Tech helped
I was struggling with passwords as part of my mental health issue and tech heard me and helped me. I was so happy and pleased. Thanks Tech.
RSD
RSD
Quit
The first meet with the therapist was a quick intake and I thought it went well, I felt good and excited about having someone to talk to even though it was a video chat session. I missed my first appointment due to the fact I’m a truck driver and I’m up at midnight too work until 3:30pm so I feel asleep before my appointment time. I explained to the therapist my situation and I rescheduled and set my alarm and I work up 30 minutes into my next session. I then received an email stating I was no longer in her schedule and she put me back into the search for a new therapist. For a person who suffers from abandonment issues this was hard for me especially after I told the therapist that. I own up to my part by not making my appointments but I felt like she didn’t even give it a chance especially since she was only able to take me at night do too her very own schedule. Everything happens for a reason and I’m so thankful I’m not where I once was because this would have been a very bad setback….
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Outstanding Help
The therapy and the support is unmatched. I really feel that my therapist genuinely cares and wants to help.
Not a Fan
This is my first time doing therapy and I wish I started with another medium. The therapist themselves are great so far but this app is so glitchy. If I really want to get stuff done I need to be on my laptop because this app just does not work. Sometimes but will load and sometimes it won’t. If you’re looking for another therapist or are trying to book one, there’s this loop the app will put you in when inserting information where you get prompted to do it over and over again. Idk if there is some kind of lag between request times between the client and therapist or something because every time I request a slot that is already marked as available, I get messaged like 2 or 3 days later that I need to choose another time which is really inconvenient when you’re trying to plan our week around it
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Don’t do it!
I love my therapist. As we started to get somewhere, SonderMind started double charging me weekly for my sessions, $130 x 2. SonderMind does not let you speak to anyone in billing. Long story short, you can’t remove your card. You cannot talk to someone unless it’s a life emergency. After five failed attempts to “contact us,” I had no option other than to cancel all appointments and refute charges on my credit card. Do not get caught up in this trap. My therapist has multiple platforms to communicate, so we swapped away from SonderMind.
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Medical Records non-responsiveness
I have been requesting my medical records for nearly 2 months. My therapist has intervened and contacted Sondermind support on my behalf. However, still no records have been sent to me. My lawyer needs these records in a timely manner for my legal case.
Notifications would be nice
Push notifications need to actually work. I just get email updates about messages and would like actual notifications.
Sondermind Review
I seem to be doing well with Brandi Cihlar, however, Sondermind is screwing up with the texts times on my appointments. This has caused me to miss 2 or 3 sessions. Becoming disillusioned with Sondermind.
Wonderful app
Made it so easy to find a therapist. I received some names in my area and was able to chose one that best fit my needs
Great job matching you with the right people!
Was referred through the VA to them due to wait period for new patients and so glad they sent me this way! My therapist, Dina, is kind and caring. Listens to your concerns and forms a plan to best assist you on your way. Amazing job.
