Update sucked
I actually loved the app before the update I was able to make transfers from account make a new account if I needed to deposit a check Zelle someone if I needed to but ever since the update I can’t do any of that anymore the only thing I’m able to do is check the nearest ATM near me I don’t get none of those other features anymore I’m not able to Zelle open up a new account deposit a check nothing and I hate it because there’s nothing that I can do
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Works but done times does not load
I’ve had the app a while now and as of late I’m noticing loading issues on days I use my data it’s a problem even if other apps I use load with no problem…not sure if it has anything to do with what phone you use I have been using an iPhone a while with this app. It’s inconvenient for me when I need to transfer money and I can’t.
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I use to love my app
I used to LOVE my app. I could do ALL my banking through my phone now I can even transfer money from one account to the next. Where did bill pay go?? Sure I can see my statements and chat which by the way does not work. Statements don’t appear and the chat feature does not work because I have been trying to ask someone how I can get the features I use back.
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Response from developer
Hello, your experience is our top priority and we need to learn more about this situation. Please send an email with your contact information to MobileSupport@1stnb.com, so that we can look into this for you. - Marcus
It’s been great so far but
I’ve had no problems with the app so far but one thing I do miss or don’t get anymore is notifications for when I spend something I use to get them after buying something from the store and now I don’t get them my more or when I’m charged a subscription fee it would show up because sometimes I forget what days a bill is due. My notifications settings haven’t changed and I even checked to make sure I get them :/
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Like this app
I’ve been using app for a year or so. It’s so handy and easy to use even for a senior like me. Lately this month I’ve had to delete it and reinstalled it twice. It would freeze and not open. I’m not sure what the problem is but app worked great after each reinstall. That’s the reason for the 4 star instead of 5.
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Awesome Bank App!!!
Love the features! Plenty of different things you can do on this app so grateful for being able to check my balance whenever I need to. People will always complain about something but honestly if you just pay attention it’s really simple and you avoid any problems.
The app works good in USA
the apps work good in the USA, but when I travel to other countries, they don't allow me to check my balance or do anything, even if you call them before you travel and let me know, it's very frustrating because when you have your device you should be available to check at least you balance, so I called them from where I was and they told me that I need to have access to American internet service! they need to fix this issue
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Complaint
This is the worst bank I’ve ever been involved with. As soon as I can I will close my account and bank with another company. I don’t like that I can’t transfer money after certain hours. I’ve had so many issues with the Brownsville, Texas branch. Very rude manager. I forgot my glasses one time and gave me some paperwork work to sign. They’re printer for some reason only printed in tiny letters. She wanted me to sign it anyways. So I said no. Anyways. I had no choice but to go to my vehicle to retrieve my glasses and wait in line again for another 45 minutes. Just terrible
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My journey so far
I do t really trust banks but im enjoying this one so far although I don’t agree with the fee they charged because of insufficient funds if you don’t have over draft because I believe that if you don’t have money in the account then that’s on the account holder and that person will simply need to use another form of payment or just not buy the item. I don’t think it’s fair that the bank charges that fee but Im excited to have opened an account
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Cannot search transactions with ‘update’ and NO REPLY on issue
My FNBT APP was working fine before the update. The search bar at the too of my transaction list let me easily find whatever deposits or withdrawals I was looking for by using the search bar. Now I can pull furn and see the search bar, but I cannot type in it so basically it’s useless. That was a very good feature that I really miss. I saw the chat/message option on the APP and sent a message about the issue. Crickets. Zero response. This leads me to have even less appreciation for the APP, the costumer service, and the bank in general. This is a bug Texas bank - I expect more from them, the technology, and the customer service. At least I can still see my accounts in real time and transfer funds quickly between them.
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Response from developer
Hello. Your experience is our top priority and we need to learn more about this situation. Please send an email with your contact information to MobileSupport@1stnb.com, so that we can look into this for you. - Marcus
