Do not use this insurance
This company has had so many problems with accepting payments. And if you make a payment it won’t always show that you did so they’ll cancel and then charge you extra. They’re charging me after I canceled service all together so just all around shady. Terrible customer service and just so bad for customers who have perfect record. Find a better company for your own goodKSM Morton
Issues with App
Bristol west is a Great car insurance company , however i always have issues paying my bill through the app, its always telling me to contact customer support and i have to try 3-4 different cards before it works. The Devs need to look into the appDeeGummieman
Great company, top-notch customer service
My agent found this insurance company for me and I have been insured by them for almost 2 years now. I have not had any issues with customer service or making payments. I do wish I could get a lower rate but it was the lowest rate out of all the insurance companies so I am grateful. The app is amazing providing a copy of your insurance card in case you lose yours or miss place it. It provides all your information regarding your insurance coverage and all other documents. The best part for me about the app is the convenience of making payments. I have mine on auto withdrawal and I do believe they send you a reminder before they withdraw the premium. All around I’ve had great experiences with this company and plan to stay with them for a long time. They do offer discounts such as going paperless for your bill, and a few others which is really nice. I highly recommend Bristol Insurance Company and their app if you want a no hassle with great customer service insurance company. Thank you Bristol Insurance !!!JenChatt
Bristol west
Bristol West has been the easiest car insurance company I’ve ever used they are very well set up the app is super convenient I will continue to use themMaPaNe1980
Customer
Bristol West makes transacting auto insurance simple and easy with its app. They days of obtaining appointments to discuss insurance needs with my agent, in person, are few of s as any.
Thanks-In-Advance,
Thrilled CustomerBisson Soldier
Scam!!! Do not recommend!!
This company scammed me into multiple months of additional payments and even after I contacted them and provided them with the proof that I sold my vehicle once my policy had ended they would not refund my money even after I called there policies to be refunded. I was every company I have ever been involved with this was by far the worst customer service I have ever received. I would not recommend to anyone!!jmoneymann101
So far not a great insurance company
They couldn’t even email me to tell me that they couldn’t charge my card for auto pay. The whole time I’m wondering why they haven’t charged my card yet smh. Right away they raised my monthly payments they didn’t waste anytime. Terrible insurance company. Don’t waste your time with them. Go elsewhere.bffssghyrrsdvhh
Bristol West Customer Service
Standard insurance. You will get the help you are looking for in a timely manner. Unfortunately, I have had cheaper insurance with more coverage. I would recommend however.JOutskirt
Easy to use, concise app
The app is very easy to use and navigate. The information is very concise without a lot of "fluff" and just what you need to know. It makes bill paying a breeze. I am very happy with the app.RebekahS386
👍
Love the app. So easy to make payments and check policy. One click away to checking when my payment is due . I’ve lost my card so many times so anytime I got a new one, it was super easy to update my payment !! Love itERICALABRA
