Unhappy customer
I ordered the iphone 12 pro and it arrived quickly. I was initially happy with my purchase. I then realised the camera would not focus within days of having the phone. The photos would blur and the phone would make a strange ‘buzzing’ noise which could be heard when videoing.
I tried to send the phone back through the recommended shipping label. I went to three drop out points as the provided shipping label would not scan. The member of staff at the third shop told me that the issue reoccurs and that the shipping provided have been made aware of the problem.
Instead I paid to ship the item myself. I have taken photos of the well packed item and inserted all relevant documents. I added tracking and first class post to ensure it would arrive back to the seller swiftly and safely. I was promised a refund within two days of the warehouse receiving the item.
The tracking has informed me that the item was received and signed for five days ago. I have had little communication from Back Market or the seller as they have not replied to in days to update me on the situation.
I tried to send the phone back through the recommended shipping label. I went to three drop out points as the provided shipping label would not scan. The member of staff at the third shop told me that the issue reoccurs and that the shipping provided have been made aware of the problem.
Instead I paid to ship the item myself. I have taken photos of the well packed item and inserted all relevant documents. I added tracking and first class post to ensure it would arrive back to the seller swiftly and safely. I was promised a refund within two days of the warehouse receiving the item.
The tracking has informed me that the item was received and signed for five days ago. I have had little communication from Back Market or the seller as they have not replied to in days to update me on the situation.
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Recent purchase of iPhone SE
Only the second time I’ve used Backmarket but have been impressed both times by the ease of the whole system.
Any information you need is easily obtained, promptly and with friendly courtesy. The purchaser is kept informed of the progress of their order and delivery is very good.
I have found the description re. condition ,very accurate and trustworthy.
I had a problem with my first item from Backmarket, got in touch and it was sorted very quickly, no quibbles at all, and once again kept me informed of progress.
I will use them again and would have no trouble recommending them to friends.
Any information you need is easily obtained, promptly and with friendly courtesy. The purchaser is kept informed of the progress of their order and delivery is very good.
I have found the description re. condition ,very accurate and trustworthy.
I had a problem with my first item from Backmarket, got in touch and it was sorted very quickly, no quibbles at all, and once again kept me informed of progress.
I will use them again and would have no trouble recommending them to friends.
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Absolutely love this store!!!
I’ve heard a lot of good things about Back Market. I’ve seen all the ads. I follow their Instagram and everything and they claim to be the best place for refurbished tech. I was looking for a new iPhone, but wanted to save money so I decided to give it a shot. The buying experience was very very easy. Prices were absolutely amazing and the ordering process was super simple. There was a few glitches here and there, but the customer support is really responsive. They get back to you within 20 minutes. When I receive the phone, it was packaged nicely and I bought it in the “fair condition” to my surprise I was very impressed. It had a few blemishes I’ll admit. But nothing that could’ve been covered up with a screen protector best part about this app what’s the fact that you can actually do a diagnostic on the device you just bought and that alone makes this probably one of the best tech sites I’ve ever been on. I would definitely consider buying all my stuff from this company. Hands down!🙌🏻🙌🏻🙌🏻🙌🏻
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Excellent Products
I’ve bought several phones and laptops for myself and family from Back Market and I don’t regret a single one. Even when selecting “fair” condition, the cosmetic issues have been so minor they could easily be labeled “like new.” I bought a 2013 MacBook because my kid was begging for a MacBook but there was no way I was gonna buy a brand new one and even being near a decade old it looked great and performed even better and worked at lot longer than I thought it ever would between my kid dropping it on accident several times and lugging it around to grandma’s house and sleep overs. Back Market doesn’t skimp on the quality of what they offer, at least in my experience. Products are great, prices are great, and buying refurbished reduces electronic waste. All good things in my book.
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Arguably one of the ‘Best Looking Apps’ I’ve Ever Seen
I like the usability and ease of use of the app’s products. You can find a lot of useful things for good prices and I prefer here to A-zon any day.
The app even has a function in it where you can literally compare the type of condition you want your product in. I’ve only seen the phones so far. But what I want to know is if I can connect it just regular but prepaid plans as well to them. DevTeam get back to Me ASAP once this review is read, you hear?
Appreciate it, thanks a bunch. Very dope app. And I like the use of vocabulary in there. It’s not “too company like” or real techie to where someone who doesn’t know Tech won’t Understand what you saying. The text speech is a lot like talking to someone who’s really been ‘in it’ feel Me?😁🙂💯👍🏾
The app even has a function in it where you can literally compare the type of condition you want your product in. I’ve only seen the phones so far. But what I want to know is if I can connect it just regular but prepaid plans as well to them. DevTeam get back to Me ASAP once this review is read, you hear?
Appreciate it, thanks a bunch. Very dope app. And I like the use of vocabulary in there. It’s not “too company like” or real techie to where someone who doesn’t know Tech won’t Understand what you saying. The text speech is a lot like talking to someone who’s really been ‘in it’ feel Me?😁🙂💯👍🏾
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Back Market is a SCAM
The App is Back Market and Back Market us.
My actual Rating is Negative -5. Please Do Not waste any amount of money to purchase from them. They are an absolute Fraud! They have Sellers that Bait and Switch! I ordered an Excellent iPhone paying the higher price for just that. I was excited to get it and that ended immediately when I opened the Plastic UPS bag with a cheap small box and just a small bubble wrap bag on the iPhone. Sadly, the Screen was cracked as you can see in the pic. (I literally used my old iPhone for six years and had a perfect screen using screen protectors.) This Newly Refurbished not only had the cracked screen but also a Cracked Camera Lens! It’s been an arduous month trying to get any type of Customer Service! I called and was told, “At Back Market, we are just the Market. If you have problems you need to contact the Seller!” They provided no way to do that and to this day I can’t find a legitimate number for Santa Monica Wireless, Wireless to Wireless, Inc. The reason is that is because it’s all a Scam! If you read the thousands of reviews one clear picture appears! This is what they do! They lie, cheat and steal money from Customers! Santa Monica Wireless has been Reported to the Better Business Bureau. They currently have a “D”Rating and are Still allowed to sell on Back Market!
My actual Rating is Negative -5. Please Do Not waste any amount of money to purchase from them. They are an absolute Fraud! They have Sellers that Bait and Switch! I ordered an Excellent iPhone paying the higher price for just that. I was excited to get it and that ended immediately when I opened the Plastic UPS bag with a cheap small box and just a small bubble wrap bag on the iPhone. Sadly, the Screen was cracked as you can see in the pic. (I literally used my old iPhone for six years and had a perfect screen using screen protectors.) This Newly Refurbished not only had the cracked screen but also a Cracked Camera Lens! It’s been an arduous month trying to get any type of Customer Service! I called and was told, “At Back Market, we are just the Market. If you have problems you need to contact the Seller!” They provided no way to do that and to this day I can’t find a legitimate number for Santa Monica Wireless, Wireless to Wireless, Inc. The reason is that is because it’s all a Scam! If you read the thousands of reviews one clear picture appears! This is what they do! They lie, cheat and steal money from Customers! Santa Monica Wireless has been Reported to the Better Business Bureau. They currently have a “D”Rating and are Still allowed to sell on Back Market!
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Truly awful customer service! Help us
Daughters Iphone stolen and DPD delivered an iPhone leather phone case. Back market are refusing to help with the situation, taking days to respond to their online chat method. There is no direct phone number to speak to anyone. I have submitted all paperwork, police investigation information and valid photo ID in the form of a driving licence yet they are now requesting I send a scan of my passport on a online chat (which I have been advised by the police) isn't safe to do online unless it's a secure platform with ID protection. I am being refused help until I send my passport. I feel that Back market are delaying helping us. Horrific customer service. BACKMARKET SORT IT OUT!! We will be pursuing you on a small claims court if you do not sort this situation out. Someone has the phone and all my identification- disgusting
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Yes yes yes!
I bought a renewed 2020 MacBook Air on this site and everything from the search to the delivery went perfectly. First of all I love the idea of saving money. Why do I have to pay the rent of a NYC apartment for a brand new Mac? No no no! That being said when I found Back Market I searched for my perfect machine for weeks. I was still nervous about buying refurbished online. But their emails were thoughtful and the app had so much information on each product and how the buying process would work. By the time I decided to take the leap I was reassured that it would work out well. The reviews were great for the provider and it came two days later! Only two days. I bought the product I’m “excellent” condition and it is like a brand new machine! I can’t believe it and I have been inspecting it since I got it… no scratches, nothing wrong with its operation and everything it was reported to be on the app. I am going to use this site for all my electronic needs from now on so I can pay rent while enjoying my new Apple lifestyle. Best birthday present ever!
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Not Everything Will Always be Perfect
I have ordered 3 devices from backmarket. I’ve order two 2015 macbooks in excellent condition and while the performance was excellent the cosmetics were not. There were scratches on the bottom of both laptops and a dent in one. I guess they assumed people wouldn’t care as much since it was on the bottom, but as a person paying that extra $200 for excellent condition I want it to be in EXCELLENT condition no matter what. I’ve also bought an 2020 iPad Air recently. I ordered it in good condition. Expecting it to come in not so hot of shape the cosmetics on there were in excellent condition. It had tiny scratches but you’ll have to be really looking for them to find them. BUT! the performance with glitching out and restarting in the middle of using it was killing me. That was the first item from them I had to send back. When it comes to backmarket things will rarely be perfect unless you are paying them the actual retail price of the product that’s similar to apple’s retail price.
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So happy found Back Market
I just found this BM company couple weeks ago when searching for refurbished Apple iPad. And there’s an app too! YAY! Searching for iPad for person that’s mentally challenged and has an iPad for couple years. They kept spraying cleaning products on to clean the screen and it’s now water logged! Didn’t have funds to purchase a new Apple tablet, so took chance w/ BM. Lots of items to research and try to decide on. BM app explained all questions I had about company. Placed an order, received order within couple days, well packaged. BM has kept us informed all the way. So far tablet is working fine. My only concern it’s not holding charge like I think it should. Maybe, and I hope I’m wrong and worried for nothing.
They do offer, optional extra coverage which I bought. I wished I’d took the offer to buy the old tablet. So far, I’m happy with Back Market and have been searching for other items.
This is a good app and I’ve been back to buy other items.
They do offer, optional extra coverage which I bought. I wished I’d took the offer to buy the old tablet. So far, I’m happy with Back Market and have been searching for other items.
This is a good app and I’ve been back to buy other items.
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