Love the new app
I’m loving the new app! Now the first 4 days after it went live I wanted to close my account. I couldn’t get anyone to answer the phone, I held for 47 mins one time and it just disconnected. I couldn’t text to get a new password because my phone number had changed and it never sent me the password to my email as I requested. Very frustrating!! But once I finally got thru 4 days later and could log in I LOVE IT!! So much better than the other one.
Show less
Good App
Very convenient app! Very happy with it! Had the same problem as a lot of people first time logging in. But anyone who is trying to set it up for the first time has to do it on the website first then you can successfully access the app. Hope this helps others and they can enjoy the app as well.
Great Upgrade
The app itself works great & has much needed new features. This app upgrade was needed in order for FCB to compete with other leading financial institutions. The road to switching over might’ve been a little bumpy, but once you’re able to log in to the new app you are able to see that it was well worth it & necessary. From being able to see your account number to budgeting tools, zelle, & adding all your bank accounts/credit cards in one place has really been a huge upgrade from the previous app!
Show less
Hate it
I was never sent the one time password via email. I texted password to the number and it said that my password had already been retrieved. Yet I never retrieved it. I called to let them know what was going on , and I never was able to get someone on the phone to help me, to ask where my password that they said was retrieved was sent. Worried now that someone can log into my account because it asked for my login name. And I gave it. Worried about this now.
Show less
Response from developer
Hello Banking exp, your experience is our top priority and we need to learn more about this situation. Please send an email with your contact information to MobileSupport@1stnb.com, so that we can look into this for you. - Marcus
Easier to use app!
Thanks FCB for giving your customers ample notice and instructions on the upcoming major changes to the FCB mobile site. It was super easy to install and is much more user friendly. Got set up and moving within minutes of getting activated! I absolutely love the new look — much more easy to use! Love this bank and employees! Two thumbs up!!
Show less
Great new features!
Had a bit trouble on launch day, but even Apple has had issues on launch day. Since then the app works great. I was able to send money through Zelle yesterday and they got instantly! The money management feature and being able to list my other accounts in one app is great as well.
Change is good
I was able to getting into the new app with no problem! I really appreciated getting the emails weeks before that made me aware of the change that was coming! It made the switchover so much easier! Times are changing so we need to all just be patient and keep up with the times! So far the app has been great for me and so easy for me to set up my bill pays and made it easy to transfer to my other banks having this feature in the app! And now the zelle feature is up and running too!! Change is good people, embrace it!
Show less
What is going on!
I almost never write reviews but this is ridiculous. I have followed all the steps as suggested and still not able to log in. The system does not recognize me. I have banked with this bank for over 10 years and always had the same information. I was on hold for about 50 minutes before the system hung up on me. I knew I should have always gone to a bigger more reliable bank to avoid these issues. I am unable to see my funds therefore unable to use my card to get essential things. Very frustrating will definitely be looking into another banking institution after so many years with you all. Thanks
Show less
Response from developer
Hello COCO235329954, your experience is our top priority and we need to learn more about this situation. Please send an email with your contact information to MobileSupport@1stnb.com, so that we can look into this for you. - Marcus
Wack
I followed the steps to log on. It was a success, however it didn’t let me log in again even with the my correct password that I had to generate. For some reason, I knew the app wasn’t gonna be all that great when I heard they were upgrading it. The old app and new app is a disappointment.
Great changes
the new changes added to the app are fantastic. I’m glad I can budget within the app and send money as well. I see so many bad reviews complaining about launch day and how the app wouldn’t work, but people must be more patient. It isn’t a big deal. They completely ignore the good of it all just because the app wouldn’t let them login in for a few hours?
Anyways great app
Anyways great app
Show less
