“INNOVATION” Because you are always trying, we always make it together!
I’m new on the App. I would like to know where the drop down menu for the notes, on six items, which I
wrote, disappeared to? I don’t want to hide my notes, and I do hope my shopper sees the notes, if not, it will cause problems. I did find the notes if I moved the food item slightly to the right, on the screen . If you can help with that issue on this order, I’d be grateful. And, let me know how to access the drop down menu myself.
I am going to love this App, the more
I use it. I did, however spend a great deal of time researching items, and the App.. I can’t do this every time, hopefully I will get better at it. I do love being able to enlarge product to see the fine print for the number of items in a package, and, the ingredients in a package, as well as nutrition information. Giant Eagle has terrific employees from the bottom to the top, for it is very evident in your service, your new ideas, you keep improving in every way! Now If prices wouldn’t keep going up for all of us, I’d be a very happy camper, I’m sure you would be too! Thanks for everything!! Jan
wrote, disappeared to? I don’t want to hide my notes, and I do hope my shopper sees the notes, if not, it will cause problems. I did find the notes if I moved the food item slightly to the right, on the screen . If you can help with that issue on this order, I’d be grateful. And, let me know how to access the drop down menu myself.
I am going to love this App, the more
I use it. I did, however spend a great deal of time researching items, and the App.. I can’t do this every time, hopefully I will get better at it. I do love being able to enlarge product to see the fine print for the number of items in a package, and, the ingredients in a package, as well as nutrition information. Giant Eagle has terrific employees from the bottom to the top, for it is very evident in your service, your new ideas, you keep improving in every way! Now If prices wouldn’t keep going up for all of us, I’d be a very happy camper, I’m sure you would be too! Thanks for everything!! Jan
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Can’t log in, clip coupons, or order
Every time I have used this app, I have not been able to use it to its full capacity. I’ve tried uninstalling and re-downloding and closing and opening the app but nothing changes. The app shows that I have four notifications on my profile. When I tap on my profile, it tells me to log in. When I log in, it tells me if I have an incorrect password, but when I get the password right it just pops me right back into the app with that “log in” button still there, like I didn’t just log in.
When I want to clip coupons, it opens up a web browser page like it’s going to take me to a login screen, but it is only there “loading” for a second before snapping me right back into the app. Unsure what to do at this point.
When I want to clip coupons, it opens up a web browser page like it’s going to take me to a login screen, but it is only there “loading” for a second before snapping me right back into the app. Unsure what to do at this point.
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App is difficult/behind the times
Difficult to be able to tell which items are on sale on the app. It doesn’t list the sale price it just says it’s on sale so I have to keep going back to the online ad to be sure of what I am buying and the quantity needed to be able to get the sale price.
Also, too many items that you carry in store are not found on the app. For instance if you search “goldfish crackers” only two flavors show up on the app! You really have to dig to find the rest of the flavors, I believe you have to search “pepridge farm” instead of “goldfish crackers”to see the other flavors. How is a customer supposed to know this and why do we have to keep searching?? This happens with many items. Same with the Lysol wipes. Not all the types show up on the app and you do carry them in the store I’m shopping at. It’s frustrating. You have to keep trying different descriptive words in the search bar to find the items you are looking for and hope you can find what you are looking for. No other store website is like this. It’s a struggle to find the items I am looking for. So I end up shopping elsewhere or not buying everything I need from giant eagle. You should be able to simply search for “Lysol wipes” and all the Lysol wipes should show up. I don’t have time to guess and search anymore.
Also, too many items that you carry in store are not found on the app. For instance if you search “goldfish crackers” only two flavors show up on the app! You really have to dig to find the rest of the flavors, I believe you have to search “pepridge farm” instead of “goldfish crackers”to see the other flavors. How is a customer supposed to know this and why do we have to keep searching?? This happens with many items. Same with the Lysol wipes. Not all the types show up on the app and you do carry them in the store I’m shopping at. It’s frustrating. You have to keep trying different descriptive words in the search bar to find the items you are looking for and hope you can find what you are looking for. No other store website is like this. It’s a struggle to find the items I am looking for. So I end up shopping elsewhere or not buying everything I need from giant eagle. You should be able to simply search for “Lysol wipes” and all the Lysol wipes should show up. I don’t have time to guess and search anymore.
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Curbside pickup!!
Since the beginning of the pandemic this Seven Fields Giant Eagle has always been the grocery store to count on for not only groceries but other needs like tablets of paper, pens, Kleenex, etc.
The personal shoppers are A1. Always friendly and very helpful with contacting me with substitutions if the item I listed is unavailable. It continues to be a service I use frequently.
Thanks for all the wonderful service you continue to provide.
The personal shoppers are A1. Always friendly and very helpful with contacting me with substitutions if the item I listed is unavailable. It continues to be a service I use frequently.
Thanks for all the wonderful service you continue to provide.
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Too many bugs in the app
The worst problem with the app is that the “allow substitutions” checkbox and item comments in the cart are extremely buggy. If you attempt to uncheck the box, it will either take 2 attempts for it to uncheck and/or it will randomly toggle the check box for half of the other items in your cart.
It’s also hard to type comments because your typing is constantly interrupted by the app trying to save after every 3 characters you type.
To add insult to injury, the “App Support” link in the App Store points to a bad url.
It’s also hard to type comments because your typing is constantly interrupted by the app trying to save after every 3 characters you type.
To add insult to injury, the “App Support” link in the App Store points to a bad url.
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Very pleased
We began using curbside pick up during the pandemic, bc of our age. We have been very pleased with the service we’ve received. We have arrived at a variety of times, always on Senior discount day, and though we have occasionally missed out on some sale item, our personal shoppers have always stayed in touch to find substitutes when possible. We live in Ambridge but it is worth the drive to Aliquippa for the kindness, service, & selection offered, as well as the Senior discount. Ray & JeanMarie
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Curbside pick up crew rocks ,,,
I am so very impressed with the customer service provided by your staff. They text me pictures of what is available when something on my list is not available.. One of your shoppers even texted me to let me know that the milk I wanted was very close to expiration date offering an alternative…. I cannot say enough good things about your curbside pick up crew !
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My new way of grocery shopping!
I’ve tried Instacart and Walmart and nothing comes close to this Giant Eagle shopping!!!I get assigned a personal shopper who text me as they’re going through the grocery store to let me know if they don’t have what I want possible substitutions to check to see if I wanna add anything on and then it’s delivered right to my front door bag so nicely and I have to do is carried into the house for my porch I don’t think I’ll ever go back to the grocery store again!
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Good but could be MUCH better
Why does it just remove items from the cart without any notification?!? I assume the items became out of stock from the time I added it to the cart but before I place the order but not telling the customer an item has been removed is unacceptable!! Every other store has this feature!!
Why isn’t the order in the app updated to reflect the changes the shopper makes when fulfilling the order?? There’s no record of what was substituted or removed except for the paper receipt when the order is picked up! There’s no final total amount except on the paper receipt! Why isn’t the order detail updated and the customer notified? Again, other stores do this - Kroger, Tom Thumb, Target, Walmart. The app is only partially designed and needs to be improved!
Why isn’t the order in the app updated to reflect the changes the shopper makes when fulfilling the order?? There’s no record of what was substituted or removed except for the paper receipt when the order is picked up! There’s no final total amount except on the paper receipt! Why isn’t the order detail updated and the customer notified? Again, other stores do this - Kroger, Tom Thumb, Target, Walmart. The app is only partially designed and needs to be improved!
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Review
Due to a worldwide pandemic, it is necessary to change how we live our lives. Shopping for groceries has become more difficult for a lot of people. It is a much needed convenience to be able to submit a food order and be able to pick it up at a designated date and time. Being a senior citizen, it has made this stressful time in history, easier. I have been pleased with this service and with the workers that make it possible.
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