LuggageHero User Reviews

LuggageHero A/S

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Really disappointing

We booked luggage storage in Miami via this app. Took an Uber to the storage location only to discover it was closed, despite the app telling us it was open and allowing us to book for that day. Waste of time and money. Ended up paying for the much more expensive storage at the airport.

betjam22

3 years ago

Response from developer

Hello, we are very sorry to hear that you did not have a positive experience with our service. We are looking into understanding what has happened, in the mean time would you be interested in one full day of free luggage storage for your next trip? If yes, you can write to anna.gabriela@luggagehero.com and she will give you a code for your next trip. On behalf of the entire team, we apologize!

Excellent customer service

I had a problem with a charge that was promptly sorted. Would definitely use again.

Jow2034

3 years ago

Response from developer

Hello! Thank you for your positive feedback! We are pleased that you are satisfied with our service!

Quick & Easy

Easy drop off & pick up storing our luggage in Miami

Just ebony

3 years ago

Great experience at bike shop

This worked out really well. It was very safe they did not store it right exactly in their shop.

rlmx2

3 years ago

Great Idea!

So quick and convenient.
I just dropped my luggage and turned on the timer. Amazing idea to provide such service especially for people who like to travel and explore!

MIGN456

3 years ago

Response from developer

Thank you! We will keep making you happy!

SO convenient & easy!

I can’t speak for the experience of others, but I personally had a wonderful experience with Luggage Hero. I was skeptical from reading other reviews, but gave it a chance as it was much less expensive than leaving our luggage at the train station in Paris. We found a location a few blocks away, dropped off our luggage and were on our way. We returned a few hours later and were able to easily retrieve our untampered luggage without a problem! A brilliant service!

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sierrathomp

3 years ago

Overcharged

THIS APP IS TRASH, DO NOT USE IT
IT WOULD NOT LET ME STOP THE BOOKING TIME AND WAS OVERCHARGED AND NEVER GOT MY MONEY BACK
NOW THEY IN MY INBOX DOING MATH EQUATIONS AS IF IM TOO DUMB TO UNDERSTAND THE PRICES
NAH YOU GUYS JUST OVERCHARGE AND DONT WANNA ADMIT THE MISTAKE AND GIVE ME MY MONEY BACK
I HAD TO CANCEL MY CARD CAUSE I GOT CHARGED TWICE AND THEY WILL NOT GIVE ME MY MONEY BACK
DO NOT USE EVER, THEY WILL OVERCHARGE AND KEEP YOUR MONEY AND MAKE IT SEEM LIKE IF YOU ARE IN THE WRONG

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F. Marcelo

3 years ago

Scam!

Be aware, first location I went, it turned out they close in two hours so I had to cancel (the guy said he had told the app 3 weeks in advance). The next location I went took my two bags, 5 hours later I was charged $20 for 4 bags! No idea why 4 bags! There is a reason the app won’t show you it’s locations until you put your card info in

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honestAmir

4 years ago

Fantastic app

Great app in my opinion. Easy to navigate, transparency of prices and straightforward booking process. I’ll be sure to keep on using!

crag0664

5 years ago

Response from developer

Hello traveller! Here at LuggageHero, we take your opinion very seriously and are happy to hear that you are satisfied with the app. We pride ourselves in being as transparent as possible in our pricing structure and aim at serving our customers well so that they can focus on the important things in life, like travel and all the wonderful things it entails. It's great to hear that you plan on using the service again, so please, do feel free to drop by at any of our storage locations on your next trip and we will be more than happy to assist you with your bags again. :)

Holiday Hours Inaccurate

We used this app on a New Year’s trip to Nashville. At first, I was excited because the booking was so convenient and affordable. However, 2 days into our trip I called the stores to confirm their New Year’s Day hours and at least 2 locations were closed when the app stated holiday hours were confirmed. The failure was a huge inconvenience in the middle of our trip. I love the concept, but this needs serious improvements.

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NC Travel Gal

5 years ago

Response from developer

Dear traveller, thank you very much for taking the time to write. We appreciate you sharing your honest experience as it lets us know which aspects of our company need our exclusive focus and what we need to improve on in order to better serve our customers. It's great to hear that you love the LuggageHero concept and that you find the booking procedure on the app to be so convenient and price-friendly. However, we also agree that no customer should experience the inconvenience that you have, especially not on a trip during the holidays. We take matters like this seriously and our LuggageHero team is closely cooperating with the shop owners in regards to their hours of operation. We are making sure that they are adjusted accordingly and marked appropriately on our website so that incidents like this one do not occur again. If you ever wish to use our service again, we will be more than happy to provide you with a discount as a compensation for the inconvenience you have experienced. Feel free to get in touch with our support team via chat and they will assist you to the best of their ability. Wishing you happy and hassle-free travels. :)