Help the app is broken
When I choose “contact us” it won’t open.
Not impressed
First off very difficult to use. Touch points very hard to locate and sluggish.
Contact us; literally brings up a blank page!
After paying payment, does not take you back to Policies(some people have multiple)
Upon paying does not give updated information, so that you can make certain that in fact all policies are noted as paid!
I for one will go back to the original website!
Contact us; literally brings up a blank page!
After paying payment, does not take you back to Policies(some people have multiple)
Upon paying does not give updated information, so that you can make certain that in fact all policies are noted as paid!
I for one will go back to the original website!
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Response from developer
Hi, We are sorry for the inconvenience caused. We appreciate your feedback. Kindly share your concern along with the a screenshot if applicable at AppAssist@universalproperty.com for further assistance. Thank you
Woodrow Walston
I have tried to get in contact with you but you have ignored all of my messages and request to talk or communicate with you. Please call me about my claim .
Upload freezes
Trying to upload pics and freezes. On third try still unsuccessful.
Web site
I can not schedule payment in advance Can not see this message, I can not change my mailing address.
Non existent customer service when filing claims
I had water damage in my condo. The entire floor had to be removed and replaced. I paid for it myself keeping photos, receipts, videos and estimates that supported my claim. It has been seven months and I am financially decimated. I have had four phone calls from Universal. Period. To the present day my claim is unresolved. Nobody cares and there is absolutely NO ACCOUNTABILITY.
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Response from developer
Hello. Thank you for bringing this to our attention. This platform is used for app reviews, so if necessary, we can assist with an issue and/or improve our capabilities through our mobile application. Please email any claim related concerns to ClaimsSupport@universalproperty.com Thank you.
Great app
I look for the Elephant icon on my iPhone because I can never remember the company name. The app is great. It has facial recognition so you don’t need to remember your password every time. And the app has everything you need. All your info is there. Great user experience.
Response from developer
Universal Property & Casualty thanks you for taking the time to post this 5-Star rating and great review! We are happy to hear you are taking full advantage of our app and find it so useful! Just look for the Red Elephant! 😃
Very frustrating cannot sign in
DownloadThe app and I am having a very hard time signing in. Not excepting the policy number because it needs to have the hyphenated in between the numbers and there’s no area where I can put the-– in between the numbers very frustrating
Claim filed 2019…still waiting for settlement
That pretty much says it all. I have been waiting for almost 3 years and I can’t get anyone to help me or tell me what is the hold up. I have mold, I have dry rot, I have paint peeling off my walls and….crickets. GOING ON THREE YEARS. Beware, they say “quick resolutions”? Really?
Sign in
Leaves a lot to be desired
