Leave a Review Loop EV Charging Network
Extremely bad.
None of the chargers worked. The app charges me $20 or $5 pre auth but then the “swipe to start charging” is grey and not responsive.
Ruined our plans as we booked this hotel specifically because it had EV chargers.
Please don’t respond to this review it’s already done and I will ALWAYS call hotels to make sure that the EV chargers available are not LOOP. So so so bad look at the other reviews.Show lessDanasnanan
Won’t work when you need it most
I consistently encounter problems with this charger. Sometimes it fails to charge, leaving me unable to do anything. When I reach out to customer service, they are unable to assist. After a lengthy delay, they may restart the charger, and it functions again, but often not when I need it. Additionally, I’ve experienced payment issues; it charged me twice, and upon contacting them, I regretted it.Show lessi.Vahid
Developer Response
We're sorry to learn about the recurring issues. Improving our charger reliability and our customer support program is a constant priority at Loop. If you're able to contact us again with a specific charger ID we can help troubleshoot the issue and work to put a long-term resolution together for it and begin working with you to investigate the double payment. Contact our Support team anytime at (888) 385-6671.Failed to stop charging
We stopped the charging on the app. Unplugged for 1 hour already. The app still shows we are charging. The money keeps going up. Called customer support no response. Couldn’t leave a voicemail. Uninstalled, logged out. Removed card. Nothing could stop the charging. @.@“.TammyTGG
Developer Response
Hi Tammy, We apologize for missing your attempt at contacting us. This certainly is not the expectation we set here at Loop as 24/7, 365 team. If you're open to it please contact us again and allow us another opportunity to help work through the monetary concern you've flagged. Call Support @ (888) 385-6671This is my least favorite app I have to use
Seriously! My building has these chargers, so I have to use the app but it’s really bad. I was just forced to update today and I now am unable to get the machine to start charging (my husband same thing - we’ve tried multiple outlets) and it messed up our whole day!
But that’s just today! Every time I open this app I am logged out, and have to login. Fine. It then asks for my password and then when I enter it it asks me every time if I want to protect my account with a password??? I just entered the password! It also forced me to add “funds” to my loop account, but I can’t use them! The only options when I pay are credit card, Apple Pay, or loop card, but loop card seems to be different from loop balance??? And if you close out of a charging session there is no way to get back to it even if it’s active???? I’m so lost. I hate this app.Show lessvitajn
Developer Response
App updates are aimed at improving performance. At the same time we also understand that they could lead to short learning curve as new features and app releases may bring change. Your feedback on login and payment processes has been documented. Thank you for your patience as we continually improve and bringing this to our attention.Unreliable app and chargers, poor customer service
- The app is poorly designed and difficult to navigate. - Chargers are extremely unreliable and in my personal experience will only work about <20% of the time. - Customer support is unresponsive and takes days to respond via email. Anecdotally, the Loop system is the least reliable EV charging experience.Show lessMosephbroseph
Developer Response
We regret your frustration and thank you for your honesty. We're continually enhancing app design and charger reliability. Improvements to customer support responsiveness are underway as well. Your insights drive positive change, and we're committed to providing a more reliable EV charging experience with Loop.Shady app
If you click the “stop” button on the app, charging doesn’t stop. The service in fact keeps charging you money, even though you think you stopped the charge. Be sure to double check. I was over charged several dollars. Luckily, my gut told me to check the app.Tac_511
Developer Response
Apologies for the inconvenience. We're addressing the "stop" button issue to prevent overcharging. Your vigilance is appreciated. Contact support at (888) 385-6671 with details to request a refund review. We value your trust and are committed to improving.Unreliable app and chargers, poor customer service
- The app is poorly designed and difficult to navigate.
- Chargers are extremely unreliable and in my personal experience will only work about <20% of the time.
- Customer support is unresponsive and takes days to respond via email.
Anecdotally, the Loop system is the least reliable EV charging experience.Show lessSimple and Easy
This was the easiest charging station I’ve ever used. My EV was charged quickly and I was notified timely to move my vehicle. Highly recommend others to use the Loop charging stations.Audi Etron user
Developer Response
Delighted to hear you had a seamless experience! Swift charging and timely notifications are a priority. Your recommendation means the world. Thank you for choosing LOOP—we're here to keep your EV journey hassle-free!Five people all trying , no one can get it to work
Standing here trying to charge my car. The charger never turns on. Everyone says the same. Try chargepoint . Obviously they need to spend the investors money to install these things, but no interest in the engineer to make it actually workMiriam Chandi
Developer Response
We apologize for the frustration. We're actively addressing the issue to ensure a smoother experience. Your feedback is crucial, and we're committed to enhancing our system's reliability. Give us another shot, and thank you for your patience. Contact support at (888) 385-6671 for assistance anytime.Broken charging station
They won’t come out to fix it. I’ve requested they fix it for the past six months! Never dealt with a company that lacks this kind of customer serviceJWadler69
Developer Response
Your feedback is taken seriously. We apologize for this experience. Please contact our support team at (888) 385-6671 if the issue is still not resolved and we'll work toward a swift resolution. Thank you for your patience and bringing this to our attention.
