Leave a Review Pure Barre
Needs Improvement!
First off, I love Pure Barre. I’ve tried so many other barre studios and workouts and nothing comes close. Second, I’ve been using PBOD since before the shut down and loved it. But now, I cannot sort for length, instructor or type of workout. These new “classic” videos are of instructors in black with a black background. Hello! I can’t see if their legs are turned out or how their hips are or whatever. Contrast would be nice. It’s now like some weird antsy independent film. And honestly, I don’t want all these chopped up pieces. I want more longer 45-60 minute workouts. At least 30 minutes. I’m not going to waste my time searching for various 5 minute workouts to string together. And it does require significant time to find the type of workout you want. Shout out to Holly and Karissa and Shalisa who ate my favorite instructors.Show lessPureBarreBayArea
Extremely Disappointed
I was using pure barre on demand when COVID 19 started and gyms/studios shut down and it was great. Very user friendly and never crashed. The new app has been a nightmare. First off, it wasn’t letting me log in several times when I initially downloaded the app even though I knew my password was correct. I was forced to change my password and changed it to the same password I initially had. So just a bunch of trouble for nothing! Finally was able to log on and find most of my favorite workouts from the pure barre on demand previous app so that was okay. Now today I have tried to log on several times on my phone app and iPad app and the app continuously shuts down. I did the update and this continues to happen. I don’t understand what is going on. As a large, successful company I cannot understand why this is going on and has not been fixed quickly. I understand everyone is struggling through this pandemic but this is ridiculous. You have taken away something that was working well for so many people during this time and made it awful and dysfunctional. You shouldn’t be putting out an app that doesn’t work. Extremely disappointed.Show lessStarwars geek
Not worth the money for on demand
I am an avid pure barre goer...or at least I was before COVID. Since then, I have had a membership to OnDemand to still do my workouts at home. I have had so many issues with getting the app to work but my biggest issue is that when they “upgraded” to Go, there was little communication. I was still paying for ondemand but the app no longer worked. When I tried to login to Go, it asked me to sign up for a new membership! In addition to all that, Go appears to be an iPhone only app and looks stretched on the iPad. I also liked to save he videos from OnDemand offline to use when my wireless signal was spotty and if that is a feature of Go, I cannot seem to find it. Overall, very disappointed.Show lessJB7117
Horrible app and customer service
I am a huge pure barre fan but this app is an embarrassment. I don’t even think they secured rights to use the music as I am starting to get notifications that some of the content isn’t cleared. The app also crashes non stop so I’ve had to use the web version. It’s also not compatible with airplay or chromecast which is the industry standard. Also I can’t even access my billing info. It’s all tied to my account with a studio but I am being charged separately for GO and literally can’t access that information. This is a total mess. I can’t believe a company that owns 8 other fitness brands was responsible for this.Show lessshfjfjriwo
Wrong time to merge apps
While I can appreciate the need for individual studios to increase streaming capabilities and all the disadvantages for continuing the support of two different apps, the transition to Go has been terrible... and is terribly timed. As an OnDemand customer, not all content was transitioned over, my favorites didn’t carry over to booking marking, can’t browse by time and other browsing downgrades, and transitioning without a TV app option is a serious lost of functionality, even with limited cast options.
I was just starting to get over the major let down from Pure Barre Experience app release, and now the transition from OnDemand to Go is another huge strike. Such a fan of the workouts. So disappointed in the digital decision-making.Show lessTJ7247
Downgrade :(
I absolutely love Pure Barre! Since moving farther away from a studio (and especially given current circumstances) the on demand option has been an amazing way to experience Pure Barre at home. The switch to Go has been disappointing to say the least. I used to stream through my FireTV which is no longer an option. Watching via my phone screen is not ideal (and not what I paid to sign up for). Additionally I can’t find the same classes I loved in the current selection. Lastly, finding classes is also a huge pain with very minimal sorting options. Based on the amount of time I have, I loved being able to pick a class based on length and focus. Please, please fix these issues!!Show lessFealingTheBurn
No more Pure barre on demand - GO is aweful!
I loved the pure barre on demand app, you could search by time limitations- teachers- save favorite classes. There was SO MUCH more content! The new classes are trying too hard to look like peloton -and there are no other participants (filmed preCOVID) to offer modifications etc.
It’s totally unfair how all of the content that was available on the demand app is not fully uploaded on the “new” app yet I still pay the same price. I am unable to screen to my TV (Apple TV and google chrome cast used to be able to be used).
I have bee using this long before COVID due to irregular work hours being unable to attend regular studio class (which I miss dearly) .
Also there is very poor customer service (aka no one to contact when app doesn’t function) just like this morning when it’s malfunctioning.
Sadly I think all these comments will fall on deaf ears as well. Used to Rave about this app and truly love this exercise but now it’s really turning me off.Show lessNicole from Jersey
Do better Pure Barre! Upgrade is horrible!
Extremely disappointed in the new "upgrade" to Pure Barre on-demand. I can no longer use it on my apple TV, the selection seems to much smaller and there are no longer options on class time lengths or by body part. I really liked to mix and match my workouts or just do a quick one when I have a few moments and now all of that flexibility is gone! Bring back the old platform it was way better! I even tried to cancel my membership but I can't even find where I need to do that?! I logged on to the normal Pure Barre site and it says no memberships on there however my credit card is definitely getting charged every month, I also reached out directly for assistance with no response. Between site usability and customer service, you're failing Pure Barre! I've been a loyal member for years but I'm extremely unhappy with your company now!Show lessbakerygirl107
The Worst
I was using Pure Barre On Demand and it was the only work out getting me through this quarantine. They took everything good and got rid of it. Now I can’t use the app on my Apple TV, I can’t choose the workout length and I have to sign up for a scheduled class time. The point of working out from home is for it to be CONVENIENT. Now I am at the mercy of your schedule that does not always work when you are at home trying to juggle kids, work, homeschooling... This was an awful idea and kinda mind blowing how bad you made this. You are REALLY out of touch with you consumer’s needs right now. I will be looking for something else and can’t tell you how sad, disappointed and angry I am to do so.Show less111782mel
So Disappointed Pure Barre OnDemand is Gone
I am a very long time user of the old Pure Barre OnDemand app and it was incredible and also worth the price tag. There was a ton of well organized content updated regularly and also useful ways to sort and view classes by type, length, equipment needed, teacher, etc. This new Go app has tried taking all the content from OnDemand and cramming it into one little corner. There is no sort or search function so if I want to find a 10 minute arms class I have to scroll through *all content* which is absurd. Also I am extremely disappointed to see that a lot of classes seem to be missing. I understand they want to manage just one streamlined app but for how much I paid for the service, this must get better. I can't express just how bad this is.Show lessRachelrx
