Log in
My log in constantly gets removed even though I click “remember device”
Excellent
Miss A. Vines was an excellent counselor/therapist. She knew what questions to ask and made sure you understood the questions. She was very comfortable to work with and you knew She had your best interests at hand.
GLAD I HAVE HER!!!
GLAD I HAVE HER!!!
Great application
Very nice app able to add items as needed clearly see what is your court and works well for therapy!
Frustrated
The app doesn’t notify you if something’s wrong with the insurance. If you have Medical Mutual the app won’t accept it as insurance and only read it as Medicaid until you call SonderMind. I’m not sure why but I was constantly logged in and out of my therapist’s client list and given other therapist options when I was sticking with my original.
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Needs to be addressed!
My therapist was awesome. I was suffering from multiple issues. She made sure that the therapy sessions covered important topics for me.
The platform and business side of Sondermind are not good. I had technical issues. I would have to change my password weekly. Yes, I know it was right. I had it written down, saved and in my notes app. Finally, they made Face ID available. I have emails of asking them if my account was up to date. I asked multiple times for a bill for Crime Victim’s Compensation documentation. All of a sudden, I get multiple very generic texts saying money was paid. To who? What? I disregarded it as spam. I find out it was Sondermind by a message from my amazing therapist. I start checking in to things and at 4:34 there was an email saying they would begin deducting. They started at 4:54. 20 minutes notice. All very frustrating. Communication between platform and customer is not good.
The platform and business side of Sondermind are not good. I had technical issues. I would have to change my password weekly. Yes, I know it was right. I had it written down, saved and in my notes app. Finally, they made Face ID available. I have emails of asking them if my account was up to date. I asked multiple times for a bill for Crime Victim’s Compensation documentation. All of a sudden, I get multiple very generic texts saying money was paid. To who? What? I disregarded it as spam. I find out it was Sondermind by a message from my amazing therapist. I start checking in to things and at 4:34 there was an email saying they would begin deducting. They started at 4:54. 20 minutes notice. All very frustrating. Communication between platform and customer is not good.
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Not what I expected
This app at first appears nice with many therapists to choose from. Simple to use even. First major hangup is there are no notifications for this app. So good luck knowing when you’re receiving messages from your therapists or documents to complete. I only knew I had messages when I would check my email. Getting a therapist to call you if they don’t see you responsive in chat would be the human approach but I was marked a no-show. Set your own external reminders for appointments and stay on top of your emails is the best way I would assume I’d get benefit from this app. But I’m overwhelmed personally and have been matched and bumped from a therapist in this app without communication on one occasion. Quite frustrating when I already have anxiety.
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will only display in portrait orientation on my iPad
see title
Great therapist poor customer service
I have been on hold 4 times for 30+minutes and have yet to reach customer service. The response to my billing issue has been poor.
Quality
I have been with them fo a little less than a year service has been great.
No true iPad Support
This app does not support landscape view on iPads. The majority of people that are going to use an app like this on an iPad are going to use landscape mode so they can be hands free through use of a case that holds the iPad up. I don’t want to hold a 10+ inch object up for an hour because you only support portrait mode. It’s 2024, and I’m not the first person to point this out. This isn’t hard to implement. Please add this feature. Because I know you will ask for some reason, I’m using an iPad Pro 11-inch third generation running iPad OS 17.3.1 and app version 7.5 (Build 40).
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