Leave a Review ROLI Learn
There was an error please try again
This greets me at login and after each lesson. It’s not saving progress and showing this error. I even tried on a different device and I get the same. I do not have ready access to support there is a week plus lag. A subscription app like this should have dedicated real time customer service that can troubleshoot. I am likely to cancel. I have opened two tickets.
On the plus side lessons are fun but as I m erroring out so often I am on pause until I can see it fixed.Show lessDma550
Developer Response
Hey there, we're really sorry about the issues you've experienced. We've recently released a remote fix that should resolve these errors and crashes. If it's still occurring please try the following: - Restart the app properly by quitting the app (instead of minimising) and opening again. - If the issue still persists, log out, and then log back in again. Let us know if you have any problems after trying those steps.“Oops. An error has occurred”
This is absolutely five star hardware and software design, but the errors are killing me. I have TWO of the keyboards and actually went out and bought a new iPad to replace my below-min-spec model when I thought it would help the crashing problem, but I’m now seeing that error message after every exercise, practice or song. Given I’ve rebooted, reconnect the keyboard, reinstalled the software and even gotten a brand new machine on which I’ve only ever run this app (and two games - I’m not a monk) I’m pretty sure the problem isn’t on my side. Perhaps my iCloud save file is corrupted? Whatever it is, it’s screwing up my progress, throwing my stats way off, and generally making me feel weird about having spent a small fortune. Give us an update on the bugs, ROLI!Show lessScrambleSystem
Developer Response
Hey there, we're really sorry to hear about these issues. We've recently released a remote fix that should resolve these errors and crashes. If it's still occurring please try the following: - Restart the app properly by quitting the app (instead of minimising) and opening again. - If the issue still persists, log out, and then log back in again. We hope that this fix will mean you get the 5 star experience you'd expect. But please let us know if you have any problems after trying those steps.Good but buggy
Guys… I’m a big fan, but…. There’s a reeeeally annoying error message after all of the songs and it doesn’t save my score. Any updates on the fix? Thanksdygos2
When it works
App is amazing and kids are learning a lot BUT the keys have to be plugged in to work which is problem 1. The battery will not hold a charge. The second and probably worse problem is the app crashes 80% of the time. I’ve tried updating iOS on the iPad, uninstalling app, restarting, different devices, androids, and it throws an error “there was an error, please try again”. At times you can push ok and continue on but more often the app will completely freeze requiring an uninstall. Kids are very interested and engaged but the freezing problem leaves them and me frustrated. Support is difficult to obtain through the website but I am about to open a ticket to see how things are resolved. 5 stars if it worked like it should.Show lessJwhitakeriii
Developer Response
We're really sorry to hear about the issues you've experienced. We've recently released a remote fix that will hopefully sort this for you. If it's still occurring please try the following: - Restart the app properly by quitting the app (instead of minimising) and opening again. - If the issue still persists, log out, and then log back in again. In terms of the battery, you should have received an email about a fix for this.Error
I love this app but at the end of every song and game I get an error and can’t continue.
Also, I would love to be able to connect to my lumi midi without having to open the app sand through the Bluetooth settings as I love to use it on other apps, as well.Lunarose23
Great product but needs work
It’s a really great product but I put it down earlier in the year because the app was too buggy. Now picking it up again, I see some improvements but also new bugs. Eg.
- after every song attempt/completion I receive an error to send me back to the homepage.
- occasionally midway through a lesson it will crash and start the lesson over
- keys occasionally don’t register.
My recommendation is while this product is still being tested and improved is to add a bug nub that users can submit bugs as they occur with error logs to developers.
Also this bugnub could allow users to submit feature or song requests that we can upvote to feel like we are being heard for new songs and features.Show lessTrue crime podcast lover
Developer Response
Hi there, these are bugs our team is aware of and we're working on a fix. Thanks so much for your patience as we resolve this — and thanks for your helpful suggestion. Appreciate you coming back to LUMI!Not usable in its current state
I am writing this because I wish I knew about the errors this app has. It seems like a fun app, but I could only use it once with no issues. Since you pay extra for the digital lessons, this should be a top priority for the developers, but it’s been broken for weeks! Getting in contact with an actual person at this company is also challenging. Considering the device and the app are so expensive, I expected more. They are actively trying to bring in more customers even though their app doesn’t work for many of their current customers. Until an update fixes these saving issues, I can’t give this a good rating.Show lessAmanda J. Cross
Developer Response
Hi there — so sorry to hear you're experiencing issues, our developers are always working to fix bugs and our next update should iron out many of these problems. But if LUMI is still unusable please get in touch with our team and we'll resolve this for you: https://playlumi.com/supportError the time
I love the app but at the end of every single class it says there’s an error and it’s not tracking my progress accurately. If was was fixed I’d give it 4.5 stars!!
****Im updating to 4 starts!! Developers, I would love if I could know which accuracy I play in the exercises not just on challenges. Sometimes I think I do really well but it’s hard to know the total accuracy!
Would this be something to be added in the near future? Thank you!****Show lessRaffaella Ciavatta
Developer Response
Hi Raffaella, glad to hear you love the app and sorry you're experiencing this issue, our developers are always working to fix bugs — but please get in touch with our support team if it isn't fixed by the next app update. Thanks so much for your accuracy feedback! We've passed it onto the team.App crashing
After each course or song an error message appears: “there was an error, please try again”
It does not save progress anymore.Lamalikte
Great concept
Overall I like LUMI, but the annoying error on iPhone must be fixedDenisZ
