Not good
The new app was good at first, now it displays the “Application Error” all the time. Not sure what they changed the app and made it “so much better” for when you can’t even get in. I’ve tried on and off WiFi, uninstalling and reinstalling the app and it seriously won’t let me in. Currently on the phone with customer service and been on for 20 minutes just trying to transfers money to pay a bills. I’d rather have the regular version and be able to get in and actually use it, no use in a better looking app if it doesn’t work.
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Best update yet!
I have used the previous app and it loaded really slow and was so easy to lock yourself out even if you knew your password. THIS... this right here!! WOOOOOW! Major upgrade and as long as you followed the directions to the T getting in is easy breezy. Although I am upset they no longer offer the 4 digit pin anymore I do understand that safety and security of my bank account is important. Any time I have a question or need help with my app the tellers are always nice and helpful 😁
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Terrible.
why tease the option of mobile deposit if it is going to continuously malfunction rejecting perfectly clear check images randomly and even just this moment I’m taking an image of my check and the app alters where the check is. It is literally lined up with their guidelines for the signature and blabla underneath but when you take the image it is cutting off the entire portion in the image. When you move to account for this malfunction the image is still clear but now of the entire check zoomed out much more than you just were and will still not accept this image either. Another random outcome is a solid blur completely unfocused image regardless of what your talking an image of. This’s a pathetic excuse for an app of a bank in real life but with the lack of any incentive whatsoever percentage wise for savings etc I don’t think the customer is something they seem to care about.
Update: started working again, it only wasted an hour attempting mobile deposit this time, honestly an improvement from last two times most recently.. I can’t go above one star right now this’s ridiculous
Update: started working again, it only wasted an hour attempting mobile deposit this time, honestly an improvement from last two times most recently.. I can’t go above one star right now this’s ridiculous
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Response from developer
We are sorry to hear that you are having trouble and we are here to help! Here are a few tips to assist with capturing mobile check images: use a dark surface, avoid direct overhead lighting that may create a glare and if you prefer you can turn off auto image capture and manually capture the image. Need more help? Please use the “Chat Now” feature located in the “more” menu to connect with a live agent.
Finally got it working
Update: App seems to work ok now. I haven’t gone through all of the features, but it works now for what I need.
Original Review: When I tried to check my balance on the old app, it told me I had to text a number to reset my password and download new app. This new app does not recognize the temp password it gave me, so I clicked the link to Forgot User ID just in case I was getting that wrong. It said it would email me, but never has. Now I can not access my banking information. Horrible terrible piece of junk app. I would rate it Zero Stars if iOS allowed me to.
Original Review: When I tried to check my balance on the old app, it told me I had to text a number to reset my password and download new app. This new app does not recognize the temp password it gave me, so I clicked the link to Forgot User ID just in case I was getting that wrong. It said it would email me, but never has. Now I can not access my banking information. Horrible terrible piece of junk app. I would rate it Zero Stars if iOS allowed me to.
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Response from developer
We launched a brand-new Digital Banking experience for you, our customer, that brings with it so much more than our old one. We know that change is difficult and despite our months of intense planning and additional resources, this launch has not been initially as smooth for you as we had planned for it to be. Please know that we are listening to your feedback and are continuing to eagerly address your concerns. If there is anything we can do to help you, please email us at MobileSupport@1stnb.com.
Terrible
Can’t log in most of the time and the app doesn’t update your account in real time which causes obvious problems with potential overdraft issues. Not surprised though and definitely will be looking for another bank because this is the opposite of “convenience”.
There is absolutely no way this app was thoroughly tested before being released because there are simply too many issues. I would advise people to continue writing bad reviews until something gets fixed. This bank thinks it can prioritize other things over customer satisfaction and I hope it becomes their downfall.
I’m ashamed to be affiliated with this bank and I NEVER write reviews but the sheer frustration was too much. People need to know when to walk away from something and this was my wake-up call.
There is absolutely no way this app was thoroughly tested before being released because there are simply too many issues. I would advise people to continue writing bad reviews until something gets fixed. This bank thinks it can prioritize other things over customer satisfaction and I hope it becomes their downfall.
I’m ashamed to be affiliated with this bank and I NEVER write reviews but the sheer frustration was too much. People need to know when to walk away from something and this was my wake-up call.
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Response from developer
Hello. Your experience is our top priority and we need to learn more about this situation. Please send an email with your contact information to MobileSupport@1stnb.com, so that we can look into this for you. - Marcus
Good idea, but seriously awful execution
This app worked for like 5 minutes after it came out. It’s been 3 weeks since we had to switch to this new app and now it can’t even show me my account? That it’s an application error? Wut. That should be fixed! I don’t understand how it’s not fixed yet. It’s been like this for almost 3 weeks. And anytime you try to call customer service, it takes over 30 minutes to talk to someone and even then, they can’t do anything for you. I’m completely over this trash app and this bank. I’ll be moving to a different bank now. Thanks for nothing.
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Noah Dot Pissit
I’ve been trying to look at my account’s since yesterday afternoon. I am tired of texting (password)! Because it got me nowhere! I did retrieve a one time password it was no help. I have know idea what is going on with this new app BUT it’s not working! I even came to the bank yesterday and one of the tellers set it up on my phone. She gave me a paper with my user name and password on it. BUT it doesn’t work! So I don’t know what is going on. What I do know is somebody should get there S- - t together be for you loose your customer's.!!!!
Text password to:
FIX IT NOW !!!
Text password to:
FIX IT NOW !!!
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LOVE THIS NEW APP!!!!
It is so cool, breaks down where I spend my money, one of my friends realized, she was spending too much on fast food, lol!!! This is the type of thing we need to help guide us financially!!! Ya it had some kinks in the beginning, but, I have NEVER SEEN anything new any where, that didn’t have a few issues when rolling out! In the end, I AM VERY HAPPY!!!
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Love the new application!!!!
The new and much improved app is beyond amazing. More features like money management, ease of uploading e-statements, internal transfers, zelle, and quick balances on smart watches. This application has everything aT your fingertips. Like anything new, there were a few hiccups at the beginning. Step into a branch and the friendly tellers helped with getting logged in and the transition to the new applicant.
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I hate the new update
They updated this app and now everything is slow. It shows money in your account that’s not actually there for you to spend so it’s purposely cause you to have an over draft now, the other app would take the money out ASAP or at least show the money being deducted and not available for you to send. When you spend something it deducts it sometimes right away but a day or two go pass it puts the money back. Why? I can’t stand this new version.
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