LuggageHero User Reviews

LuggageHero A/S

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Great!

Very easy to book and to find location. Lots of locations to choose from. Chose nearest one to our apartment. Would use again and definitely recommend

joannemc90

a month ago

Response from developer

Thank you so much for your wonderful feedback! We’re thrilled to hear that you found the booking process easy and that you were able to choose a convenient location near your apartment. Your recommendation means a lot to us, and we look forward to serving you again in the future.

Great service

Very friendly and convenient

Ev Aus

2 months ago

Very Convenient

Great spot to leave our luggage. Small shop and the guy at the counter was not friendly, but it did the job and I felt out things were safe. I like that the app has you take a picture of your bags at the store.

momandfam

2 months ago

Response from developer

We're glad you found it convenient and felt your luggage was safe! Thank you for highlighting the photo feature; it really adds peace of mind.

Great experience

We have never used a luggage storage service before, but our cruise ship dumped us in Boston 11 hours before our flight! Instead of dragging our luggage with us, we stored it and explored the city for just a little while. We did have to wait about 20 minutes until the business opened to store our luggage and then we were a little learning because it was a liquor store. Staff and owner were very friendly and took good care of our stuff and helped us walk through the app. We would definitely use this service again!!

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KCtraveller

2 months ago

Response from developer

We're so glad you had a great experience storing your luggage and exploring Boston! It's wonderful to hear the staff made your process easy and friendly. Thank you for sharing your journey with us!

Lisbon bags

Service was great and help me through the whole process..

Hamilton the critic

2 months ago

Need to reserve on app!

I was able to reserve while at the convenience store but it would be better to do before. My luggage was stowed and retrieved in under 5 minutes. I love how the app has a photo of your luggage and the timer for check in and out. I would use this location again. I was coming off of a cruise ship and wanted the rest of the day for sightseeing. I think this location is open later than others.

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Aprils Abroad

2 months ago

Response from developer

We appreciate your feedback! It's great to know you found our luggage storage process efficient and enjoyed the convenience of our app features. We look forward to seeing you again on your next travel!

Very convenient location

Just over .25 miles from the port. I didn’t notice any luggage hero signage, so we had to ask if we were in the right place. It’s not a slick kiosk, just a locked storage room adjacent to the market. Very friendly staff and the process was easy. I would use their service again.

Blacksmith Kenny

2 months ago

Response from developer

We're glad you found the location convenient and enjoyed the friendly service! Your feedback about the signage is appreciated, and we're happy to know you'd use our service again.

Not cheap on Italy

But reliable

Pen 78

2 months ago

Charged for 2 Bags when I only needed one stored

I’m a long time user but today I had a issue with storing a bag. The app kept saying I was storing two bags when I was only storing one. I changed it to one on multiple prompts but it still had me storing two bags. I canceled one booking just to see if it was an error and I was charged $10. Then I stored my bag because I had two and it still charged me for two bags. This is a great and convenient app but this error needs to be addressed.

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Havenas1020

2 months ago

Response from developer

Our policy requires a minimum of 2 bags per booking to optimize storage and maintain service efficiency. While you can select 1 bag, the charge will reflect 2 bags. We apologize for the inconvenience and appreciate your feedback, which will be considered for future improvements. Thank you for sharing your experience.

Paid for 2 left 1

Struggling to find drop off.
At store pointed out that app said 2 bags but only had 1. Lady said no problem and don’t worry. Picked up 2 hours later - another person there and said 2 bags to pay for although only 1 bag left so only 1 picked up - told me to sort it out with luggage hero.

Dommmmmmmmm.

4 months ago

Response from developer

Thank you for taking the time to share your feedback. We're sorry to hear about the issues you experienced with locating the drop-off and the confusion regarding your bags. Your experience is very important to us and we will take your feedback into account to improve. We appreciate you sharing this.