SUPER DUPER TIME SAVER
Definitely invest the time to set up bill payment feature of the app. Once it set up a bill comes in look up the payee enter the amount confirm and forget about it. Same with depositing paper checks take a picture fill out the request information and you’ll never stand in line unless you want to say hello to Mateo at the Clovis branch he’s good people.
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Just Spreading Good News and Hope
From Dallas,TX....One of very few Bank Branches that no appointment is needed....various locations with less waiting times(Kroger)....most deposits are available the same day....Made a check deposit on a Saturday....all online Banking options were available....although a cash limit is set....very pleased with all banking needs
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Nice Try
This app is supposed to make it easier to deposit your checks. It does the opposite, because it has a hard time recognizing perfectly good checks with good lighting. I might as well go to the bank and wait in line for the slow bank tellers to help which most of the time they don’t. I am currently using a iPhone 12 Pro Max! I hope this helps, in the development of making this at work better, so I don’t have to, go back inside the bank and deal with those slow people who work as tellers.
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Do not use this bank
Do not use this bank if you overdraft even just 5 dollars they will charge you 35 nsf, then if you don’t pay it within a week you’ll be charged again and again, customer service will not help you and neither will the supervisor no matter your situation. I over drafted 5 dollars a month ago and I racked up to -135, I tried to stop any charges but on the first initial overdraft, but as I said the customer service is as good as nothing. They don’t care about you and they don’t help you in any situation it’s a big stick poking the little guy with this bank. Use any other bank!!!! I recommend regions!!!
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Response from developer
Hello. Your experience is our top priority and we need to learn more about this situation. Please send an email with your contact information to MobileSupport@1stnb.com, so that we can look into this for you. - Marcus
Don’t use the mobile deposit for checks
Couldn’t give it zero stars. Mobile check deposit sounds like a convenient way to put your money in your account without going to the teller but BEWARE. They’ve put a 9 business day hold on two checks of mine and are unable to work with me to make any funds available to me. I deposited one for $375 on Tuesday, Feb 2nd and they tell me that it won’t be available until Saturday, February 13th. The same scenario with a check for $1100 which I deposited on Thursday, February 4th. I won’t be using their mobile check deposit and will withdraw my funds as soon as they become available. I was told by a bank manager that checks from local banks only take a couple days to clear at the most. I will be looking for a new bank as soon as I have my money in hand.
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Response from developer
Hello. Your experience is our top priority and we need to learn more about this situation. Please send an email with your contact information to MobileSupport@1stnb.com, so that we can look into this for you. - Marcus
Change is bad, but it’s new. Eventually.
Like many others, the new app did not function and the old app and website was disabled too soon, leaving us desperately trying to get into the new app. Once beyond that nightmare, finally, we have an upgraded app with more functions and no clue how to use them. Trial & error is a very uncomfortable experiment when all your money is potentially at stake! I guess some people are comfortable with tossing their finances around between points unknown for the sake of point & click convenience, I’m old fashioned enough to know the comfort of a hard earned buck in my pocket without persons unknown taking it out and playing with my money.
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Doesn’t work most of the time
Ever since the update it crashes all the time. I use card controls to turn my card on and off and even when it says it’s on it gets declined which is super embarrassing especially when I know the money is there and then I call the 800 number and they tell me to turn it off and then back on which I have already done several times then tell me I have to go into a branch when I can’t do that because I no longer live in the state. Very disappointed with the update I can’t even use my own money a lot of times.
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Kasey Lynn Hernandez
I absolutely love this bank!!! I’ve been with FNCB for years now and I always now without a doubt if I have a question or concerns al I have to do is call and they always take the time to explain everything to me and I appreciate that so much!!! I highly recommend this bank to anyone considering changing their current bank Bc I love my bank!!!
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I don’t know what is up with this bank
I am a new costumer and even I have problems with the bank, it doesn’t make sense? Every time I sign in I never see how much money I have in my account. And sometimes when I am trying to buy something, they keep saying you have an invalid card or something like that. THIS NEEDS TO BE FIXED ASAP. I have never written a review before, this just tells you how bad your app is, and how it needs to be fixed. I NEED to see how much money is remaining in my account, because I don’t want to spend all of it by mistake. Please help me. I will change this review into a five star, I you help me access my account.
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Response from developer
Thank you for the feedback and we are here to help. Please contact us at 800- 677-9801 so we may further assist you with gaining access or you may live chat with us at 1stnb.com/live-chat.
Not good
The new app was good at first, now it displays the “Application Error” all the time. Not sure what they changed the app and made it “so much better” for when you can’t even get in. I’ve tried on and off WiFi, uninstalling and reinstalling the app and it seriously won’t let me in. Currently on the phone with customer service and been on for 20 minutes just trying to transfers money to pay a bills. I’d rather have the regular version and be able to get in and actually use it, no use in a better looking app if it doesn’t work.
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