Nope scam
I did the at home test kit which was fine I guess- I did the full thyroid test because I have a goiter the size of a golf ball everyone can see it when they look at me, and my blood results were all "normal" in the green level. The reason I'm reviewing this app with one star is because I used telehealth on the app I paid 49$ for a consultation for a UTI which is treated with antibiotics prescription- she said I have to go be seen in person. So not only is my issue very easy to fix, and it's very painful, but now I wasted my money just to be told to go somewhere else? I've been in pain for 2 days because it really took them a long time to get back to me. I am never wasting my money on this app or this company ever again. All they had to do was prescribe me antibiotics but now I have to go in person somewhere I probably won't even get a refund wasted 50$ on them for literally no reason, to be in pain for longer than necessaryApp Not Working
I don’t really want to give this a bad review since I haven’t even used the product yet. But, I received my test yesterday and the app has been saying “unknown error has occurred” for the past 12 hours.Good luck contacting customer support
The app is designed to keep you as far away from customer support as possible. My test kit was sent to the wrong address and I have been unable to contact them to address this issue from within the app.
This is an intentional design choice — these are the sorts of tactics product managers implement to ensure it’s difficult to open an issue, hoping that you eventually give up (and most do).
Service is fine, but this sort of design decision shows a lot about a company.