Can’t register
This app will not let me register. It keeps giving me an error message. I had one for another property, but this one will not work.
Horrible app
Barely usable app that doesn’t match the friendliness and beauty of the resort. Everyone refers you to the app, but the app doesn’t actually do anything it’s supposed to do well. Navigating it is maddening, which some pages refusing to load until you force quit and reload the app. Good luck going back a page if you need to back out. 5 out of 6 times, the UI doesn’t scale properly when navigating backwards, resulting in touchable items hidden from screen (forcing another restart). Many of the pictures advertising events look interesting, but when you click on them, you realize the app just takes you to the same image, just larger (with no additional information). Worst of all, the “schedule of activities” makes you swipe all the way from Saturday (on the far right) to Sunday (on the far left) to see the following week’s activities (which is completely counterintuitive.
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Concept great, reality frustrating
The idea of this app is amazing, but the design and general user interface is shocking. It’s very difficult to view information.
Raising requests is an amazing feature, but you can’t respond or see the results once the case is ‘closed’ making it useless.
Raising requests is an amazing feature, but you can’t respond or see the results once the case is ‘closed’ making it useless.
Not worth using
Why is the resort not considering all these horrible reviews and making corrections to this app??? Constantly glitches, tells us our access has been revoked while we’re still at the resort, can’t send room service requests…the list goes on and on. Fix the app, it’s not worth using as it is, simple as that.
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Customer Satisfaction is lowest priority
Since arriving they have tried to swindle money to drop the room to a lower tier, have not had room for everyone to have dinner each night, and only valued male input to actually act.
Messages don’t work
The app has a lot of features that would be fantastic to use. However, we cannot ever get one to go through on either of our phones. It keeps saying message failed. Try again. It seems to time out while trying to send a message. However, sometimes room service gets the request and sometimes they do not so we would send the request in and then have to call room service anyway to make sure they got it. Frustrating for us and the employees.
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Useless app
Reading some comments from a year ago and seeing no difference. No map, “time out” error message when trying to reserve.
Impossible to order room service
We’ve visited El Dorado Castias serval times over the past few years. This app worked well in 2020 and 2021, but now consistently times out and loses connection. Aside from checking the daily scheduled activities, it’s basically useless. Ordering room service never succeeds. Hotel services go unanswered u less you ring the front desk from your room. Very disappointed with the lack of support and updates.
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Needs a bit of work
The could be a bit more friendly. Great to look up room service items but unable to order anything from the App. This goes the same for housekeeping requests. The activity schedule and restaurants menu’s are great. This could be so much better if the interactions would work.
There’s no map!
No map
