Leave a Review Serta Heated Product Remote
Awful App
This app will malfunction constantly and eventually will tell you it’s the wrong password and even though the included directions say to re-install the app , it won’t re-set. Serta filed bankruptcy in 2020 so there isn’t any technical support other than basic instructions that come with the product and obviously the developer won’t be fixing the app. So don’t waste your time trying to get help like I did. I’ve had the product for 2 years now and even the controls aren’t working as they should now. Disappointing as I usually have get many years of service from Serta. Guess it’s like everything else. Companies are producing inferior products so they stay in business but don’t mind bankrupting the consumer along the way.Show lessSasha Bond
Awful
Terrible app. You have to go through too many redundant screens. Once you finally connect and set your preferences it will lock up and you will have to start all over again. Please make a better app. This one is ridiculous.Missyhiatt
Horrible app
All the steps it takes to turn on mattress pad is ridiculous by the time one completes the steps, they could have run up and down the stairs(if that’s where the bed is located) at least 5 times. Odd to require a passcode to turn your bed on….Not to mention it doesn’t work all the time. You’re better off manually turning it on then waste your time with app.Show lessstephkl1
Stopped working
It worked the first time I set it up but when I went to change the heat it kept asking for a passcode and it didn’t recognize the right passcodeA//i
Worst buy ever
I bought this United’s than a year ago and I’ve had nothing but issues out of it. Everything is plugged in correctly with the correct power source and all I get is E1 on the control board. Junk I tell you. The app isn’t any better with having to select the same controller over and over to be able to turn it on. Of course I want to turn my side on, but why have to sign into 2 remotes on the same bed! Get your crap together Serta. I need answers as to why my heated mattress pad isn’t working!Show lessJlallen82182
Useless
I was able to connect once to the controller. Now it sees it in the list of devices, but won’t connect to it anymore. Very frustrating interface that makes no sense to use. Deleting app and returning mattress pad.Winchmonkey
Crap
Connects fine the first time then next time you want to use it said invalid passcode then hangs up
Worthless!Cydewaz
Stopped working
This app worked great one time. It’s now stuck in an endless loop of entering the passcode, which it no longer recognizes, changing the passcode, which doesn’t work, or changing the name of the device. It just flat out quit working. I even deleted it and reinstalled. It still won’t work. Menu options are badly designed. and no customer service. Just bad. Good intentions but very poorly executed. Don’t even bother. So disappointing as this was a gift. Customers have been complaining for more than a year and NOTHING has been fixed. Shame on Serta.
But the sheep is cute. So, one star for the sheep.Show lessJilly5000
Keeps crashing
I got this product for the Bluetooth and the app keeps crashing. I rename my blanket and enter the passcode and the the next time I go into the app when I try to enter the passcode it closes the app out and I have to try again.not happy03
Bluetooth
I have connected everything, and I saw the controls through Bluetooth as I didn’t need it then so shut it off. Now close to bedtime and I tried to use this app. It connects etc but it dead stops after you connect. No heat controls or anything showing now.
Another day, still trying to get bluetooth going. Today it doesn’t go any farther than entering name, which app tells me ( no matter what name etc) that it is already used. I knew what I picked out but tried tons of names some of which I can’t Imagine any one else using and that’s all the further she goes. Need response please.Show lessyes it is mine
