29 July 2023): I stopped buying their products as this app is just so annoying. They won’t stop with the in app advertisements. I turn them off, then a few days later, they turn the ad notifications back on. DO NOT WASTE YOUR TIME!
Updated Review (20 April 2022): I just got feedback from this review that they now allow us to “disable popups”. They gave instructions on how to disable them (settings, Display Home Banner), then this: “It will automatically resume after a week but you can disable it anytime. Thank you!" WOW, thanks! NO REALLY, THANK YOU! I really wanted to know know to disable advertisements just so you could change the setting back to advertise to us again EVERY 7 DAYS. I will NOT be purchasing or recommending any more products from Gosund. These are the kind of terrible tactics that drive customers away. I would give them zero stars for this but it’s not an option. Original Review (early 2022): Wow, I can’t believe they are showing me ads every time I open the app. I don’t want to see any ads when I open the app. They could have a tab for ads. I won’t be buying or recommending this product again.Show lessdarowley
Developer Response
Hi, we're sorry for that. Could you give us the screenshots of Ads that disturb you most? You can email us at globalservice@gosund.com.Ads getting in the way - jerky usage
This app used to be ok but now has ads that come in at the top of the Home Screen, this makes the icons below for the various devices jerk up and down occasionally meaning it’s so easy to turn the writing device on/off - useless.
Move the ads to the bottom of the list please, bring back the decent app instead of this useless appShow lessAnteallach
Not working after ipad update
I had this set up and working perfectly for about a year. Then apple updated my ipad to the new os and it will no longer work. I thought that maybe a newer version of the software would work with the new os. So I deleted the app and installed the newer version. Alas, the new app starts but then closes after a few seconds so I have totally lost control of my fixtures.
3/7/23 Update: After fooling around with it some more and more ios updates I finally got it working again. Overall I really like these smart plugs. I now have 8 of them.Show lessdwf2008
Developer Response
Hi! We are glad that you like our app. If you have any questions for us in the future, please don't hesitate to connect with us at globalservice@gosund.com.Great lights and power outlets managed in one App
Now I have the power to schedule when turn on and off all the lights around the house with any color I like. This was very useful during Christmas when the house Christmas lights and tree in the house turned on automatically when I was not at home and turned of before the sunrise so this is something else you don’t need to care of, great for people who is practical and like technology; the led lights, and power outlets are connected to internet and managed by the Gosund App in my PhoneShow lessPolvorich
Brilliant
We bought these bulbs for when we go abroad, no longer need friends and neighbours to turn on the lights as we can control them ourselves on our phones anywhere in the world! We went to Florida for a month and was controlling the lights every night! Brilliant! Highly recommend!Movie won't play
This one works!
I was thoroughly impressed with the app and product. I had purchased a smart outlet about 2 years ago from a different company. It worked until I upgraded my phone to the iPhone 13, then for whatever reason I couldn’t get it to connect again regardless of trying different pairing methods or doing hard resets on my router and phone. These smart outlets paired with my phone and router after resetting the plugs to the slow blink method on the first try!Show lessBlowMuhChode
Absolutely brilliant
Incredible app. To mention my favourite - my kettle boils 1 minute before I get out bed! Came in very handy while I was away so I could put a fan and dehumidifier on for air circulation, which prevented damp and mould. Really useful for monitoring electricity usage as well. Only thing that I would absolutely love is a way to extract all of the kWh information including how long the device was drawing this electric on a 24 hour basis. I can see it on the current day but would love to export all of this information! (It’s not a negative that I can’t, it would just be an added bonus)
Thank you so muchShow lessAndy1256
Don’t waste your money
I have dual WiFi but still the bulbs don’t connect. Never had this trouble with other brands like Tapo and Philips which I connected in less than a minute with ease. Just proves that cheaper is by no means better and I’ll be returning for a refund… less than 24 hours after purchasing!!! App deleted and bulbs packed up for return. If you’re thinking of purchasing a Gosund bulb, take my advice and DON’T. Gosund, get with the times and modern day WiFi speeds so that EVERYONE can purchase your products. I’m not changing my WiFi settings to the Jurassic age just for two light bulbs. Will stick with more upmarket brands and pay the extra from now on.Show lessNalaAJ123
Updated from “I hate this app”
“Commercials and alerts and pop ups everywhere. Please leave me alone… I just want to be able to turn my lights on and off…”
I’m only giving it 3 stars (even though the company replied and thank god showed me how to shut off all the advertisements)… but I just think about people like my parents who who suffer through ads and even though you have an option of how to turn them off, would have no idea how to do it, even after being told….
Either way, I’m incredibly thankful you responded and told me how to shut them off… that was out of control. Thank you 🙏🏼Show lessSarah1528
Previous versions were less privacy-invading
The latest version of this app requires me to both grant Gosund the right to share private information with third parties, and now requires me to turn on location information in order to connect to a device once it's been reset. There is no option to opt out of these privacy-invading choices.
Unfortunately these devices seem to sometimes need to be reset, perhaps because of bad hardware design? Unclear why they sometimes just fritz out and stop talking to devices they've been configured for before, and why, even when the app knows the MAC address of the device, it can't reconnect.
Hopefully the Apple App Store review team will look into this, and convince Gosund to stop requiring users to grant them the sharing of personal data.Show lessAllNicknamesAreTaken32343467
