Leave a Review Roborock
Customer service is nonexistent
Bought a new Roborock vacuum direct from Roborock in Canada. There was an issue which started from day one- the bottom plate holding the sweeper brush in place falls off, and then the brush falls off of the machine. It continues to fall off. I have written Roborock multiple times and never get a response. Very disturbing.
The same vacuum was available through Amazon but it was more expensive. If I had paid the higher price I think I would have been able to get some action for the issue.Show lessTeeCee301111
Great vacuum, garbage app
Cant get connected with the vacuum. We tried so many times it still not getting connected. Im so frustrated!!!Hunbi27
New update has worsened user experience
Kind typical update for these types of apps, slightly worse user interface, harder to navigate.
Honestly idk why you guys change things that work well - why replace the dock label with an ambiguous symbol? Even as a regular user of the app I was a little confused.meamboss
Multi Floor App Design Fail
In a multi floor home the app works terribly. When taking the unit to another floor to clean a couple of rooms you have to Manage Maps, select the other floor, edit rooms, cancel, go back to main menu and then select the rooms you want to clean. It’s really painful and annoying especially since they used to have a button on the main menu to easily switch maps. There have been multiple requests to their support over many years for this to be resolved but they have been ignored. Also the routines (eg vac followed by mop) aren’t available when selecting individual rooms. Also you can’t delete the ghost rooms that it creates so you have the vac banging against a window or mirror. If you have a multi floor home, get a different robot vac brand.Show lessOzSurferAl
Laveuse aspirateur robot rock
Je n’ai jamais vu une machine aussi performante que celle laJ’te et g
Roborock S8 Ultra
Fantastic machine that is mighty powerful and very effective in its cleaning capacity. The mapping is also great and 98% accurate (the other 2% is it looking to the outside through glass doors thinking there’s another room out there). I would have rated 5 Stars but I honestly feel the Roborock app needs some slight tweaks in its ‘ease of operation’ (if there was a 4.5 then I’d give it). Definitely worth the money and allows you to delegate some of the mundane housework.Show lessSimon Templar aka The Saint
Good app, but needs work
The app is helpful and useful, however there are some design issues, both in the operation of the vacuum and app itself.
Some obvious app changes that need to occur:
Ability to customise notifications.
This is one that is popular in the forums online. Most of us don’t care to know when a scheduled clean starts, or when the Roborock is low on battery and going to the dock. We do want to know if there is an issue though, like the robot getting stuck. We have enough phone notifications with other apps, we need the option to customise.
Ability to create additional rooms:
The limit on the amount of rooms doesn’t make sense. I would understand if the limit was 50, but not what it is at present (10?)
Automatic removal of automatic schedules.
There is a bug where automatic schedules (is: clean all) are not deleted when a new map is created. This is an issue as the old schedules do not work correctly when a new map is created.Show lessMattAngelofDeth
The most amazing vacuum/mop combo ever
I’m absolutely in love with my little robot vacuum/mop. It vacuums perfectly and it mops in the same time. It leaves absolutely no marks on my tiles. It is very silent, the app is super easy to use and you can set up zones to clean, it is super efficient, it is absolutely a dream come true. I have 3 big very hairy dogs, but my house is spotless because of this little guy. It is absolutely worth the money.Show lessGrigore Vasilica
User lost control over custom wash
I bought a H1 Neo laundry machine few months ago. However I lost my control to custom spin speed and dry options, after some recent app upgrade. I reported this to customer service more than 1 month ago, but the app did not improve.
I want to tell the product manager of this to-customer app, listen to users feedback, and give back the flexibility to users.Show lessidontknwowhatnametouse
Cleaner is good. App is Terrible
Love the robot cleaner but the app is terrible. It gets all messed up and moves rooms around. Happens at least once a month. You have to reuse the back up and then go back into the schedule and fix it. As of today it has now deleted all the scheduling after the back up map was reinstalled. I’m so over this app, we used another brand before this one and it was even worse. Maybe your programmers should go back to programming school.Show lessMuttaburra
