Leave a Review I amsterdam City Card
Updated versions easy to use, great app
Having read older reviews, I strongly disagree - the app is no longer a bad performer. It is now excellent and made the visit so much more easy and enjoyable. I used it alongside the GVB app to help me find the closest R-NET METRO, GVB bus or train and navigate to the location where we need to hop on and off. It’s similar to TFL app for London transport.
I visited with my kids aged 8 and 13, and we managed to see 2-3 attractions/museums per day. The app allowed me to book attractions on short notice which was very useful where my little one changed her mind and did not want to see any microbes in Artis-Micropia. Instead we went to Artis zoo next door without loosing valuable time or money.
Customer service responded to my emails within 24 hours and was friendly, helpful and flexible.Show lessooooopuh
Unclear and buggy
The card sounds great but you only really find out after you made a purchase that the pass does not include certain attractions like the Van Gogh Musuem, also the QR code transfer did not work as intended, my mother purchased 3 cards, but upon transferring one of them to my father, it gave him 5 additional cards while also clearing my mom of her card.Show lessoriginalnicknametaken
100% Worth It
I don’t know if the app has changed since the other reviews, but I had no problems with the app at all. I did not use the map/navigation, just use Google Maps or something.
Very easy to use and navigate the app, and it clearly shows what places/activities are included, if they are free with the app, or if it’s discounted.
Every place I went to recognised the app and it was so easy to scan the QR code.
In terms of price, I’d say it’s worth it. If you know you’re gonna go to a lot of places then go for it.Show lessTheWalrusinator
Navigation -10/10
The navigation is the most awful I have ever seenEGUK2023
Lost access to cards after purchase through app
Likely better off using the physical cards. Lost access to two cards worth 170 euros with no clear way to request refund. App simply states that the cards have already been added to a device.JustAnotherDanny
Developer Response
Hi, Thank you for your review. We're very sorry to hear that. Please know that you can always reach out to citycard@iamsterdam.com for assistance. We would love to learn more about your experience! We do hope you had a great time in Amsterdam despite these issues. Kind regards, Liza - Team I amsterdamDutch rip off. Tourists beware
Terrible app, unusable, never knows your code, constantly pushes you down a payment funnel when trying to book slots.
Have to fiddle with the app between transport and museum entry. Written by a 12 year old.
Poor value discounts
Nice staff in the shop trying to help people struggling with this POS excuse for an app.Show lessdonkeykong8
Works fine!
I had an issue not receiving the email but went to physical store and they took care of it.Esdras Lopez
Well overpriced
You can get a city card for just over 20 euros, feel so ripped off , cost £100 euros , got a free canal cruise but the discounts are really not worth itxyui DM er ghhggghhj
I got a refund
Two major museums Anne Frank and Van Gogh are not included. I found that booking time slots in the app was very confusing and difficult. Very tough to see the benefit of buying this card.Mattyeahoo
It is good if it works, if!
It is a good app but slow in loading, not always scanning correctly even with maximum brightness.
I forced to pay for taxi on the first day because it didn’t load.
However, if you plan right, it will be an affordable way to see and enjoy Amsterdam.
I will recommend it but take screen shots of both transport and Musuem etc tickets and use those instead of the app itself.Show lessMoose from Canada
