Double talk
I was very happy when I first received my iPhone SE I was told and wanted to buy the Gen 3 SE so I rolled the dice and purchased said item which was in great condition and worked well but for one BIG problem it wasn’t a Gen 3 even though everything on black market website said it was and is a SE3 but in fact turned out to be the Gen2 ..I admit it has been awhile since I’ve purchased the phone but you would think that the invoice or whatever it is should still be available on the website when I open my BM app..for some reasons I don’t know it says I haven’t purchased anything from them so what do you do I’m sure I can find an email or figure it out on my end the thing is It shouldn’t have to be like this I shouldn’t have to deep dive to show that I’m not scamming or lying or whatever something like this should never happen in the first place so yeah it doesn’t deserve a star but since the phone I received came fast and was in good shape I gave them one star I’m just being honest hopefully I’m not the only one BM…
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Response from developer
Hello There! We are very sorry to hear about this issue. We recommend contacting customer support via the link below: https://help.backmarket.com/hc/en-gb/articles/360030360214-How-do-I-ask-for-help-on-my-order Or you can reach out via our social media channels such as Instagram for more urgent assistance! Thank you, Back Market Customer Care
DO NOT USE - THEY SELL PHONES WITH….
DO NOT BOTHER!!!
I purchased an iPhone which was graded Excellent but they aren’t authorised to install fresh Apple certified batteries and instead put cheap batteries in. My phone was glowing red hot when it was charging with the fake 1:1 battery and there is safety concerns which arise on these cheap batteries going on fire or even worse EXPLODING YOUR EARS!!
They confirmed it with me when I called the shop about it and they said only Apple Genius’s can install the official battery which I went and had to pay an extra £85 on top of the phone purchase. The Backmarket said I could return it for a repair (knowing they would install a fake battery again due to not authorised on official ones) or get a refund as getting it repaired by Apple would void the warranty with BackMarket despite them directly telling me only apple can repair the battery.
I tried to get compensation from BackMarket which they kept replying with their scripted responses every time that got nowhere to having help. I’d not recommend this app or company to anyone as they don’t care for safety and don’t even know when a battery needs replacing or not and just put a fake one in meaning any parts they have installed aren’t Apple.
I purchased an iPhone which was graded Excellent but they aren’t authorised to install fresh Apple certified batteries and instead put cheap batteries in. My phone was glowing red hot when it was charging with the fake 1:1 battery and there is safety concerns which arise on these cheap batteries going on fire or even worse EXPLODING YOUR EARS!!
They confirmed it with me when I called the shop about it and they said only Apple Genius’s can install the official battery which I went and had to pay an extra £85 on top of the phone purchase. The Backmarket said I could return it for a repair (knowing they would install a fake battery again due to not authorised on official ones) or get a refund as getting it repaired by Apple would void the warranty with BackMarket despite them directly telling me only apple can repair the battery.
I tried to get compensation from BackMarket which they kept replying with their scripted responses every time that got nowhere to having help. I’d not recommend this app or company to anyone as they don’t care for safety and don’t even know when a battery needs replacing or not and just put a fake one in meaning any parts they have installed aren’t Apple.
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Well
I recently ordered a used gaming laptop and platronics headset for work. Now I know it partially isn't BackMarkets fault, its the seller, but my laptop came without a working charger and I needed it for work so I had to pay almost an extra $100 to get a new charger fast to even tell if the issue was my laptop or the charger. Their customer service has room for improvement. Although polite, I don't genuinely believe the agent knew what I was telling them or understood the issue I was facing. I expected more empathy and a clear resolution.. I got a replacement charger, which would've been great if I didn't need the laptop for work. Also would've been acceptable if that replacement charger actually worked. Spoiler: It didn't. The headphones also didn't work well, the mute button was non functional and noise cancelling non existent. I'm just returning them to save myself the hassle. Hoping nothing is wrong with my laptop down the line *knock on wood*.
Granted I didn't do a ton of research into the sellers, but also feel like thats not my job. It's BackMarkets. I may buy from them again with much lower expectations.
Granted I didn't do a ton of research into the sellers, but also feel like thats not my job. It's BackMarkets. I may buy from them again with much lower expectations.
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October 2022 story plus update December2023
Hi! My name is Wendy, and I am a real person, a real back market customer, and I am writing this review for YOU! One year ago… I needed another cell phone. Again! I had the state and federal grant for phone assistance. ( a whopping $30 a month benefit towards my cellular bill.) I had went thru 3 cheapees’ and one kinda spendy phones in less than a year. It had been rough. But I needed a good phone, dependable, durable, and I needed it to be completely unlocked. And it really needed to last awhile! I some how stumbled on to the ‘Back Market’ ap while using a friends iPhone.
Of course I checked it out, I am shopping for a cheap but good for longer than 4 to 6 months phone!!!
I thought maybe too good to be true… but being somewhat desperate, i shopped and bought my first iPhone for under $100! That was one year ago, and I am very pleased to still have a working phone a reliable phone and my first iphone is as I had hoped, even still one year later. Thank you , Back Market!!!
That was over a year ago. My iphone 6s for under $100 also my first iPhone, is still in great shape! No cracks no dings no issues at all. APPLE is no longer updating to newest iOS for any iPhones older than an iPhones 8. AND January 2025 they will no longer update iOS to any iPhone earlier than an iPhone X.
So it is time to update and upgrade!
Thank you Back Market!!!
Of course I checked it out, I am shopping for a cheap but good for longer than 4 to 6 months phone!!!
I thought maybe too good to be true… but being somewhat desperate, i shopped and bought my first iPhone for under $100! That was one year ago, and I am very pleased to still have a working phone a reliable phone and my first iphone is as I had hoped, even still one year later. Thank you , Back Market!!!
That was over a year ago. My iphone 6s for under $100 also my first iPhone, is still in great shape! No cracks no dings no issues at all. APPLE is no longer updating to newest iOS for any iPhones older than an iPhones 8. AND January 2025 they will no longer update iOS to any iPhone earlier than an iPhone X.
So it is time to update and upgrade!
Thank you Back Market!!!
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Bad Seller
I bought a laptop a few months back and it arrived with dents (not from shipping) which i accepted due to it being labeled “fair condition” and it ran perfectly. A while ago the battery started not to charge and die when off the charger, so i sent it in for a repair which is in the year warranty. Then, just today, customer service is said that i caused a deep dent and the seller won’t fix it, which to add, the seller took a picture of it and apparently this is the only reason i can’t get it fixed. I said it was sent like that, they claimed it was damaged in shipping and i should’ve messaged, then they say that the item was label as the wrong condition and the dent was “fairly odd for fair condition”. and as of now, they claim that i should’ve just reported it and keep restating that their hands are tied and merchants have rights too.
Seeing the condition i knew what i was getting dents at most, now, the seller is blaming this damage on me but they knew the damage when selling it. This dent has nothing to do with the battery issue, i just don’t understand. Just unbelievable that they can blame it on me and lie about the condition, yet the issue isn’t resolved. Definitely some scam merchants so i would be careful who you chose to buy from. I bought from a high rated one, yet this still happened.
Seeing the condition i knew what i was getting dents at most, now, the seller is blaming this damage on me but they knew the damage when selling it. This dent has nothing to do with the battery issue, i just don’t understand. Just unbelievable that they can blame it on me and lie about the condition, yet the issue isn’t resolved. Definitely some scam merchants so i would be careful who you chose to buy from. I bought from a high rated one, yet this still happened.
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I 🤍 BACKMARKET
I searched the World Wide Web for a legitimate company I could sell my phones to. I came across Backmarket. Their website design caught my eye so good job to whoever designs their websites. They explain what they do and it’s very simple if you just answer their questions about your phones/‘s honestly they will give you an offer. You accept it or deny it. They’ll even send you the shipping materials FREE! Send your package to them and they’ll get it and check the phones just to make sure they’re just as you described. If for any reason they find a defect they will let you know and give you a lower offer but if you don’t want to take it you don’t have to! I took it cause I’d rather have $$$$ than 3 cell phones sitting around. I sold an Apple iPhone SE 2022 and got $68 and an iPhone XR and got $112 and an iPhone 12 lavender but because of the recent radiation scare in the iPhone 12, they gave me $68. Okay well, I hope this review answered questions and gave you some insight on the process. Thank you Backmarket you rock!
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Don’t buy !
My old phone broke so I bought one from here … IPhone 14 pro max 128gb purple locked for T-Mobile (I have T-Mobile) … they gave me the phone and it was in perfect condition but it is locked for AT&T… they told me they will contact the merchant and they will tell me if they can unlock it.. I had to wait 4 days for the merchant to get back to me and all I got told was they can’t do anything and I should send the phone back and after they receive it, I will have to wait 3-5 days after they receive it for them to issue a refund. So this entire time I’ve had no way of having a phone for service when it comes to data, calling, texting, internet… yep, I paid $879 for them to send me a phone I can’t use; I basically let them borrow my money for 2 weeks while I had no access to any mobile service at all.. the phone they sent me still has a balance with AT&T and there is no way for me to use it with my current carrier… even though I paid for a T-MOBILE phone. Absolute waste of my time and money
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Please use it!
I had to get a new phone case here, because my old phone case was breaking DOWN. Everything. The sides were falling off. The back was dangling. I also care about the environment. So, what was the best course of action? An environmentally friendly phone case! I searched and a lot of them were very expensive. However, I found this website and it was literally perfect. It was good for the environment. It was cheaper. It was a Certified B Corp. I got a really nice phone case in perfect quality, a relatively cheaper price, and it included two screen protectors. Not to mention, free shipping in less than a week. I’m gonna be buying the rest of my electronics here. Please use this app or the website, it has very good quality things that have way less of a carbon footprint. If you don’t believe me then you can check out the thousands of other reviews.
P.S. You can’t see your favorites on the app, you have to use the website to see them!
P.S. You can’t see your favorites on the app, you have to use the website to see them!
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I don’t trust the company
I recently bought a unlocked Google pixel phone from this company and have never had problems like this before . I’ve always been able to set up a unlocked phone over the phone with metro pcs I did it with my last phone . But I was having problems for weeks trying to set up the phone it was asking for a second set of numbers to set up the phone that I didn’t have . I reached out to the company with my problem and they said that the seller says I have the right number but it wasn’t correct. They told me I couldn’t refund the phone but pick another one I mean I didn’t want another phone I wanted to figure out the problem. I went down to the metro pcs store and the worker helped me realize the phone was locked through a AT&T account and we needed a pin. I told the company and they said I could return the phone with no problems and a full refund. I returned the phone September 20th and I’ve been reaching out for an update often. They updated me letting me know the seller received the package the 27th and I don’t know what I’m waiting on . I asked them October 5th when will I get my refund and they told me once the seller received the package it will hit your account in 7 business days . Today would technically be the 7th day from the 27th and I have messaged them once again because I have not received my refund yet.
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Not excellent condition.
Bought an iPhone 11 advertised as excellent condition. Came from a refurbisher in France. After 3 months the battery had dropped in health by over 10% and the on/off button had stuck. As I had moved back from Spain to the UK it transpires that I am not able to return the phone under warranty unless I go back to Spain to ship it. I took the phone to a UK iPhone technician who stated that the phone case, the screen and the battery were non original replacements. Hence the battery losing power so soon and the on/off switch not holding position in the case. The phone had been ‘tricked’ to not show these replacement parts in the menu settings. Back market are not interested in the quality of the phones supplied in their name and just tell me that they have made a note of my concerns. Be aware that the phone you get may not be as original as the price and advertised condition would suggest. I will not be using this company again.
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