Leave a Review Roborock
Fantastic however since iOS update unable to recognise the device
Hi there
Up until today every think it was working wonderfully and I’ve been very impressed with the way it worked seamlessly. However since the iOS update, the latest one which I did yesterday I am not able to get the app to recognise my device. I was going to delete the app and I got a message saying if you do this you’ll lose all your data. My three story house is totally mapped all the rooms et cetera. Surely I don’t have to start again? Please can you help and does this need an update.
Apart from this it is absolutely highly recommended. And thank you
TerryShow lessroyterry
Gets the job done
S6 Pure - love this thing. Frees up so much time wasted on sweeping and vacuuming. I’ve got mine set to clean the house daily after I leave for work. No go zone is helpful, doesn’t get absolutely everything all the time but does a fairly good job.
For the perfectionist, don’t get it. For those that are willing to take a few minor crumbs in return for freeing up your time, get it.
Wishes - Charges more fully before going back to cleaning, goes back multiple times to charge to get jobs done sometimes... better mop options, it’s just water and a dirt pad.Show lessUhhhh Winning
Not optimized for iPad
The app is not optimized for an iPad screen, so if you plan on using this from an iPad be aware that it won’t run in full-screen mode, won’t auto-rotate, etc—all of the limitations that apps which are not optimized for iPad have. Given the amount of detail presented on the map and the need to interact with the map, the developers should provide better support for iPad. Otherwise, the vacuum works great and technology is pretty darn amazing. If you can engineer this stuff to use LIDAR and AI you can surely give the app more polish like other reviewers have already noted. I understand this is a brand-new product but what you deliver from day-1 in your product is what truly matters—not what whatever features/fixes may appear or not appear in the future.Show lessct65535
Doesn’t work, save your divide space!
Worked great for about a minute! Now, it won’t load the maps it just sits and spins. I have uninstalled and reinstalled, and nothing helps. Don’t even bother wasting the space on your device for this app unless they fix the bugs! SO, for the reviewer that said to disregard the low reviews, I am happy they don’t have a problem with this vacuum, but I DO have the S6, and it does NOT work with the app! The vacuum runs, and it cleans, and I love the mopping feature but of the walls won’t work in the mapping section what is the point. I certainly don’t need to mop my carpet. Best of luck to all you other RoboRock owners, I hope it has been a better experience than mine.Show lessSUPAstar1989
Works great with my S6 MaxV
Application works great with my S6 MaxV, it allows me to see the LIDAR scans and Reactive AI pictures (shoes, scales, etc.) that my vacuum has found on an easy to view map. I can set no-go zones, no mopping zones, and invisible barriers/walls with ease. Scheduling is pretty intuitive as well, I can customize what rooms should be mopped (and with how much water), how much suction should be used for each room. Additionally I can map additional floors of my home with ease. Firmware update added new features to my S6 MaxV this morning as well, no issues to report with my vacuum, firmware, or the app.Show lessBrian_OSU
Worked Amazing Until Updates, Now Worthless
Arrived, took out of box, setup, created maps. It worked like a dream. I quickly fell in love with my new favourite item!! Used every day. Then, came firmware update. Disaster. Could no longer use a basic map without unable to find map error, then crashes into everything. I have tried 4 days in a row... it spends an hour crashing, getting lost, can’t even find dock when I’ve had enough and pull out my vacuum and mop. Then, did software update. Now a password on my account. I entered password used during setup... not valid. Tried phone login... not valid.... so not only will the machine not work, the app won’t either. This unit is less than one month old. I want to know how a company could take my dream product and destroy it so fast. Still in gov’t lockdown, so will be taking to an authorised dealer as soon as possible. In the meantime, if you have a working unit, don’t update this app or the firmware unless you cherish a non-working unit.Show lessBR1545
Disregard the low reviews
I felt compelled to write a review because of all the low reviews by people that don’t understand that this app only works with the newer generation S4, S5 Max, and S6. The original S5 is not supported by this app. For older hardware you need to use the Mi Home app. I can understand that owners of older hardware want the new app to to support their robot, but they plainly state that the app only supports these robots so users with incompatible hardware blasting it seems unfair. I do think Roborock should find a way to get all the robots under one app and just limit them to their capabilities within it for simplicity. I can say that for my supported hardware (S5 Max), this app works great. The mapping is great, no go and no mop zones work flawlessly. I was able to draw a box in the app and zone clean it. Google Home integration works, though I had a couple days of outage. I was able to create rooms out my open floor plan and have it clean specific rooms. The app also notifies you when the robot has completed cleaning. Really happy with both the robot and the app. It’s unfortunate that the ratings are so low. Having a good app was really important to me as I was researching what robot vacuum to buy and if I hadn’t taken the time to read the reviews and understand they were almost all disgruntled customers with unsupported hardware I might have missed out on buying one that I’m super happy with.Show lesspuboilermaker
Good bot, limited by the App
I have a Roborock S6 and it works mostly fine. It is a pleasure to have this automation. But it is a pain when it stumbles on basic things that are easily fixed in the app:
-there needs to be an option to ignore the cliff sensors (globally and by room). If you have a rug or carpet that is dark, the sensors think it’s a black chasm and won’t climb it. We rely on using scotch tape and aluminum foil to foil the sensors. Fix this!!
-there needs to be an option for direct drive (RC style) to move the robot out of a jam when you are not home. Pin and Go is a good step, but sometimes we just need it to move in a direction and damm the torpedoes!Show lessBrazucão
Doesn’t support 5ghz networks
I was looking forward to the multiple maps feature, unfortunately I could not register my s6 roborock, as I only have a 5ghz WiFi network, so I have reverted back to the xioami app, which works with 5ghz. Hopefully roborock will upgrade sometime soon..Mp-nz
Loving it!
I’m getting on great with this app! I do not experience some of the issues that other users have, but my apartment is single-storey, so I don’t need to use multiple maps. I haven’t used the MiHome app so I can’t compare. This app is more suited to my S5 Max as it has the extra mopping functions. The no-go and no-mopping zones work great if you exercise patience when setting them up - but once done, the robot just gets on with it. The app does occasionally tell me to empty the bin, even though when I check it doesn’t need it - I guess it’s more based on usage time rather than a sensor in the device itself? I agree with one of the other reviewers that being able to name the rooms in the app would be useful. Also, I would like to be able to set a starting point and a room order when cleaning the whole apartment as my robot does 3 lower priority areas before getting to the more important rooms - which can be a pain particularly when using the mopping function. Overall, in my opinion it’s a brilliant app. Keep up the good work guys! 👍
Ok, it’s a couple of days later and i’ve been having a play. I can see now, that i can set a starting point using the ‘Pin n Go’ feature which works great and totally resolves one of my little gripes re cleaning order - Brilliant! 👍😀Show lessBudgey99
