Leave a Review Gotcha Technologies
Cannot delete account once made
The account cannot be deleted once you have created it. Your personal information remains with Gotcha. After few emails back and forth with customer service, I was told the only thing that can be done is “restrict account” and “ban you from renting scooters” but your account cannot be deleted including your personal information such as phone number and email.Show lessB9sha
App issues
Tried getting one for me and my wife. Downloaded and created a profile successfully on my phone but had issues with my wife’s phone. My bike was already active and wasting minutes and online chat was helpful but unable to do anything. Ended up riding for 10-15 mins and charged for 60.Jacob monster
Customer support is not satisfactory
My girlfriend rode the bike for a few minutes to another location. She parked the bike. The app dismissed the ride and showed it wasn’t active. She went back into the app to check. It wasn't there. A week later she finds out the trip was charged as something like 58 mins and not the 8 min ride she did. It totaled out to something like 38 bucks instead of 5 bucks i think. We tried customer service to get a refund. They were not helpful at all. Even slightly rude and unfriendly. No help whatsoever. For this company you must end the ride in the APP. Otherwise if you just lock the bike , the app will close the ride where u cant see it but still keep the clock running. They get paid and you get screwed. The bikes are fun, but the company does not clarify the ending ride procedures enough where if you do it wrong, then you get charged. No refund. No help. All legal. Its very bad business practice. This could be fixed in the app or putting instructions on the bike.
Me and my girlfriend do not use these bikes anymore. The customer service experience was that awful.Show lessAvggamer9223
Frustrating
I downloaded the app when I came across bikes lined up while me and my wife were on vacation. After downloading I put 10$ in to scan and use a bike. NONE OF THEM WORKED. After the vacation was over I went to get my 10$ out of the app and found that I couldn’t. I messaged the employees and requested they do this for me. They said they would but it still has been 5 days since and they haven’t given me my money back. DONT USE THIS APP!Show lessTyrocket6589
Peddle assist stop halfway through your ride
The more I think about this the more I think it might be a racket. We had two bikes, both of them quit peddle assist after about 20 minutes. We turned around and had to peddle these pieces of garbage all the way back to the rack. Works out pretty good for the company since these thing take twice as long to get back when there is no peddle assist and they charge by the minute. $$ racket that maybe someone should look into. Customer service said we hit a “slow zone” but that doesn’t explain why the peddle assist worked on the way out but not the way back (same area). Forwarding this information to the city of Burlington, state of Vermont, and the FTC. We hope that anyone else with this issue does the same.Show lessCrashycrashcrash
Simply the worst service I’ve ever used.
Never have I ever had a more miserable, infuriating, inconvenient, and inconsistent experience than I’ve had with Gotcha. You basically flip a coin on whether the bikes / scooters are going to work. The app has a plethora of performance issues. Have you arrived at a designated Gotcha parking location and wish to end your ride? Good luck! According to the app, which actually shows your exact location within the parking spot, you’re in a restricted area, and must pay a fine of $5 unless you move it to the correct spot (which you are, in fact, already in). Maybe that’s not the issue though, sometimes it just simply fails to end the ride, and you’re stuck there trying to figure out what to do (better hope you don’t need to be somewhere by a certain time). Sometimes scanning a scooter / bike shows an “N/A” for the battery level, so you get to gamble on how much is left!
Anyway you probably get the idea, but I promise you, I COULD go on. Genuinely just a waste of time. The worst of it really is that sometimes it DOES work and gives you a false sense of hope that’ll keep you coming back to Gotcha, but it’s really best just to let go and figure out a better means of transportation. Or just walk honestly.Show lessRyder38662936393639363383638
Unreliable
I want to love this app but given how many bikes are broken in one way or another you are almost guaranteed to have a negative experience. Every day this week that I’ve unlocked a bike I’ve had to file a support ticket because some aspect of the bike wasn’t working. The gears won’t shift, the assist won’t work, the seat won’t stay in place. I had a ride where one of the pedals literally fell off halfway through. The support isn’t much help either. No matter how many requests I put in to have the bikes repaired the number of non functional bikes only seems to increase. If the bikes actually worked I would love this service, but when half the bikes in the rack don’t work I just can’t recommend it.Show lessDingdick smith
Fun Ride, But…
My girlfriend’s bike had a loose pedal and her wheel was dragging on the front bumper thingy. Other than that it was really fun! App is easy to use and the bikes themselves were a joy to pilot. Thank you Gotcha!wudsfhdhehqjdbrhe
Ride was good, but boundaries were unclear
Ride was of good quality. Battery depleted roughly 20% over 11 minutes and immediately shut off once I passed the end of the accepted area. I planned to ride to the edge of campus but due to a map that was not predisclosed to a new rider, I was unable to complete my journey abs had to call an Uber while sitting under a streetlight in an area that I am unfamiliar with. The ride itself was great up until this point.Show lessrabdormrider12345678
Error with park location
Using the bike was easy and fun, my issue is with the parking. We parked our bikes in the same location we collected them from, after parking and locking the bike we assumed the transaction was completed However after checking the app 30 min later we realized we were still being charged.
Please create prompt clarifying ride is completed by ending on phone not simply by locking the bike.Show lessnahdydbend
