Roadside assistance
I hit a pothole with my Volvo S60 and blew out my low profile Perelli tire in the front it ripped the sidewalk 3 inches up. I was able to pull over into a bank parking lot and go to the app for assistance. Super easy clicked on roadside assistance and within 30 minutes they were there to change my tire put my spare on and I was on my way! Could be happier with the service. I have to write the state a letter about the road. There’s no way I’m the first one having an issue, but that’s another story. Thanks again Esurance…. you saved the day!!!!
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Bad experience with Esurance
Let me start by saying they started off great but I got into a accident and was assigned a claims adjuster (Melissa Carter) and she wouldn’t answer the phone for weeks! I was given a number to call for her supervisor and he wouldn’t answer either! I have been calling and only getting the background music for days now! This is emotionally exhausting at this point! They wouldn’t set up a collision center for me to use! I had to find me own and they wouldn’t extend the rental. They prices are low but please be aware if u get into a accident they will not pay for the amount given from the collision center! So I am stuck with trying to pay the difference which is almost $700! Please think twice before joining this insurance company.
I still haven’t gotten a answer and I was in the accident in April it is now July.
I still haven’t gotten a answer and I was in the accident in April it is now July.
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Terrible company
To be fair, the app always worked perfectly for me. The problem is Esurance as a company. The agent assigned to me literally yelled at me and harassed me (and wouldn't return a call until a full week or more later) because "she was having a bad day." This was after I was rear ended at a red light because some lady was paying attention to her phone and not to her driving. Fast forward nearly 6 months and I haven't received a dime, just a letter in the mail stating that "after repeated attempts to reach the other driver's insurance company (state farm) we have been unsuccessful. Feel free to attempt communication with them." You're telling me you can't get a hold of a single person at state farm? This is after being with Esurance for nearly a decade always paying early. Feels good being brushed off.
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