Unfavorable experience
App is far less intuitive than competitors. Disallowing a change of payment makes making a payment impossible. My card was compromised and I couldn’t change methods to pay because it was one day after due date. Ridiculous. Navigating in app is painful, difficult to find options. Making an extra payment is near impossible especially if the amount isn’t the same as monthly payment. And service fees for payments are exorbitant - some would say robbery. Westlake has definitely not been the best experience I’ve had with a financial partner.
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