Useless.
Forget trying to request any concierge services through this. It times out every time. You will be forced to arrange stuff through your concierge in person.
The app has several screens that have no way to go back to the Home Screen. You will be forced to force quit the app and start over.
I’m pretty sure the resort is working on a different system, but be aware that as of 12/13/21, this app barely works. Merry Christmas.
The app has several screens that have no way to go back to the Home Screen. You will be forced to force quit the app and start over.
I’m pretty sure the resort is working on a different system, but be aware that as of 12/13/21, this app barely works. Merry Christmas.
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Needs a basic map
Among all the bugs and the frustrating design; the most basic thing this app needs is a map of the resorts.
Useless ap don’t waist your time.
Useless app don’t waste your time!!!!!!!
App good for seeing what’s going on
But does not work when there to contact hotel. Recommend getting what’s app and contact your concierge or butler that way. It logs you out and then you have to go to the front desk or call to get authorization. Good app overall but needs work!
Frustrating and time consuming
I’m really disappointed in this app. For the glory of the resort, the app does not hold the same level. For a 5 day stay (day 3 of 5) this app may be helpful 25% of the time. Thus far, I have not been able to send a message or make a request SUCCESSFULLY on the first attempt - at all. Always says “timeout, try again” The other incredibly frustrating prob is the virtual map. Would be awesome to have a pdf map on the app. The virtual one seems exciting because you hold it up in front of you and it tells you where things are in that direction. However it’s super sensitive that it’s almost impossible to use. What it needs is an option to select an area of place to go and have it guide you through how to walk to it (or suggest to you to get a shuttle ride.
Has lots of room for potential, but listening to the guests is the only way to make this app as bomb as your resort.
Has lots of room for potential, but listening to the guests is the only way to make this app as bomb as your resort.
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I can’t order anything with this app
There is no option to submit order for room service. I can add to basket, but can’t checkout.
Worst app ever
This has to be one of the worst applications in the Apple store. You get all excited about having an application hep you with your stay. The application does not work. The wrong menus come up, you can’t submit anything (it says error) etc. makes me never want to stay at the el dorado again!!! Ruined the trip.
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15% of the time, it works every time
Accurate. Try to order room service. Works 1 out of 7 attempts. And I mean 7 different nights. Activities don’t load unless you’ve found your way into four different sub tabs and then they show up. It could be so great.
