StretchLab User Reviews

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  • 1st Visit was amazing

    An absolutely a phenomenal 1st visit! I’ve never tried anything like Stretchlab before, so I didn’t know what to expect. My flexologist, Kami, was incredible. She gave a me a scan and assessment prior to our session. She then asked my about my problem areas. She’s was aware that I spin everyday next door at Cyclebar, so she was very aware the toll it takes on my lower back, legs, hips, and shoulders. She then explained what was happening to my body and where the pain was coming from… and then, she stretched me. All I can say is, WOW!!! I feel completely brand new! Kami was absolutely awesome - she explained what she was doing, and while she was doing it. She made the experience very comfortable and enjoyable… Annnd I feel incredible! I can’t wait to book my next session with Kami! TY Stretchlab & Team! Y’all are amazing!
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  • Love of business, but the app is frustrating

    It is very frustrating that the app does not let me book beyond the current month even though I have a reoccurring payment plan. also, the fact that you click a date book or stretch and then choose the time. And it resets so you have to select a date again. It’s not efficient and doesn’t work as well as it should. The business itself is wonderful. Just wish the app had a bit more efficiency
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  • Love the company and the services

    I love the company and the services they provide. However, the app can be frustrating. For one, you are not allowed to schedule beyond your allotted monthly timeframe even if you have available credits. Secondly, it is frustrating that you click on the date and then, when you click schedule appointment, it starts you back at today’s date versus the date you selected. The app definitely needs some upgrades to improve and allow better flexibility to clients.
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  • So far experience good; App is ok

    Update: I went in and was able to fix with passwords. I still would like the option to see the password like many apps give people.
    The sign up on the app was wonky.

    Can’t log in. After I put my email in it asks for my password. Typical for an app. It doesn’t allow an option to see my password AND when I use my iPhone password fill in it changes my email to my password with no option to fix it.
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  • New version is terrible

    The latest update of the app is a hot mess! Haven’t been able to book a stretch since the latest update. It either says it’s too late to book a stretch (even when trying to book 2 weeks out) or tells me I have no credits even when I have 4 showing!
  • Booking has bugs

    Stretch Labs is a great service the only issue is the app has bugs for booking. I have credits but when I try to book a time slot it gives an error pop up. I close the app, reopen it, try to book the same time/ instructor and that time slot is no longer available. Then a couple minutes later I get an email saying my time has been booked. The app looks good and has some nice features but the core function of booking an appointment is flawed and inconsistent.
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  • Worst app ever

    I love going to StretchLab and it has made an amazing difference in my life. The app however is the worst app I have ever used. The app rarely works for booking appointments and regularly has to be uninstalled and reinstalled. I have had to skip going to StretchLab several weeks because the app doesn’t work and when I call the appointment time I wanted when I looked at the app is no longer available.
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  • Errors when booking

    The app errors a ton when trying to book multiple sessions at once. I can book one appointment fine, then if I try to book a session on a different day I get an error. Then the session is actually booked and it takes a while to propagate to your account. Pretty poor experience for an app whose whole purpose is around booking.

    iPhone 14 Pro iOS 16.0.3
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  • Love this place!

    I am so happy that joined Stretch lab! They really know what they are doing and they listen to what is going on with you. I feel SO much better after just a week it’s crazy!
  • Excellent Experience

    I had my first appointment today with Cathy! It was a great experience! I arrived early and was greeted by a friendly person. I believe her name was Jenny (not sure). She welcomed me and told me about the business and the services offered.

    Cathy has background in massage therapy! Since I have many issues with with muscle spasms and unbearable knots, she was perfect for me! She was knowledgeable, gentle yet was able to get my range of motion a lot further than any physical therapists or chiropractors I’ve been to. And she was very personable and pleasant. I will be returning and referring others to this center!
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